Grasshopper vs Dialpad Connect

Feature set: What Grasshopper and Dialpad offer your team

Here’s a look at how Grasshopper vs Dialpad fit into your team’s workflow.

Grasshopper

Grasshopper focuses on core business communications:

• Call management: call forwarding, multi-user routing, extensions, and virtual receptionist
• Voicemail & messaging: voicemail transcription, instant auto-replies, and business texting
• Flexibility: works on mobile and desktop apps without requiring a second phone
• Professional presentation: custom greetings, voice studio, and toll-free or vanity numbers

Grasshopper is easy to set up and manage. The main downside is that the analytics are basic, and there’s no AI support.

Dialpad

Dialpad is an AI-powered communications platform for businesses needing advanced analytics and automation. Key features include:

• AI insights: AI sales coach, call summaries, CSAT monitoring, sentiment analysis, and DialpadGPT
• Contact center tools: auto-attendant, advanced call routing, call recording, call tagging, and call analytics
• Omnichannel support: voice, video, chat, CRM, and productivity integrations
• Collaboration: conference calls, screen sharing, video meetings, and workflow automation

Unlike Grasshopper, Dialpad offers advanced analytics, AI insights, and robust collaboration tools, though its many features can be somewhat complex to manage.

Pricing & plans: Does Grasshopper or Dialpad fit your budget?

When comparing Grasshopper and Dialpad, it’s clear that both offer tiered pricing, but they focus on different business priorities.

Grasshopper keeps its plans simple and affordable, charging per team rather than per user. They include unlimited calls and texts, but fewer collaboration tools. Dialpad adds AI meetings, CRM integrations, multi-office management, and 24/7 support. It offers extra functions for businesses that plan to scale while keeping operations coordinated.

Financially, it only makes sense to pay for the features you need. If a plan offers more than you’ll use, it’s better to stick with one that covers your actual requirements.

Security, service reliability, and compliance: Which provider is safer?

This section looks at the difference between the services in terms of call protection:

Grasshopper

Compared to Dialpad, Grasshopper offers simpler security features and fewer compliance options. It meets GDPR standards, but it’s less comprehensive than Dialpad and lacks HIPAA certification and advanced enterprise controls.

Dialpad

Dialpad provides strong enterprise-level security, with TLS in transit, AES-256 at rest, role-based access, SAML/SCIM SSO, and AI-driven PII redaction. It meets HIPAA, GDPR, SOC2 Type II, and ISO standards.

Admins can manage call recording, data retention, and privacy settings. These controls give businesses more robust compliance and greater control over their data.

Integrations: Which platform supports more app connections?

Let’s explore the difference between Grasshopper and Dialpad and find out which platform works best with the apps your team already uses.

Grasshopper

Unlike Dialpad, Grasshopper lacks direct connections to popular CRMs or team collaboration tools. This makes it less flexible for automating workflows or syncing data across platforms.

Dialpad

Dialpad connects to popular CRMs (HubSpot, Salesforce), collaboration apps (Asana, Slack), and calendar tools (Google Calendar). With open APIs, workflows can be customized, and AI tools provide real-time assistance for customer engagement.

Customer support and satisfaction: Which company cares the most?

Strong support can make or break your experience with a business phone service. Here’s how Dialpad vs Grasshopper compares in terms of responsiveness and available support channels:

Grasshopper

Grasshopper offers 24/7 support through email and an AI virtual agent chat. Assistance is accessible in multiple languages, including English, French, and Spanish.

• Support channels: Email form submission and chat.
• User feedback: Users mention straightforward setup, ease of navigation, and the ability to manage calls on the go. Common complaints focus on glitches in the app, freezes, and a frustrating cancellation process.
• G2 rating: 3.9/5.0 from 150+ reviews.

It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls.
It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app.

Read full review on G2

Dialpad

Compared to Grasshopper, Dialpad provides faster, more comprehensive assistance. Live chat is available 24/7, phone support is included on higher-tier plans, and assistance is offered in English and French.

• Support channels: Phone, live chat, email.
• User feedback: Users highlight Dialpad’s easy setup, flexible device use, and smooth switching between desktop and mobile. Some note occasional glitches or challenges with advanced integrations.
• G2 rating: 4.4/5.0 from 3,900+ reviews.

I like that you can text. I like that you can see the whole call history at your fingertips, much like an email thread would be. I like that you can rename someone in your contact list.
The only feature I would like to see is having an inbox or a section of blocked callers and the voicemails they have left, or a list of the phone numbers you’ve blocked.

Read full review on G2

Does Dialpad or Grasshopper check all the boxes?

Now that we’ve gone through the main details, let’s wrap up the findings in a few points:

Grasshopper is good for

Grasshopper, compared to Dialpad, is a better fit for solopreneurs or small teams that value simplicity and ease. It allows them to manage calls and messages and create a sense of reliability and calm. The focus is on everyday communication without the need for oversight or complex coordination.

Dialpad is good for

In comparison, Dialpad is designed for larger or more complex teams that handle high volumes of interactions and multiple responsibilities at once. It provides a structured environment where communication flows are visible and organized. The emphasis is on coordination, consistency, and maintaining performance under pressure.

Need a reliable solution? Choose MightyCall!

Dialpad and Grasshopper both serve many teams well. However, MightyCall facilitates a more hands-on approach to managing calls and coordinating work. It creates an environment where everyone knows what to focus on and can be sure that each interaction meets high standards.

We’ve put MightyCall next to Grasshopper and Dialpad for a more in-depth look.

Dialers for every task

MightyCall provides auto dialers for specific call needs:

• Predictive dialer: Calls multiple contacts ahead based on agent availability. It maximizes active talk time and reduces idle periods.
• Progressive dialer: Matches call pace to agent readiness, which maintains a steady flow without overwhelming staff.
• Preview dialer: Displays contact details before each call, so agents can approach conversations with context. This works well for complex sales or service interactions.

On top of that, MightyCall can detect answering machines and integrates with the national Do Not Call list, keeping your team compliant and saving time by avoiding voicemails or restricted numbers.

Clear team and call management

The difference between MightyCall and other platforms comes from its structured approach to managing calls and teams:

• Administrator: Full access to all settings, campaigns, integrations, and role assignments.
• Manager: Oversees operations and performance but cannot change admin roles.
• Agent: Access restricted to personal calls or group history to keep focus and security intact.

You no longer need to worry about confusion over responsibilities or who has access to what.

Powerful integrations

MightyCall provides a variety of integrations that work directly with commonly used business tools. Unlike Grasshopper, it connects with CRM systems, email platforms, and other applications, so teams can handle contacts and track communications in one place.

Live call monitoring

Supervisors can support agents without interrupting service:

• Call listening: Observe calls quietly to identify coaching opportunities.
• Call whispering: Speak privately to agents to provide subtle guidance.
• Call barging: Join calls to provide direct help when necessary.
• Call interception: Take over calls in urgent situations.
• Call recording: Capture calls for review, training, and quality assurance.

These live monitoring features are rare in the industry, and their integration into the platform provides teams with a clear advantage.

Plans that fit your budget

Unlike service providers that reserve key features for expensive tiers, MightyCall includes full functionality at every plan level:

• Core ($20/user/month): Comes with advanced telephony features, user extensions, and role settings.
• Pro ($30/user/month): Brings in call monitoring, detailed reporting, and supervisor tools.
• Power ($40/user/month): Adds preview and progressive dialers, answering machine detection, and DNC list support.
• Enterprise (Custom pricing): Includes predictive dialer, SIP trunking, and custom integrations for high-volume teams.

There are no hidden fees, call volume commitments, or confusing upgrades.

See MightyCall in action –
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Happy customers

Businesses trust MightyCall for its clear and practical approach to managing calls and tasks. Teams report that the interface and tools create an organized workflow. Many notice more consistent performance and a smoother experience with calls and responsibilities.

With strong user satisfaction and steady positive feedback, MightyCall proves its reliability as a business phone system that meets real-world needs.

Verified User in Construction Small-Business (50 or fewer emp.)

08/22/2024 "We have really enjoyed the ability to give each individual their own extension, the call recording/transcription feature and the ability for managers to go back to listen whenever they want/need to do so for quality control purposes or for training new employees how to handle certain calls. Another HUGE plus is that their customer service team is AWESOME- they respond super quickly and are always extremely helpful!" Read full review on G2