Choosing a cloud-based communication service can feel like trying to pick the perfect streaming show. A lot of options, endless promises, and everyone swears they’re “must-watch.” RingCentral may be like Netflix’s “The Crown”, but if you want to explore RingCentral alternatives, you’ve come to the right place.
In this guide, we’ll break down the top options, highlighting what makes each a strong platform. Let’s check out these top 10 companies.
Best RingCentral alternatives: Comparison
To help you choose the best RingCentral alternative, we’ve put together a comparison table of key services, including RingCentral. This overview covers all the basics that will paint a picture of what each platform represents.
| Name | Starting price | Dialer modes | Real-time dashboards | Analytics | G2 rating |
|---|---|---|---|---|---|
| RingCentral | $20/user/month | Progressive, predictive, preview, AMD | Yes | Advanced (conversation intelligence, call summary) | 4/5 |
| MightyCall | $15/user/month | Predictive Progressive Preview | Yes | Advanced (live analytics, call summary) | 4.4/5 |
| Dialpad Connect | $15/user/month | SalesForce dialer only | Yes | Advanced (AI insights, NPS tracking) | 4.4/5 |
| Nextiva | $15/user/month | Progressive, predictive, preview | Yes | Advanced (real-time sentiment analysis) | 4.5/5 |
| Aircall | $30/user/month | Power | No | Advanced (performance metrics, call coaching) | 4.4/5 |
| Google Voice | $10/user/month | None | No | Advanced (usage reports, GDPR compliance) | 4.1/5 |
| JustCall | $29/user/month | Dynamic, progressive, preview | Yes | Advanced (agent performance, call center functionality) | 4.3/5 |
| Quo (formerly OpenPhone) | $15/user/month | None | No | Advanced (team activity overviews) | 4.7/5 |
| Ooma | $19.95/user/month | Auto (in Pro+ plan) | No | Basic (call logs) | 4.8/5 |
| 8×8 | $15/user/month | Preview, progressive, predictive | Yes | Advanced (data-driven insights) | 4.1/5 |
| CloudTalk | $19/user/month | Progressive, predictive, preview | Yes | Advanced (AI conversation intelligence) | 4.4/5 |
This table shows that while RingCentral offers fantastic features, companies like MightyCall provide similar capabilities at a lower cost, making it a top RingCentral alternative for small teams handling inbound calls or call flow optimization.
How we evaluated these alternatives to RingCentral
For a platform like RingCentral, advanced plans typically unlock more call management tools. To ensure a fair comparison, we evaluated each competitor based on several key criteria. These factors help identify the best platform for your specific needs, whether it’s a cheap alternative for startups or an option for high call volume environments.
- Price: We considered the starting costs, value for money, and any hidden fees associated with add-ons such as power dialer or contact center software. Affordable options or free alternatives scored higher for businesses that worry about their budgets.
- Key features: We prioritized essential tools, including call recording and omnichannel communication. We also gave preference to platforms with advanced capabilities, such as call tagging and live agent monitoring.
- Integration availability: Compatibility with popular CRMs and tools ensures seamless workflows, making setup easy for business phone systems.
- Call quality: Reliability in maintaining clear connections, especially for international or mobile users, with minimal latency.
- User support channels: Availability of 24/7 support, response times, and multi-channel options, such as chat or phone.
- User experience: When evaluating other platforms, we gathered user feedback on ease of use, scalability, and overall satisfaction.
Please note that other companies often provide similar features, but with variations in on-premises support or omnichannel communication capabilities. These evaluation criteria can serve as a crucial benchmark to ensure you select the top alternative that delivers practical benefits for your business.
What is RingCentral?
RingCentral is one of the leading cloud contact center platforms, founded in 1999, with a headquarters in Belmont, California, USA. RingCentral focuses on enterprises and growing teams needing scalable solutions for call center functionality and communication channels.
As a pioneer in VoIP, RingCentral targets businesses that require integrated tools for PBX and conference calling, with a presence in over 100 countries. It’s known for its reliability in handling high call volumes but faces criticism for complexity in smaller setups.
Key features
- AI-powered call routing
- Skill-based routing
- Automatic call distribution
- Call monitoring
- Call coaching
- Omnichannel communication
- HIPAA and GDPR compliance
- Call analytics
- IVR
Integrations
All major CRMs
Pricing
RingCentral is available at three different payment tiers, billed annually:
- Core: $20
- Advanced: $25
- Ultra: $35
Free trial
Yes, they offer a 14-day trial.
Why businesses choose RingCentral?
RingCentral is a go-to platform for businesses looking for solid call center software. Its infrastructure keeps critical communications running smoothly in industries such as healthcare and transportation, offering uptime and compliance features that stand out, unlike some of its competitors. Here’s what users appreciate most about RingCentral:
- Scalability & AI tools: Businesses appreciate how they grow with the software and help teams work more efficiently. Setup can take a little time, but the results are worth it.
- Reliable call quality: Even during busy hours, calls stay clear. A must for any call center software.
- Advanced integrations: Connects easily with CRMs like Salesforce to streamline workflows and cut down on manual data entry.
- AI-based insights: Conversation insights provide valuable data to enhance NPS and CSAT scores.
- Global reach: Makes international calling easy, unlike RingCentral’s opponents, which may have limited coverage.
That said, RingCentral’s feature-packed system might feel like overkill for smaller businesses. Less complex options, such as MightyCall, offer the essentials without the extra complexity, making them a strong alternative for smaller teams.
Why consider RingCentral alternatives?
Earlier, we mentioned an example of a streaming platform. That said, we rarely opt for only one – we buy bundles of different platforms. In this case, why not consider other options that might be better than RingCentral?
RingCentral is a fantastic platform; however, it might be too complex for your business. Let’s see why businesses might eventually turn to other options.
High pricing for basic features
RingCentral’s plans start at $20/user/month, but advanced tools like call monitoring require upgrades, making it less appealing.
Complex setup and interface
Users report a steep learning curve for on-premises migration or customizing call flows, leading to longer implementation times.
Limited customer support for lower tiers
Response times can lag for non-enterprise users, with some reviews noting delays in resolving issues related to quality or integrations.
Inconsistent mobile app performance
The app occasionally glitches during calls, especially conference ones, or when handling high call volumes, which can affect remote teams.
Overkill for small businesses
Features like virtual call center and power dialer are robust but unnecessary for smaller operations, prompting searches for free alternatives or simpler platforms.
Billing and contract inflexibility
Some users complain about hidden fees for add-ons like AMD or international calling, and rigid contracts make switching to a different provider difficult.
These drawbacks, summarized from G2 and other reviews, highlight why alternatives to RingCentral are popular for teams seeking more affordable or user-friendly options.
10 top alternatives to RingCentral: overview
Here we present the best alternatives to RingCentral:
- MightyCall
- Dialpad
- Nextiva
- Aircall
- Google Voice
- JustCall
- Quo (formerly OpenPhone)
- Ooma
- 8×8
- CloudTalk
Each is a really strong platform. Now, let’s have a very close look at every single platform on our list.
1. MightyCall
MightyCall is a cloud-based contact center solution founded in 2013 with its headquarters in San Francisco, California. It serves dozens of small and mid-sized businesses, focusing on affordable call center tools for teams managing inbound & outbound calls.
With a global footprint, it’s designed for companies seeking a business phone system that avoids the complexity of larger providers like RingCentral. MightyCall emphasizes ease of use for virtual call centers and has become a great option for SMBs.
Features
- Auto dialer with multiple modes: preview, progressive, predictive
- Answering machine detection
- Voicemail drop
- Local presence
- Automatic call distribution
- Live call monitoring
- Call coaching
- Call recording
- Advanced call analytics
- Multi-level IVR
- Call flow customization
- Call tagging
Integrations
All major CRMs
Pricing
MightyCall offers different pricing options, billed annually:
- Core: $15/user/month
- Pro: $23/user/month
- Power: $30/user/month
- Enterprise: Custom price
Free trial
Yes, there is a 7-day trial.
Support channels
Dare we to say that MightyCall is one of the recognized industry leaders in terms of responsive human customer support? Having human support is rare these days; however, MightyCall’s team is always there to help. You can get assistance through several channels:
- Live chat: Get instant help by chatting directly with support agents on the website.
- Phone: Prefer to talk? Call +1 (888) 256-8312, extension 2.
- Email: Send your questions to support@mightycall.com.
- Help center: Explore useful articles or submit a ticket via the online form.
What makes it better than RingCentral?
MightyCall stands out as one of the best RingCentral alternatives for business, offering advanced analytics and multiple dialer modes at a competitive price.
- More affordable pricing for SMBs, unlike RingCentral’s higher entry costs.
- Simpler setup for a quick start, reducing implementation time.
- Advanced analytics and live call monitoring are included in lower tiers, providing value without upgrades.
MightyCall limitations
- Limited international calling in base plans, requiring add-ons.
- MightyCall lacks built-in video conferencing capabilities, whereas RingCentral supports this feature.
Customer feedback
Customers generally praise MightyCall for its ease of use, quick setup, and responsive customer support, noting it delivers solid value for small to mid-sized businesses. Users appreciate features like customizable call flows and voicemail routing, but some highlight occasional call quality issues, mobile app glitches, and limited integrations as drawbacks.
Rachel N.
Online Marketing Manager Individual & Family Services (50 or fewer emp.) |
12/27/2024 "The user interface is excellent - not just for those with technical skills but also for those who typically need a fair amount of help with technology. Very easy to navigate, very easy to set up call flows and setting. The intuitive interface is the best. The support team has been on top of it, I've actually spoken with the same person multiple times instead of being bounced to a new person with every interaction (like other experiences). I am so much more pleased with MightyCall than the last two service providers we've tried."
|
Best for
Small teams that need a cost-effective business phone with call center software features.
schedule your personalized demo with our amazing team
2. Dialpad Connect
Dialpad is another RingCentral alternative. It’s an AI-powered contact center platform founded in 2011, with a global HQ in San Ramon, California, USA. It serves customers globally, targeting sales and support teams with tools for call analytics and omnichannel communication.
Features
- Auto dialer with predictive modes
- Call routing
- Automatic call distribution
- Call monitoring
- Call recording
- Call analytics
Integrations
All major CRMs
Pricing
Dialpad offers the following pricing billed annually:
- Standard: $15/user/month
- Pro: $25/user/month
- Enterprise: Custom
Free trial
Yes, there’s a 14-day trial.
Support channels
- Help Center: Online documentation where you might find answers.
- Phone support: You can contact Dialpad’s global offices.
- Chat: Live chat support.
- AI chat/virtual assistant/bot support: For instant questions.
What makes it better than RingCentral?
- Dialpad offers built-in real-time AI transcription, sentiment analysis, and call summaries in its base plans.
- Analytics and reporting are included more broadly, rather than locked behind premium tiers as with RingCentral.
- A cleaner, more modern UI and easier onboarding experience. Many users report faster setup and less friction.
Dialpad limitations
- Additional fees for advanced features.
- Limited dialer modes compared to competitors.
Customer feedback
Users commonly praise Dialpad for its intuitive interface, ease of use, and strong AI features like real-time transcription, call summaries, and analytics. They also highlight responsive customer support and call recording capabilities. On the downside, some users mention call reliability issues (e.g., dropped calls, lag), glitches in the dialer or routing logic, and a steeper learning curve for more advanced settings.
When there is network connectivity issues, the app fails to operate. The case of over billing appears often, and this affects the operations of our business –
Read the full review
Best for
Sales teams with high call volumes.
3. Nextiva
Nextiva is another RingCentral competitor. It’s a unified platform founded in 2006 in Scottsdale, Arizona, USA. It serves millions of users, focusing on customer journey call center software. Nextiva is ideal for teams handling high call volumes in industries such as retail, with a strong emphasis on AI to reduce wait times.
Features
- Automatic call distribution
- Call monitoring
- Call recording
- Call analytics
- IVR
Integrations
All major CRMs
Pricing
Nextiva can be considered a cheap alternative. The following pricing options are for small businesses, charged annually:
- Core: $15/user/month
- Engage: $25/user/month
- Power Suite CX: $75/user/month.
Free trial
There are 7 days for some plans.
Support channels
- Phone support: You can reach out by dialing (800) 285-7995
- Live chat support
- Email / ticket-based support
- Self-help resources: Help center, online documentation, blogs, case studies, product demos
- Account manager: Dedicated support for business accounts
What makes it better than RingCentral?
- Better value on certain inclusions: Nextiva includes more toll-free minutes, unlimited internet faxing, and higher participant limits on video meetings in some plans relative to what you get in RingCentral at similar price points.
- Strong customer support reputation: Users often report that Nextiva’s support is more responsive and helpful, which is considered a competitive advantage.
- Generous feature bundles in lower tiers: Some Nextiva plans offer features (e.g., internet fax, team chat, baseline video conferencing, and toll-free minutes) that in RingCentral might require a higher tier or add-ons.
Nextiva limitations
- Limited integrations in lower plans
- SMS / messaging functionality issues
- Support access or routing complexity
Customer feedback
Users often highlight excellent call quality, a clean and modern app design, and strong pricing when compared to competitors, particularly noting that they receive a lot of value for their money with Nextiva. On the other hand, common complaints include messaging/SMS limitations, as well as frustrations with connecting to the correct support team or experiencing delays in resolving more complex issues.
I find the process of calling the support to reach the right department cumbersome, as it requires dialing multiple numbers rather than having a streamlined method to connect with the appropriate team. –
Read the full review
Best for
Customer support teams in high-volume environments.
4. Aircall
Aircall is one of the top alternatives to RingCentral. Founded in 2014 and headquartered in New York, it is an AI-powered phone system designed for sales and support teams. It’s especially valued for features like call coaching and analytics, making it easier for distributed teams to manage high call volumes smoothly.
Features
- Power dialer
- Call routing
- Call monitoring
- Call recording
- Analytics
Integrations
All major CRMs
Pricing
- Essentials: $30/user/month
- Professional: $50/user/month
- Custom: Request a quote
Free trial
There’s a 7-day trial
Support channels
- Support ticketing and email via the Aircall support portal
- Live chat support
- Phone support
- Help Center with articles and guides
- Status page for incident updates
What makes it better than RingCentral?
- Faster, easier setup and onboarding: Aircall emphasizes quick workflow setup with intuitive dashboards and fewer steps involved.
- Strong CRM and Helpdesk integrations: Even on lower tiers, Aircall supports over 100 integrations (including Salesforce and HubSpot) to streamline work for sales/support teams.
- More focused features for voice and SMS environments, especially for mid-sized teams that prioritize call routing, power dialers, and shared inboxes.
Aircall limitations
- Price and minimum user requirements: Entry plans require a minimum number of seats, and costs increase rapidly when additional features are added.
- Limited communication channels: Aircall lacks some UCaaS features that RingCentral has, notably in-built team chat and broader unified communications tools.
- Call quality and stability issues: Users report occasional latency, dropped or choppy calls, especially under weaker network conditions.
Customer feedback
Users generally appreciate Aircall’s clean user interface, ease of use, and seamless integration with other tools , making tasks such as routing, handling calls across devices or teams, and sharing inboxes smoother. Many find the support team responsive.
On the other hand, people often point out stability issues: the app sometimes doesn’t load properly, or calls are delayed or interrupted. Others mention that pricing can feel misleading or steep, especially when the features you expect (e.g., power dialer) require higher-tier plans or seat minimums.
The point that could be improved sometimes concerns the stability of calls depending on the internet connection: there are occasional small interruptions or latency, although this remains rare. Additionally, some advanced features could be a bit more customizable to suit all use cases. –
Read the full review
Best for
Sales teams that need quick and simple outbound calling software.
5. Google Voice
Google Voice is a cloud-based phone system founded in 2009, part of Google Workspace, located in Mountain View, California, USA. It serves businesses with simple communication needs, such as basic call management, and is popular for its low cost and AI-powered spam blocking.
Features
- Voicemail transcription
- Call screening
- Conference calls
- Usage reports
Integrations
All major CRMs
Pricing
- Starter: $10/user/month
- Standard: $20/user/month
- Premier: $30/user/month
Free trial
There seems to be no free trial.
Support channels
- Help center: Access comprehensive guides and FAQs.
- Community forums: Engage with other users and find solutions at Google Voice Help Community.
- Phone support: Available for Google Workspace customers with Premium Support plans.
What makes it better than RingCentral?
- Cost-effective: Google Voice offers competitive pricing, starting at $10 per user per month, making it an affordable option for small businesses. This, in a sense, makes it better than RingCentral.
- Seamless Google integration: Deep integration with Google Workspace tools, including Gmail, Calendar, and Meet, enhances productivity and the user experience.
- User-friendly interface: A simplified setup and intuitive design make it accessible to users without extensive technical expertise.
Google Voice limitations
- Limited advanced features: Lacks advanced functionalities like call monitoring, call recording, and smart call handling found in RingCentral.
- Scalability concerns: May not meet the needs of larger organizations requiring complex call flows and extensive customization.
- Basic support options: Support is primarily community-based, with limited direct assistance unless on a premium plan.
Customer feedback
Users appreciate Google Voice for its affordability, seamless integration with Google Workspace, and straightforward setup process. It’s particularly favored by small businesses and startups seeking a simple communication solution. However, some users note the absence of advanced features, such as call monitoring and call recording, which are available in competitors.
There are some glitches where calls don’t come through but it happens only once in a while –
Read the full review
Best for
Small businesses with minimal requirements.
6. JustCall
JustCall is one of the great competitors to RingCentra. It’s an AI platform founded in 2016 and headquartered in San Francisco, California, USA. It serves over 6,000 businesses, focusing on multi-channel support, including SMS and WhatsApp, for the education and healthcare sectors.
Features
- AI agents
- Call routing
- Call monitoring
- Analytics
Integrations
All major CRMs
Pricing
- Team: $29/user/month
- Pro: $49/user/month
- Pro Plus: $89/user/month
Free trial
14 days
Support channels
- Help center: Like RingCentral, you have access to guides and FAQs.
- Live chat: Available within the JustCall platform.
- Email support: Submit support tickets via the Help Center.
- Phone support: Offered during business hours for certain plans.
- 24/7 AI Agents: AI-powered agents handle after-hours inquiries and routine tasks.
What makes it better than RingCentral?
- Omnichannel communication: Easily integrates voice, SMS, WhatsApp, and email into a single platform, improving team collaboration.
- AI-powered features: Uses AI for call scoring, coaching, and live assistance, boosting team performance.
JustCall limitations
- Call quality issues: Users report frequent call disconnections and problems receiving inbound calls, affecting usability.
- Basic video and messaging features: Lacks advanced video conferencing and team messaging capabilities.
Customer feedback
Users appreciate JustCall for its user-friendly interface, seamless CRM integrations, and effective call management features. However, some users note occasional call quality issues, including dropped calls and unreliable reception, which can impact client interactions. Additionally, outbound call limits in certain plans may lead to unexpected charges as teams scale.
I have been using justcall for more than 3 years now and the main challenge that I faced with this software is the call quality because whenever we do lots of call in a single day then I have noticed that more than 15 to 20% of the call just gets disconnected or we face a issue of sound leakage. –
Read the full review
Best for
Teams that need multi-channel support.
7. Quo (formerly OpenPhone)
Quo, formerly known as OpenPhone, is a modern AI-powered business communication platform designed to help small and medium-sized businesses build stronger customer relationships. Founded in 2018, Quo offers a collaborative phone system that integrates calls, texts, and customer information into a unified workspace.
Features
- AI agent for calls
- Call transcripts
- Team analytics
- Call flow builder
Integrations
All major CRMs
Pricing
- Starter: $15/user/month
- Business: $23/user/month
- Scale: $35/user/month
- Sona: Custom pricing
Free trial
There’s a 7-day trial.
Support channels
- Help center
- Live chat
- Community forums
What makes it better than RingCentral?
- AI-powered call handling: Quo’s AI assistant, Sona, answers calls 24/7, handles FAQs, captures leads, and summarizes calls, reducing the need for voicemail and enhancing customer experience.
- User-friendly interface: Designed for quick setup and ease of use, Quo’s interface is intuitive, allowing teams to get started without extensive training.
- Integrated CRM features: Quo provides shared inboxes, internal notes, and custom contact properties, ensuring that every team member has the necessary context to work effectively.
OpenPhone limitations
- Limited international features: International calling and messaging are not available during the 7-day trial and require prepaid credits for usage.
- Outbound call limits: Some users report encountering outbound call limits, which may require account verification to remove.
Customer feedback
Users commend Quo for its user-friendly interface, seamless CRM integrations, and effective call management features, which streamline communication efforts. However, some users note occasional call quality issues, including dropped calls and unreliable reception, which can impact client interactions. Additionally, outbound call limits in certain plans may lead to unexpected charges as teams scale.
Recurring upcharges and fees could be better outlined on their pricing page. Last check of it (Sep 2025)still did not make mention of an additional monthly fee for SMS above the fold on their pricing page. –
Read the full review
Best for
Fantastic for startups that need collaboration tools.
8. Ooma
Ooma, founded in 2004 and headquartered in Sunnyvale, California, is a telecommunications company specializing in VoIP services for both residential and business customers. Ooma offers a range of communication solutions, including VoIP calling, video conferencing, and mobile applications, designed to deliver cost-effective and scalable tools that meet diverse user needs.
Features
- Virtual receptionist
- Call routing
- Mobile app
Integrations
All major CRMs
Pricing
- Essentials: $19.95/user/month
- Pro: $24.95/user/month
- Pro Plus: $29.95/user/month
Free trial
Ooma doesn’t offer a free trial; however, they do offer a money-back guarantee option.
Support channels
- 24/7 live chat: Available around the clock for immediate assistance.
- Phone support: Reach customer care at 1-866-939-6662 (U.S.) or 1-877-948-6662 (Canada).
- Email support: Contact customeradvocate@ooma.com for support inquiries.
- Support Portal: Access FAQs, setup guides, and troubleshooting resources.
What makes it better than RingCentral?
- Cost-effective for small teams: Ooma offers affordable plans suitable for small businesses, with unlimited calling to the U.S., Canada, Mexico, and Puerto Rico at a lower price point than RingCentral.
- Simplified call management: Designed for startups and small teams, Ooma offers a straightforward call management system that eliminates the complexity of advanced features, making it easier to use for smaller organizations.
Ooma limitations
- Limited advanced features: Ooma’s higher-tier plans offer advanced features such as call queuing and auto-dialers, which may not be available in lower-tier plans, potentially limiting functionality for growing businesses.
- Basic integrations: Integrations are limited to platforms like Google and Office 365 unless you opt for top-tier plans, which may restrict workflow automation for businesses using other tools.
Customer feedback
Users commend Ooma for its affordable pricing, user-friendly setup, and reliable call quality, making it a solid choice for small businesses seeking straightforward communication solutions. However, some users have reported call lag time, spam calls, and customer service issues, indicating areas for improvement in service reliability and support responsiveness.
Sometimes I lose connection to the base unit during a very bad storm –
Read the full review
Best for
Small offices that need basic VoIP tools.
9. 8×8
8×8, Inc. is a U.S.-based provider of cloud-based communication solutions, offering a unified platform that integrates voice, video, chat, and contact center functionalities. Founded in 1987 as Integrated Information Technology, Inc. (IIT), the company rebranded to 8×8 in the mid-1990s. Headquartered in Campbell, California, 8×8 serves businesses globally, delivering scalable and secure communication tools designed to enhance collaboration and customer engagement.
Features
- AI platform
- Contact center tools
- APIs
Integrations
All major CRMs
Pricing
The pricing is not indicated; you will need to request a quote.
Free trial
No, but there are demos available.
Support channels
- Phone support: Available globally with regional numbers.
- Live chat: Accessible via the support portal for real-time assistance.
- Email support: Submit tickets through the online portal for detailed inquiries.
- Knowledge base: Comprehensive articles and guides are available.
- Community forums: Engage with other users and 8×8 experts for shared solutions.
What makes it better than RingCentral?
- Broader international calling: 8×8 offers unlimited calling to 14-48 countries, depending on the plan, compared to RingCentral’s more limited international coverage
- Higher video capacity: Supports up to 500 HD video participants without additional fees, surpassing RingCentral’s capacity.
- Integrated analytics: Provides built-in analytics for performance tracking and call handling improvements.
- Unified platform: Combines voice, video, chat, and contact center functionalities into a single solution, enhancing workflow efficiency.
8×8 limitations
- Limited call routing customization: Offers fewer advanced call distribution rules and CRM integrations compared to other companies like RingCentral.
- Occasional app instability: Some users report experiencing app crashes and unexpected logouts, which negatively impact the user experience.
Customer feedback
Users appreciate 8×8 for its clear call quality, easy installation, and intuitive interface, making it suitable for small to medium-sized businesses. However, some have experienced app instability, occasional login issues, and limited customization in call routing, indicating areas for improvement.
Lacks QM automation and integrations are not easy with their PS team. Support focus more on why not 8×8 versus working with customers to solve problem then reinforce if customer issue or other partner issue. –
Read the full review
Best for
Enterprises with API needs.
10. CloudTalk
CloudTalk is a cloud-based call center and business phone system designed to streamline communication for sales and support teams. Founded in 2016 and headquartered in Slovakia, the platform combines voice, SMS, and digital channels with advanced features like call routing, analytics, and AI-powered tools, helping businesses enhance customer engagement and team efficiency.
Features
- Parallel dialer
- Smart routing
- AI intelligence
Integrations
All major CRMs
Pricing
- Lite: $19/user/month
- Essential: $29/user/month
- Expert: $49/user/month
Free trial
Yes, there’s a 14-day free trial.
Support channels
- Live chat: Accessible directly from your CloudTalk dashboard for real-time assistance.
- Email support: Reach out via support@cloudtalk.io for detailed inquiries.
- Help center: There are comprehensive articles and guides.
- Contact form: Submit queries through the CloudTalk contact page.
What makes it better than RingCentral?
- AI-powered features: CloudTalk offers advanced AI capabilities, including sentiment analysis, call transcription, and voice agents, enhancing customer interactions.
- Global reach: Offers access to local numbers in over 160 countries, enabling businesses to establish a global presence.
- Omnichannel support: Supports voice, SMS, chat, and email, allowing businesses to engage customers across multiple channels.
CloudTalk limitations
- Call quality variability: Some users report occasional poor call connections and issues with IVR systems.
- User interface complexity: Certain users find the interface to be complex, especially when accessing call logs.
Customer feedback
CloudTalk holds a solid rating on G2, with users praising its user-friendly interface, reliable call quality, and seamless CRM integrations. However, some users have reported challenges with call quality during peak times and found the user interface to be complex when accessing detailed call logs. Overall, CloudTalk is appreciated for its features and global reach, making it a strong contender in the call center software market.
What I dislike about CloudTalk is that sometimes the data syncing with CRMs can lag, and the call connection may drop occasionally. The pricing can also feel a bit high for smaller teams, and a few advanced features require extra setup time –
Read the full review
Best for
Global sales teams.
How to choose the right RingCentral alternative?
Choosing the right VoIP platform comes down to understanding your business’s unique needs. Are you worried about call volumes? Maybe your team size or integration requirements? When evaluating alternatives, keep these key factors in mind:
- Budget and pricing: Look for affordable options with no hidden fees to avoid unpleasant surprises.
- Core features: Ensure that essential tools, such as auto dialers, IVR, and automatic call distribution, are covered.
- Scalability: Pick a platform that grows with your team and can handle increased call volume without strain.
- Integrations: Seamless CRM connections make call analytics and omnichannel communication a breeze.
- Support quality: Fast, helpful support across channels, especially live chat, can save you hours.
- User experience: Check G2 ratings for ease of use in call monitoring, tagging, and everyday tasks.
- Compliance and security: Ensure GDPR or HIPAA support if your business handles regulated data.
Keeping these factors in mind will make it easier to find an alternative to RingCentra that truly fits your operations, and even surprises you with extra value.
Finding the ideal RingCentral substitute
While RingCentral is quite impressive with its feature set, there are numerous alternatives that make life easier. Often, they are even more cost-effective for businesses. Do you want AI-based features? Quo is up there, holding the bar. Do you want killer features at a quite affordable price? MightyCall will be your loyal friend. Do you want to expand your business and have a global reach? CloudTalk can provide that for you.
Whatever you choose, remember to evaluate all your options carefully. Considering that almost all competitors offer a trial option, you can give one of them a spin. Why not see for yourself? You can always try MightyCall and experience the perfect blend of value and capability!
