Best Call Center Practices and Insights

In light of towering concerns about money and identity theft, on June 25, 2019, the FTC announced a major crackdown of robocallers in the U.S.

In this article we cover: Why missed calls are bad for business How an automated attendant can help with caller retention How an automated attendant can cut overheads and improve revenues Why the MightyCall virtual phone number system is a robust com...

Getting people on the phone is the first part. It isn’t easy to get people to overcome phone phobia but making the process quick and helpful is sure to get things going in the right direction.

Visual voicemail is a section or feature in a phone or phone system that stores voicemails in an advanced and visual interface. Learn, how Visual Voicemail can save you time.

Billions of robocalls means millions of hours wasted, and that isn’t a statistic you want to be included in. We explain how to stop robocalls.

Using great voice greetings together with a virtual phone system will create the kind of customer experience that people will remember for the right reasons.

What to consider when choosing music on hold? How to use on-hold time to your advantage?

During the economic boom of the mid 2000s, the hourly rate at some of the top law firms soared above $1,000. When the recession hit, clients began to push back demanding that their attorneys cut their hourly rates or provide discounts. Client demands...

Does your outgoing voicemail greeting message turn off customers and prospects? Or does it compel them to engage with your company? It’s an important question to consider, and here’s why: Up to 82 percent of people calling businesses will hang up ins...

Introduction If someone calls your home during the day, they’re usually not too surprised if you don’t answer the phone — since most people work during the day. Consequently, when someone does call your home, he/she probably doesn’t mind leaving a vo...

Updated: 2017.02.14 This article covers: What an interactive voice response is and how it works; What benefits IVR provides to business; How to create a professional voice menu; MightyCall’s virtual phone number ― an option to consider 5 steps to a p...

Is your customer service completely inbound? If so, you’re missing a big opportunity to grow your business through outbound customer care. And chances are, your competitors are already ahead of you in the game. Here’s what you need to know.