MightyCall vs. Toky

TL;DR

Stay with Toky if you take mostly inbound calls, have a very small team, and don’t mind a bill that changes every month. Toky’s plans start at a similar price to ours, but outbound minutes are pay-as-you-go on every plan, and their entry plan bills you per call transfer, per minute of recording, per minute of call monitoring, and five cents for every number your dialer calls.

Switch to MightyCall if you want to know what you’ll pay. MightyCall includes calling and messaging instead of charging for every outbound minute and text — and gives you more tools for sales and customer service as your team grows.

With MightyCall, you get:

1. Outbound calling included in your monthly price. MightyCall includes unlimited US and Canada calling, subject to its Fair Use Policy. Toky charges outbound calls by the minute. For a business that spends hours on the phone every day, that difference matters
2. Three business numbers from the start. MightyCall includes three local or toll-free numbers on every plan. Toky includes one.
3. AI built into call management. MightyCall Pro includes AI call summaries alongside live monitoring and analytics, giving owners and managers a faster way to understand what is happening across calls.
4. More ways to scale outbound sales. MightyCall adds Preview and Progressive dialers on Power and a 10-line Predictive Dialer on Enterprise. Toky offers a Power Dialer, but not the same range of dialing modes. Toky explicitly says its pricing is not designed for high-volume contact centers.
5. A human on the phone when something breaks. Live phone and chat support on every MightyCall plan, plus free white-glove setup. Toky offers email support only on both paid plans; priority support and a dedicated account manager require an Enterprise quote.

Why Choose MightyCall?

Superior Call Quality: MightyCall delivers exceptional call quality through dedicated, bare-metal servers and an active-active telephony setup. With direct connections to major telephony carriers, our solution ensures every call is clear, stable, and reliable, setting a new standard for call center clarity.

Advanced Dialer Options: MightyCall outperforms Toky in dialer functionality, offering a Preview Dialer and Power Dialer on its Power plan and a 10-line-per-agent Predictive Dialer for high-volume outreach on its Enterprise plan.

• The Preview Dialer allows agents to review call details before connecting, ensuring well-prepared conversations.
• The Power Dialer accelerates campaigns by dialing sequentially and automatically connecting agents to live calls, reducing idle time.
• The 10-line per agent Predictive Dialer uses algorithms to predict agent availability and call answer rates, maximizing efficiency and throughput.

In contrast, Toky’s single Power Dialer comes at $35 per user per month and offers limited capabilities.

Additionally, Toky lacks essential features like Local Presence Dialing and AI Answering Machine Detection, whereas MightyCall includes these features at no additional cost.
MightyCall’s AI model was trained specifically on call-center traffic, so it detects voicemail with over 97% accuracy and in under 3 seconds — one of the highest results in the industry.

Ease of Use: MightyCall is designed with a focus on simplicity, utilizing best UX practices to create a product that’s straightforward and efficient. Your team will face a minimal learning curve and be ready to work immediately. Plus, we offer free white-glove setup and onboarding to ensure a smooth start.

Exceptional Support: Our customers consistently praise MightyCall’s responsive and empathetic support. We’re truly customer-obsessed, treating each client with dedicated care. Any issue is quickly resolved, ensuring your team always has the backup they need to keep operations running smoothly.

Budget-Friendly: With flexible pricing and a transparent fee structure, MightyCall makes powerful call center solutions accessible without hidden costs, letting you get the most from your budget.