Best AVOXI Alternatives & Competitors: Best Options for Your Call Center

Are you evaluating other call center solutions and comparing AVOXI to various services on the market? This analysis aims to provide a thorough overview of AVOXI, highlighting its advantages and limitations. Recognizing that no single solution meets the needs of every business, we have compiled a detailed list of alternatives to AVOXI.

Best AVOXI alternatives: Comparison

This list provides a range of AVOXI alternatives, each with its unique features and benefits. While this list is subjective, we aim to highlight the best options available for those seeking call center solutions. Whether you prioritize cost, features, or integrations, there is likely an option here that meets your requirements.

This list ensures that companies can find an alternative to AVOXI that not only fits their budget but also upgrades their communication, ensuring they stay competitive in the digital age.

How we evaluated these alternatives to AVOXI

Choosing an alternative involved a careful review process:

• Features: Evaluated each service variety and functionality.
• Price: Assessed affordability, plan variety, and business size accessibility.
• Integration ease: The ease with which each service, similar to AVOXI, can be integrated with essential business tools such as CRM systems.
• Total cost: Analyzed all-in costs, including add-ons and scaling.
• Call quality: Judged call clarity and reliability across network conditions of the services like AVOXI.
• Service quality: Assessed customer support levels, availability, and response times.
• Ease of use: Evaluated setup, navigation, and user adaptability.
• Reliability: Considered consistent performance, reliability, and uptime.

What is AVOXI?

AVOXI, established in the early 2000s, is now one of the leading providers in the cloud-based communication space, serving businesses aiming for global expansion. AVOXI offers VoIP services, including international calling, call forwarding, and interactive voice response (IVR). The company focuses on strengthening internal communications and making customer interactions easier.

AVOXI is committed to innovation and customer satisfaction, serving a wide range of markets and providing scalable solutions that grow with businesses from the startup phase to established enterprises.

Key features

• Global voice coverage: Extensive international number options are available.
• Intelligent call routing: Advanced tools like Call Flow Builder and Conditional Routing Widgets.
• Security: Features like Fraud Monitoring, Multi-Factor Authentication, and Encrypted SIP.
• Number management: Real-time traffic metrics and call quality insights.

Integrations

AVOXI provides integrations with essential business tools:

• UCaaS/CCaaS Integrations
• Business Apps Integration Marketplace
• Custom API Integration Toolkit

Pricing

AVOXI Contact Center offers two main pricing tiers:

• Contact Plan: From $24.99 per user/month – call center with agents’ workflow management and advanced analytics
• Engaged Enterprise Plan: From $49.99 per user/month – call center management software with live call monitoring

Free trial

AVOXIi offers a free Launch plan with basic features.

Why is AVOXI considered one of the top choices for businesses?

AVOXI is regarded as a top choice for businesses due to its scalable and globally focused cloud communications platform. There are several features that make AVOXI a compelling solution for enterprises seeking reliable and flexible global communication tools. Let’s have a look:

• Global reach with local presence: AVOXI offers virtual phone numbers to businesses, enabling them to establish a local presence worldwide without the need for physical offices.
• Call management features: The platform provides advanced call management tools, including intelligent call routing, customizable IVR menus, call recording, and real-time analytics. These features allow businesses to optimize customer interactions and improve service quality.
• Smooth CRM integration: AVOXI seamlessly integrates with popular CRM systems, including Salesforce and Zendesk.
• Scalability and cost efficiency: As a cloud-based solution, AVOXI lets businesses scale their communication infrastructure easily without requiring significant capital investment.

Why consider AVOXI alternatives?

While AVOXI offers a solid global communication platform, businesses may look for the best AVOXI alternatives for several reasons. We have reviewed some G2 reviews to understand what customers find convenient and what made them switch platforms.

1. Limited reporting and analytics

Users have expressed dissatisfaction with AVOXI’s reporting capabilities, noting that the analytics are not as comprehensive or customizable as needed for in-depth performance tracking.

2. Customer support challenges

Several reviews highlight issues with AVOXI’s customer support, including delayed response times and difficulties in resolving technical problems. Reliable support is crucial for maintaining uninterrupted communication services, and shortcomings in this area can be a significant concern.

3. Outdated user interface

Some users find the AVOXI interface to be less intuitive and modern compared to competitors. An outdated UI can lead to a steeper learning curve and reduced efficiency for teams managing communication systems.

4. Voice quality issues

There are reports of inconsistent call quality, including dropped calls and audio delays. Such issues can impact customer satisfaction and the overall reliability of business communications.

10 top alternatives to AVOXI: Overview

When searching for a call center solution, you will not find many cheap alternatives. So, here are our top 10 picks that may be good yet affordable options:

• MightyCall
• Zoom Phone
• Vonage
• OpenPhone
• Nextiva
• Google Voice for Business
• Grasshopper
• CallHippo
• LinkedPhone
• Aircall

MightyCall

MightyCall is one of the best alternatives to AVOXI. It provides a powerful communication solution for small to medium businesses and call centers, focusing on flexibility and customization. Simple call, message, and customer interaction management are very appealing to users.

The platform’s compatibility with various CRM systems helps organize operations and improve customer engagement. This integration allows businesses to consolidate customer information and insights, which leads to informed decisions and better customer service. MightyCall’s emphasis on support ensures users have access to the necessary resources to use the platform fully. That makes them one of the best AVOXI alternatives and a practical choice for businesses aiming to improve their communication strategies.

Features

• Auto dialers: predictive, progressive, and preview
• Calling & texting
• Live call monitoring and analytics
• Multi-level IVR
• Call queues

Integrations

• CRM systems like Salesforce, HubSpot
• Balto AI
• Zapier
• API

Pricing

• Core plan: $20 per user/month – advanced business phone system with unlimited calling and texting
• Pro plan: $30 per user/month – intelligent cloud call center with live call monitoring and analytics
• Power plan: $40 per user/month – call center solution powered by auto dialer: progressive and preview
• Enterprise plan: Custom plan with a predictive dialer.

Free trial

Yes, there is a 7-day free trial.

Support channels

• Phone number: You can reach out to MightyCall with this phone number – +1 (888) 256-8312 ext.2
• Email: support@mightycall.com
• Live chat: Live agents are always a few messages away.
• Submit a ticket: You can fill out a form detailing your issue and submit a ticket.

What makes it better than AVOXI?

For call centers focused on outbound calling campaigns, MightyCall is better than AVOXI. MightyCall offers several advantages over AVOXI, particularly for small to medium-sized businesses focusing on outbound call operations. Here’s how MightyCall vs AVOXI stands out:

• Advanced outbound calling features: MightyCall offers a comprehensive set of tools for outbound campaigns, including power and preview dialers, as well as answering machine detection (AMD).
• Cost-effective pricing structure: With plans starting at $20 per user per month, MightyCall offers unlimited minutes and includes 3 business phone numbers, making it a budget-friendly option.
• Compliance and reporting tools: MightyCall offers integration with the National Do Not Call (DNC) list, helping businesses stay compliant during outbound campaigns. AVOXI does not offer this feature, which could increase the risk of regulatory issues.
• Incredible support: MightyCall offers live agent support, and it’s always nice to talk to actual human beings. There’s also free onboarding and white-glove setup services.

MightyCall limitations

• Limited options for larger enterprises
• Integration options, although diverse, may not cover all niche, industry-specific applications, requiring manual workarounds.

Customer feedback

MightyCall has received generally positive feedback with a 4.5/5 rating on G2. Many users highlight MightyCall’s intuitive interface, making it accessible even for those without technical expertise. The support team is praised for being helpful and resolving issues promptly, often within minutes. Users appreciate frequent updates that enhance functionality.

Despite its user-friendly design, certain users mention a learning curve when adapting to the platform’s features. Overall, MightyCall is favored for its simplicity and effective support, making it a strong choice for small businesses seeking a reliable call center solution.

Verified User in Accounting Small-Business (50 or fewer emp.)

05/23/2024 "I never have any connection issues. Anytime I have a qustion I get a fast respone from a support agent. As an admin I like that I can see the break down of calls from each agent. I also like how I can customize basically everything. We have two support staff in office and others at different locations. Mighty calls allows us to all be able connect not only with our clients, but with each other." Read full review on G2

Best for

For call centers that prioritize outbound calling campaigns, MightyCall stands out by providing advanced tools, including auto-dialers, comprehensive outbound campaign reporting, and live call monitoring.

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Zoom Phone

Zoom Phone enhances the popular video conferencing platform’s capabilities in VoIP, providing businesses with a unified solution for communication. This integration simplifies the transition between video meetings and voice calls for users, making it easier for companies to manage their communication tools. This top AVOXI alternative offers traditional telephony features, including call forwarding, voicemail, and automated attendants, within an intuitive interface.

This platform’s ability to operate across various devices, including phones, desktops, and tablets, ensures connectivity regardless of location. This is particularly useful for companies with remote or hybrid teams, as it supports the flexibility required in modern work settings.

Features

• Direct routing
• Auto-attendants and IVR
• Call recording and analytics
• Voicemail transcription

Integrations

Zoom Phone offers native integration with Zoom Meetings, providing a unified solution for video and voice communications that sets it apart from companies like AVOXI.

• Salesforce
• Microsoft Office 365
• Google Workspace

Pricing

The Zoom Phone pricing is divided into three plans and is billed per user/month annually:

• US & Canada Calling: $15
• Pro Plus: $18.33
• Business Plus: $22.49

Free trial

There is an option for a free basic account.

Support channels

• AI-powered chat support
• Help center with guides and community forums
• Community: Ask for help from other Zoom users

What makes it better than AVOXI?

Here’s how Zoom Phone is better than AVOXI:

• Unified communication platform: Zoom Phone seamlessly integrates with Zoom Meetings and Zoom Chat, providing a cohesive environment for voice, video, and messaging.
• Flexible and competitive pricing: Zoom Phone offers a plan starting at $10 per user per month, catering to businesses with different call volumes. In contrast, AVOXI’s pricing structure includes additional fees.
• Scalability and global reach: While AVOXI has a broader global presence, Zoom Phone’s integration with Zoom’s existing infrastructure ensures reliable service and effortless scalability for growing businesses.

Zoom Phone limitations

• Potential additional costs to access the full suite of features.
• Some advanced features may require technical expertise for setup and management.
• Integration with non-Zoom products may be less intuitive, limiting flexibility for businesses that use a diverse tech stack.
• The user experience can vary across different devices, sometimes requiring adjustments for optimal performance.
• Limited customization options for businesses with specific communication workflows or branding requirements.

Customer feedback

With a 4.5/5 rating on G2, users generally appreciate Zoom Phone for its ease of use, seamless integration with Zoom Meetings, and its unified communication features that combine voice, video, chat, and file sharing. Many also find it to be a cost-effective solution with a clean interface that fits well into existing workflows.

On the downside, users frequently mention slow or unhelpful customer support, as well as occasional call quality issues, including dropped calls and poor audio. Some also criticize the AI features as intrusive or unnecessary, noting that the admin dashboard can be confusing or overly complex, especially for tasks such as managing directories or viewing call logs.

The AI companion is half-baked. Some of the other features that are now in Zoom Workplace are pretty obtrusive and get in the way of just wanting to conduct a meeting or being on the phone. Support with Zoom has become a nightmare to use.
Read the full review

Best for

Businesses that are looking for an integrated voice and video communication solution.

Vonage

Vonage is a well-known AVOXI alternative, recognized for its flexibility and scalability, which caters to a wide range of business needs. From startups to large enterprises, Vonage’s cloud-based VoIP solutions are designed to grow with your business, offering a range of customizable features that enhance communication. The platform offers advanced call routing, video conferencing, and CRM integrations, which are essential for businesses seeking to deliver exceptional customer service and foster effective team collaboration.

With a focus on reliability and customer support, this competitor to AVOXI ensures that businesses have the tools and assistance they need to optimize their communication strategies and achieve their goals.

Features

Vonage is recognized for its API platform, which allows extensive customization and integration with business applications.

• Advanced call routing
• Video conferencing
• CRM integrations
• Mobile and desktop apps

Integrations

• Salesforce
• Microsoft Dynamics
• Zoho CRM

Pricing

Vonage Business Communication offers pricing plans billed annually per user/month:

• Mobile: $13.99
• Premium: $20.99
• Advanced: $27.99

Free trial

They offer a 14-day free trial.

Support channels

You can access Vonage’s support via the following channels:

• Help center and community forum: Most users report timely assistance, especially on higher-tier plans.
• Phone number: You can reach out to them at 1-866-901-0242.

What makes it better than AVOXI?

When comparing Vonage and AVOXI, Vonage stands out in several key areas that may make it a better fit:

• Extensive CRM and business application integrations: Vonage offers seamless integrations with popular CRM and business applications. These integrations enhance workflow efficiency and customer interaction management.
• AI-powered features: Vonage uses artificial intelligence to automate tasks, improve call routing, and provide real-time assistance to agents.

Vonage limitations

• Pricing can be higher than that of some AVOXI competitors.
• Technical expertise is required to use the full potential of Vonage’s API platform.
• Reported instances of service downtime and call quality issues.
• Inconsistent customer support experiences.

Customer feedback

With a 4.3/5 rating, users on G2 generally appreciate Vonage for its user-friendly interface, seamless integration across devices, and features like video conferencing, messaging, and CRM integrations. The platform’s scalability and 24/7 customer support are also highlighted as strengths, making it a suitable choice for businesses seeking a reliable VoIP solution.

However, some users have reported issues with call quality, including dropped calls and choppy audio, even with stable internet connections. Concerns have also been raised about the customer support experience, with reports of slow response times and difficulties in resolving technical issues.

What do you dislike about Vonage Business Communications?
connectivity issue, sometimes call automatically hung up.
Read the full review

Best for

Medium to large businesses that need a customizable and scalable VoIP solution similar to AVOXI.

OpenPhone

OpenPhone is a modern business phone system designed primarily for startups and small to medium-sized teams, but it’s not a full-scale call center platform. While it lacks the advanced features of enterprise-grade call center platforms (such as AI routing, workforce management, or omnichannel dashboards), OpenPhone is ideal for small teams seeking a simple, scalable, and affordable way to manage customer calls and texts.

Features

• On-demand call recording
• AI text messages
• AI voice agent
• Simultaneous ring

Integrations

All major CRMs.

Pricing

OpenPhone offers four pricing plans, billed annually per user/month

• Starter: $15
• Business: $23
• Scale: $35
• Sona: $49

Free trial

They offer a 7-day free trial.

Support channels

OpenPhone has two main support options:

• AI-powered live chat: Their AI helper is ready to answer your queries.
• Submit your request: You can use a request form to address more specific or technical concerns.

What makes it better than AVOXI?

Unlike AVOXI, OpenPhone offers several advantages that make it a compelling choice for startups and small businesses seeking a modern, user-friendly communication solution:

• Transparent and predictable pricing: OpenPhone offers straightforward pricing plans starting at $15 per user per month (billed annually), with clear feature sets across tiers.
• Rapid feature development and updates: OpenPhone demonstrates a commitment to continuous improvement, regularly rolling out new features and enhancements based on user feedback.

OpenPhone limitations

• Limited call analytics: Compared to larger platforms, the reporting options are somewhat limited.
• No built-in video calling: For video meetings, you’ll need to utilize an external application.

Customer feedback

OpenPhone holds a strong 4.7/5 rating on G2, with users frequently praising its intuitive interface, ease of use, and affordability. Features like call recording, voicemail transcription, and message snippets are especially valued by small teams and startups.
However, users have noted some drawbacks, particularly around customer support responsiveness and occasional call quality issues.

The only real downside I’ve had with OpenPhone is what it takes to actually get to a live support person. Going through the automated chatbot can be helpful, but if you’re technologically savvy and need a hand with something, you’ll need a live person.
Read the full review

Best for

Ideal for startups, freelancers, agencies, and small remote teams.

Nextiva

Nextiva is a company specializing in cloud-based business communications. They offer a unified platform that integrates VoIP, video conferencing, messaging, chat, email, and analytics into one system.

Features

• Dial by name auto attendant
• Real-time dashboards and reporting
• Intelligent and skills-based routing
• Digital supervision and agent screen share

Integrations

All major CRMs and Helpdesks.

Pricing

Nextiva offers two different price plan types: one for small businesses and one for enterprises.

For the small businesses, the prices are as follows:

• Digital: $25
• Core: $36
• Engage: $50
• Power Suite: $75

For enterprises, their prices are:

• Essential: $129
• Professional: $159
• Premium: $199

Free trial

They offer a 7-day free trial.

Support channels

Email and live chat support: It’s available during:

• Monday – Wednesday: from 5 am to 7 pm
• Thursday – Friday: from 5 am to 6 pm
• Weekend: from 9 am to 1 pm

Nextiva Community: Support portal with useful guidelines.

What makes it better than AVOXI?

• All-in-one communication platform: Nextiva offers a fully unified communication platform that combines voice, video, messaging, email, CRM, and automation tools. In contrast, AVOXI is more narrowly focused on global voice solutions and virtual numbers.
• Stronger CRM integration: Nextiva integrates customer experience management tools directly into its platform, including built-in CRM, surveys, and analytics.

Nextiva limitations

• Learning curve for advanced features: Nextiva can be overwhelming for new users, especially those unfamiliar with unified communications.
• Higher cost for small teams: Although rich with features, Nextiva’s pricing may be less competitive for very small businesses or startups compared to other VoIP providers.

Customer feedback

Nextiva has a rating of 4.5/5 on G2. Users frequently praise their call quality and a fantastic range of gestures. However, there are some occasional bumps in support and app glitches. Some users also note that the pricing is somewhat expensive, particularly for small teams.

Very rarely, but I have experienced that the app on my mobile device signed me out of my account when I hadn’t used it for a long period of time. (2 weeks and more).
Read the full review

Best for

Like AVOXI, it’s suitable for small and medium-sized businesses.

Google Voice for Business

Google Voice for Business simplifies the setup process by integrating with existing Google accounts, allowing users to manage calls, texts, and voicemails through a familiar interface. This software extends to Google’s suite of productivity tools, including Gmail, Google Calendar, and Google Meet.

With its infrastructure, this alternative offers reliable service quality, further solidifying its position as a practical and efficient solution for businesses already embedded in Google’s ecosystem.

Features

• Voicemail transcription
• Call forwarding
• Google Workspace integration
• Multi-device access

Integrations

• Google Workspace
• Other Google services

Pricing

Googe Voice for Business offers pricing plans billed annually per user/month:

• Starter: $10
• Standard: $20
• Premier: $30

Free trial

Google Voice for Business offers a 14-day free trial.

Support channels

Support is available via the Google Voice Help Center, which offers articles and user forums. Direct customer support is somewhat limited.

What makes it better than AVOXI?

• Smooth integration with Google Workspace: Google Voice integrates effortlessly with Google Workspace applications like Gmail, Google Calendar, and Google Meet. This tight integration allows users to manage calls, voicemails, and messages directly within the tools they already use daily.
• User-friendly interface and accessibility: Designed with simplicity in mind, Google Voice offers an intuitive interface that is accessible via desktop, web browser, and mobile apps.

Google Voice for Business limitations

• Limited customization options for call routing and management.
• No native support for certain international calling features.
• Dependence on Google’s ecosystem may not suit all businesses.
• Integration limitations with non-Google CRM and productivity tools.
• Absence of dedicated customer support channels for complex issues.

Customer feedback

With a 4.1/5 rating on G2, users appreciate Google Voice for Business for its affordability, ease of use, and easy integration with Google Workspace. The platform’s intuitive interface and simple setup make it accessible for users without extensive technical expertise.

However, users have noted that the platform lacks advanced features such as detailed analytics and call recording, which can be a drawback for larger businesses. Additionally, some users report issues with call quality, including dropped calls and latency. Customer support is also a concern, with limited options for assistance, particularly for users on the free plan.

Customer support is not up to par, the number of features is lacking compared to modern VoIP providers
Read the full review

Best for

Small businesses or startups seeking an integrated VoIP solution, such as AVOXI, within the Google ecosystem.

Grasshopper

Grasshopper is a software that elevates small businesses by enabling them to establish a more professional presence through features such as custom greetings, extensions for different departments or employees, and the ability to send and receive text messages from a business number.

This approach helps small businesses and entrepreneurs present a larger, more unified front to customers, potentially leveling the playing field with bigger competitors. Unlike the top alternatives to Avoxi, Grasshopper differentiates itself by focusing on providing a business phone system that operates entirely over existing mobile and landline infrastructure.

Features

• Custom greetings
• Extensions for departments and employees
• Voicemail to email
• Business texting

Integrations

Limited, focusing primarily on enhancing basic phone operations without complex integrations.

Pricing

Grasshopper offers pricing plans billed annually per user/month:

• True Solo: $18
• Solo Plus: $32
• Small Business: $79

Free trial

They offer a 7-day free alternative trial.

Support channels

Grasshopper provides several support options:

• Help center: A comprehensive knowledge base.
• Email support: To report a vulnerability, email security@goto.com.
• Contact form: If you are facing technical issues, you can submit a form, and their team will get back to you.

What makes it better than AVOXI?

• Simpler setup and use: Unlike AVOXI, Grasshopper is designed for solopreneurs and small teams, offering a smooth experience without the complexity of enterprise-grade systems.
• Tailored for small businesses: While AVOXI targets global call centers, Grasshopper focuses on the essentials that matter most to smaller teams, including virtual numbers, call routing, and voicemail.

Grasshopper limitations

• Limited customization options for call routing and management compared to competitors.
• Absence of international calling capabilities as a standard feature.
• Does not offer video conferencing.

Customer feedback

Grasshopper has a 3.9/5 rating on G2. Users appreciate features like customizable voicemail greetings, call forwarding, and the ability to manage calls and texts through both desktop and mobile apps.

However, several users have reported challenges with Grasshopper’s customer support, citing difficulties in reaching assistance and resolving issues. Technical glitches, poor call quality, and unreliable call forwarding have also been mentioned. The platform’s limited integrations with third-party software are also noted as a big disadvantage.

Poor call quality. Often it takes several attempts to make an outgoing call. The voice mails do not stay on the system for more than 30 days. The name of the caller is visible on the windows app, but it does not get recorded in the call log. While the messaging system could handle pictures it seemed to be limited to that and no other file types.
Read the full review

Best for

Entrepreneurs and small businesses that need a simple, effective phone system without the complexity of traditional VoIP solutions.

CallHippo

CallHippo sets itself as the top AVOXI alternative by providing businesses with tools specifically designed to boost efficiency in sales and customer support operations. With features such as detailed call analytics, automated call recording, and customizable workflows, CallHippo streamlines communication processes, enabling teams to focus on delivering exceptional customer service and enhancing sales outcomes.

By offering a comprehensive solution that includes features similar to AVOXI, supporting both incoming and outgoing communications, CallHippo fosters a more connected and successful business environment, ultimately leading to enhanced customer satisfaction and increased sales prospects.

Features

• Power dialer
• Call recording and analytics
• Automated workflows
• Customizable call routing

Integrations

• Salesforce
• Zoho CRM
• Pipedrive

Pricing

They offer pricing plans billed annually per user/month. For small businesses, they have:

• Starter: $18
• Professional: $30
• Ultimate: $42
• Enterprise: Custom price

For large businesses:

• Bronze: $32
• Silver: $40
• Platinum: $48
• Enterprise: Custom solution

Parallel dialer plan:

• Basic: $25
• Ultimate: $200

Free trial

CallHippo offers a 10-day free trial.

Support channels

CallHippo provides multiple 24/7 support channels to assist users:​

• Chat support: Available for immediate assistance.​
• Email Support: For detailed inquiries and support tickets, email support@callhippo.com.
• FAQ section: A very detailed help center with FAQ questions and answers.

What makes it better than AVOXI?

• Easy to use: CallHippo’s interface is user-friendly and quick to set up, making it perfect for teams that don’t have a dedicated IT person to handle complex systems.
• Features that grow with you: As your business expands, CallHippo offers helpful features such as call analytics, CRM integrations, and support for international numbers to keep pace with your evolving needs.

CallHippo limitations

• Limited customization options for call flows compared to some alternatives, which may impact unique business processes.
• Customer support responsiveness varies, with some users reporting delays in resolving technical issues.
• Although a free app is available, it comes with significant limitations in features and usage, which may not be clear upfront.

Customer feedback

CallHippo has a 4.4/5 rating on G2. Users appreciate CallHippo for a quick setup and features like call tracking, analytics, and CRM integrations. The platform’s affordability and responsive customer support are also highlighted positively.
However, some users have reported issues with call quality, including dropped calls and audio glitches. There are also some concerns about the platform’s pricing transparency, with some users encountering unexpected charges for advanced features.

What do you dislike about CallHippo?
Call drop some of it due to network outrage
Read the full review

Best for

Businesses of all sizes that are looking for free apps similar to AVOXI for sales and customer support processes through advanced call management features.

LinkedPhone

As one of the best AVOXI alternatives for business, LinkedPhone excels in providing a business phone solution that caters specifically to the unique needs of freelancers, entrepreneurs, and small businesses. With this alternative, small businesses can enjoy the benefits of a sophisticated phone system that supports their dynamic needs and promotes a stronger communication strategy.

Features

• Multiple business numbers
• Team collaboration tools
• Business texting
• Voicemail to email

Integrations

Limited with Zapier, focusing on providing a standalone service

Pricing

LinkedPhone offers three pricing plans per month:

• Solopreneur plan: $14.99 for one person
• Entrepreneur plan: $19.99 for up to 3 personal or team devices.
• Enterprise team plan: $29.99 for up to 3 users for the main number.

Free trial

They offer a 7-day free trial for all pricing plans.

Support channels

• FAQ section
• “Get in touch” form on the website

What makes it better than AVOXI?

• Team collaboration tools: They share inboxes for calls and texts, so your team can stay coordinated and respond quickly, which is ideal for small, agile teams.
• Flexible call routing: You can set up custom call routing rules, such as forwarding calls to different team members based on time or availability, ensuring that no call goes unanswered.

LinkedPhone limitations

• Limited advanced features and integrations compared to larger providers.
• Customer support primarily relies on self-service resources, which may not suit all users.
• Lacks global reach in phone number availability, focusing more on the U.S. and Canadian markets.
• The mobile app may experience occasional performance issues, affecting call quality.
• Customization options are minimal, offering less flexibility for businesses with specific needs.

Customer feedback

With only 5 reviews and a 3.5/5 rating on G2, LinkedPhone doesn’t offer a big glimpse into user satisfaction. Judging by the latest 2024 review, the user noted that they liked the customer support but were unhappy with the call forwarding feature.

When it forwards the call out to your personal cell phone it completely loses the call in stead of keeping it with the auto attendant.
There are mutliple bugs when trying to use the software on a cell phone.
Read the full review

Best for

Freelancers, entrepreneurs, and small businesses that need an easy-to-use and affordable business phone solution.

Aircall

Aircall stands out for its commitment to improving business communications. By focusing on analytics and extensive integrations, Aircall allows businesses to make informed decisions based on data. This approach assists organizations in refining their call strategies, enhancing customer service, and driving growth.

Aircall’s scalability ensures that as businesses expand, their communication systems can adapt and grow, supporting more calls and larger teams without compromising quality. Furthermore, this provider caters to modern businesses, offering features that support remote work and team collaboration.

Features

• Advanced call routing
• Real-time analytics
• Click-to-dial
• IVR system

Integrations

• Salesforce
• HubSpot
• Zendesk

Pricing

Aircall offers three pricing plans, billed annually per user/month.

• Essentials Plan: $30
• Professional Plan: $50
• Custom Plan: Pricing available upon request ​

Free trial

Aircall offers a 7-day free trial.

Support channels

• Help center: Browse through a detailed knowledge base filled with helpful articles and guides.
• Support portal: Submit support tickets directly through their dedicated portal.
• Aircall AI assistant: An AI-powered chat tool that provides real-time assistance. Live chat with a human agent is also available for certain accounts via the Support Portal.

What makes it better than AVOXI?

• Intuitive call management features: With features like shared call inboxes, real-time call monitoring, and advanced call tagging, Aircall provides better tools for team collaboration and call tracking compared to AVOXI’s more traditional setup.
• Modern user experience: Aircall’s interface is sleek and user-friendly, designed for quick onboarding and easy daily use. In contrast, AVOXI’s platform can feel dated and complex for new users.

Aircall limitations

• Pricier than other options.
• Limited customization options for call queue management compared to AVOXI.
• Requires higher bandwidth for optimal performance, which might not be suitable for all businesses.
• Some users report delays in receiving customer support responses during peak times.
• Dependency on third-party apps for certain functionalities may introduce additional costs.

Customer feedback

Aircall has a 4.3/5 rating on G2. Users like their intuitive interface, quick setup, and seamless integrations with popular CRM and helpdesk tools like Salesforce, HubSpot, and Zendesk. Additionally, Aircall’s analytics and reporting tools provide valuable insights into call metrics and agent performance.

However, some users have reported issues with call quality and mobile app performance. Furthermore, users have expressed dissatisfaction with customer support responsiveness.

The mobile app performance. While functional, the app occasionally lags or takes longer to load call data compared to the desktop version, which can be frustrating when I’m on the go.
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Best for

Aircall offers a scalable, integration-rich call center solution to support complex business communications.

How to choose the right AVOXI alternative?

Choosing the right AVOXI alternative requires matching your communication needs with the features and pricing each VoIP service offers. Here are the key criteria to consider when selecting a VoIP or call center service:

• Pricing and transparency: Look for clear, predictable pricing that fits your budget.
• Ease of use and setup: A user-friendly platform with straightforward setup reduces onboarding time and lowers the need for technical support. This is especially important for small or growing teams.
• Integration capabilities: Check if the service integrates smoothly with your existing tools like CRMs, helpdesk software, or collaboration apps.
• Feature set: Assess the features you really need, such as call routing, voicemail transcription, analytics, SMS, or international numbers. Avoid paying for complex tools your team won’t use.
• Scalability: Choose a solution that can grow with your business, offering flexible plans and advanced features as your call volume or team size increases.
• Customer support: Reliable support, including live chat, phone, or onboarding assistance, can save time and prevent disruptions when issues occur.

Which way to go?

Depending on your business needs, you can choose from our comprehensive list of alternatives. If you’re looking for a familiar and straightforward solution, Zoom Phone is a great alternative. If you want to incorporate more AI features, CallHippo can be a fantastic call center solution for you. However, if you want a communication solution that balances affordability, user-friendliness, and a rich set of features, MightyCall stands out as a compelling option.

Written by  Kat Barannikova

As a trilingual copywriter with a STEM degree, Kat Barannikova specializes in translating complex technical concepts into engaging narratives.

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