Phone Menus: What is It & How to Set Up a Perfect Automated Option for Your Business Calls?
Ensure your automated phone menu helps your customers, instead of infurates them!
Best AVOXI Alternatives & Competitors: Best Options for Your Call Center
Are you evaluating other call center solutions and comparing AVOXI to various services on the market? This analysis aims to provide a thorough overview of AVOXI, highlighting its advantages and limitations. Recognizing that no single solution meets t...
Cell Phone Etiquette: Shaping Respectful Communication In Any Situation
Mobile phones have become an integral part of professional life, helping with communication, remote work, and just keeping us informed at all times. However, their convenience can become a source of distraction or a barrier to building respectful bus...
Progressive Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns
Are you looking to improve your call center’s performance but not sure which dialing technology to choose? Call centers rely heavily on advanced dialing technologies to improve their operations. Understanding the differences between progressive...
Is Cold Calling Illegal? Know About Laws & Regulations to Stay Compliant
Is cold calling illegal? No, it isn’t. But that doesn’t mean there aren’t laws and regulations your business will need to be aware of. Read on to know more!
VoIP CRM Integration: How it Works and the Benefits it Brings
By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...
Dialpad Alternatives & Competitors: Best Call Center Options for Your Team
Call center agents typically deal with an enormous number of calls daily. However, agents never know if they’re getting the short end of the stick that day – the calls might be brief and to the point, or long and dramatic. In cases like this, h...
BPO Call Center: What is it? Types, Functions, Pros & Cons
Suddenly, business is booming. You’re an SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. However, that also means you have more callers, more connections that need to be made, ...
Call Flows in Contact & Call Centers: The Complete Guide
This article explores the types of call flows, common challenges in managing them, and the future of it all.
Toll-Free Number in the USA: How to Get One for Your Business
What toll-free codes are available in the USA and when do you need one for your business?
New in Predictive Dialer: Up to 10 Lines per Agent + Manual Control
“Can we control how many calls are made per agent?” Now, the answer is yes!
Virtual Phone System: What Is It, How It Works & How Can It Benefit Your Business?
A modern virtual office phone system can improve the way you do business. By choosing to take your business into the future, you can make things easier for your customers, your agents, and yourself! Find out the best options for your business in our ...
How to Get a VoIP Number?
The article covers: What is a VoIP number? How to get a VoIP number? Where to get VoIP numbers What features can i get with VoIP phone number? When do you need to get a VoIP phone number? Best practices for choosing VoIP phone number Main differences...
Toll-free Numbers in Canada: How to Get One for Your Business
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Auto Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns
When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Auto dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wil...
Progressive Dialer vs. Preview Dialer: Know the Difference and Choose the Best For Your Campaigns
Deciding between a progressive dialer and a preview dialer is crucial for your call center operations. Each type of dialer suits different operational needs and campaign goals. Progressive dialers are designed for high-efficiency environments where c...
