In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
2025 was a BIG year for MightyCall. We didn’t just develop and ship features — we improved and cemented their foundation. MightyCall continues its mission to build a better call center platform for small and mid-sized teams. However, in 2025, we inve...
If you’re running a small business or leading an IT team, sticking with outdated phone lines can tie you down with high costs, limited mobility, and no easy way to integrate with your CRM or tools. That’s where VoIP numbers come in, offer...
In today’s world, data is the secret sriracha sauce that powers top-performing contact centers. With customers expecting quicker, smoother, and more personalized service, keeping an eye on important call center KPIs is no longer optional—it’s critica...
We’re kicking off 2026 in the best way possible – with another round of awards from G2, the world’s largest and most trusted platform of business solution reviews! MightyCall has proudly earned four new badges this season, proving once again th...
Exciting news before 2026 rolls in. MightyCall is introducing Voicemail Drop for both manual and auto-dialed outbound calls. Let us quickly walk you through what this means for call center teams and address the most common questions about the feature...
In the healthcare sector, where information loss can erode patient trust and lead to massive fines, HIPAA compliance is essential to protect sensitive information during communications. HIPAA-compliant call centers ensure that protected health inform...
You may not know this, but missed calls and long queues are quietly draining your revenue. According to Getmindful, 60% of customers hang up after just a minute or two on hold. That in turn drives CSAT scores down. As a CX leader, you’re under pressu...
Gone are the days of manual dialing that wasted agent time and limited call volumes. Today, it’s all about dialer technology. It streamlines the call process, allowing teams to connect with more leads, more efficiently. For sales and customer e...
Great news for Mac users! The MightyCall Desktop App is now available for macOS. From now on, all MightyCall Call Center users can access their call center operations directly from their desktop. No more juggling browser tabs or switching between too...
Compliance with federal HIPAA regulations is not only a legal necessity: it can also help get customers and patients more comfortable with you, as they know their healthcare data will be protected. In this guide, we’ll be going through what you...
Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...
At MightyCall, we care about one thing above all in our customers’ outbound campaigns: helping your team connect with more customers by providing tools that boost connection rates. That’s why we’re introducing one of the most game-changing features f...
When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Using the right features well can supercharge your business and increase your capacity for success. When combine...
Call center metrics are measurable indicators that track efficiency and the quality of customer service within a contact center. For CX leaders, contact center managers, and SaaS teams, mastering these metrics is essential to improving both operation...
In today’s B2B communication, dialer software is a core tool for contact centers and sales teams. They typically help to simplify call management while reducing wasted time. A dialer automates outbound calling, letting sales teams connect with prospe...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
What toll-free codes are available in the USA and when do you need one for your business?
