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Best Call Center Practices and Insights

Everything you need to give customer service an instant boost

Progressive Dialer vs. Preview Dialer: Know the Difference and Choose the Best For Your CampaignsProgressive Dialer vs. Preview Dialer: Know the Difference and Choose the Best For Your Campaigns
Progressive Dialer vs. Preview Dialer: Know the Difference and Choose the Best For Your Campaigns

Progressive Dialer vs. Preview Dialer: Know the Difference and Choose the Best For Your Campaigns

Kat
Kat  Barannikova

Deciding between a progressive dialer and a preview dialer is crucial for your call center operations. Each type of dialer suits different operational needs and campaign goals. Progressive dialers are designed for high-efficiency environments where c...

Preview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your CampaignsPreview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns
Preview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns

Preview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns

Kat
Kat  Barannikova

When managing a call center, selecting the appropriate tool for making phone calls can significantly influence your team’s effectiveness. Preview dialers and predictive dialers are two common options, each suited to different operational needs....

Power Dialer vs. Predictive Dialer: Choose the Best for Your Call Campaigns & Learn the DifferencePower Dialer vs. Predictive Dialer: Choose the Best for Your Call Campaigns & Learn the Difference
Power Dialer vs. Predictive Dialer: Choose the Best for Your Call Campaigns & Learn the Difference

Power Dialer vs. Predictive Dialer: Choose the Best for Your Call Campaigns & Learn the Difference

Kat
Kat  Barannikova

When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Power dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wi...

Inbound Calls Explained: Transform Your Customer Service and Improve RetentionInbound Calls Explained: Transform Your Customer Service and Improve Retention
Inbound Calls Explained: Transform Your Customer Service and Improve Retention

Inbound Calls Explained: Transform Your Customer Service and Improve Retention

Kat
Kat  Barannikova

Inbound calls are of immense importance to call centers. However, understanding how to handle them in a way that will keep customers happy and loyal is of the utmost importance. This guide explains the meaning of inbound calling, why it is important,...

Understanding Outbound Calls: Strategies, Benefits, and Best Practices for Call CentersUnderstanding Outbound Calls: Strategies, Benefits, and Best Practices for Call Centers
Understanding Outbound Calls: Strategies, Benefits, and Best Practices for Call Centers

Understanding Outbound Calls: Strategies, Benefits, and Best Practices for Call Centers

Kat
Kat  Barannikova

Outbound calling is integral to any marketing strategy for proactive client engagement and sales. Understanding how to implement it can significantly impact a company’s growth and customer relationships. In this guide, we will explore this type...

How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?
How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?

How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?

Anthony
Anthony  Constantini

By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. Navigation: What is preview dialing? How to set up a preview dialer? L...

Call Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer ServiceCall Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer Service
Call Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer Service

Call Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer Service

Kat
Kat  Barannikova

Call center outsourcing offers businesses an opportunity to improve client service and manage costs by tapping into external expertise and advanced technology. However, it also comes with challenges, including potential issues with service quality an...