Setting up predictive calling to help run your call campaign takes next to no time at all – and the benefits can be huge, including minimized downtime and increased agent efficiency. Navigation: What is predictive dialing? How to set up a predi...
Are you looking for a service that can provide you with a reliable VoIP solution? On one tip of the scales, there’s OpenPhone, and on the other, there are perfectly great alternatives. Whether you need better pricing, advanced features, or a more cus...
If CallHippo isn’t quite hitting the mark, that’s okay. Thankfully, we live in a digital world that is constantly evolving. If your business has outgrown CallHippo’s features or you’re just looking for something more user-friendly, then you’ve ...
Yes, we are! As of 2025, MightyCall is HIPAA compliant, meeting all the requirements to safeguard protected health information (PHI).
Call center metrics are essential tools for measuring the success of your business’s customer support and ensuring that your call center is operating at its peak efficiency. Understanding these metrics and their significance is critical for you...
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
MightyCall user management now has more flexibility with the new Custom Roles feature! MightyCall has again prioritized a common customer request, with users now having options beyond the standard roles of Agent, Manager, and Administrator. With the ...
MightyCall is excited to announce the release of two new reports that will significantly expand your analytical options for call center campaigns. These reports are designed to provide detailed insights into campaign performance and call outcomes, en...
We live in dynamic times. Everything is rapidly changing, and new technologies rise and fall every day. The digital world is becoming increasingly demanding, so virtual assistants need the best tools to stay organized, effective, and productive. This...
In the digital age, customer management software has become an indispensable tool for contact centers worldwide. The right contact center CRM software can revolutionize how you connect with customers, transforming every interaction into an opportunit...
In today’s fast-paced business environment, delivering exceptional customer service is so important. That, in turn, helps small businesses to thrive and grow. That’s where call center software comes into play: providing efficient and simple communica...
Tech software for business communications is constantly changing and evolving. However, certain industry gold standards are considered a benchmark by every serious business. This article explores the differences, advantages, and setup processes of Vo...
IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!
When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Using the right features well can supercharge your business and increase your capacity for success. When combine...
Choosing the best call center monitoring system is essential for improving overall operations. This article explores top-rated solutions that can help you analyze communication quality, train agents, and ensure compliance with regulations. Discover h...
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
