eVoice vs MightyCall

What is eVoice?

eVoice, owned by J2 Global and headquartered in Menlo Park, CA, offers virtual phone numbers for personal and business use. Since its launch in 2000 and re-launch in 2010, it has provided toll-free and local numbers in the USA and Canada. With features like call routing, voicemail-to-email, and mobile apps, eVoice makes it easy to stay connected from anywhere. Customer support is available Monday to Friday, from 8 am to 8 pm ET.

Key differences between eVoice and MightyCall

Let’s compare MightyCall and eVoice in detail and see which one comes out on top in various categories.

Call center features

If you’re running a call center or managing a team, MightyCall is a VoIP phone service that gives you the tools to stay in control. You get advanced call routing, call queues to handle higher volumes, live monitoring, and even auto-dialers to help your team move faster.

Compared to MightyCall, eVoice is a lot simpler. It’s great if you just need a second number or a basic VoIP setup for a small team. It doesn’t offer more advanced call center tools, such as monitoring or detailed reporting. So, it’s probably not the best fit if you’re scaling up or managing multiple agents.

AI-powered tools

This is where the difference between eVoice and MightyCall is very stark. MightyCall has built-in AI features like automatic call summary and transcript, which saves a ton of time, especially if you’re handling a lot of customer conversations. You don’t have to take notes or remember everything because the system does it for you.
eVoice doesn’t have these AI tools, so if you want that kind of automation and time-saving help, MightyCall is the stronger pick here.

Add-on flexibility

Unlike MightyCall, eVoice gives you more flexibility to pick and choose the specific features you want as add-ons instead of locking everything into bundled plans. This is helpful if you only need a few call flow management tools and don’t want to pay for extras you won’t use.

You don’t have that kind of control with MightyCall if you’re after a more à la carte setup. The service offers three tiered plans – Core, Pro, and Power—as well as a custom option for larger teams. So, you do have some choices, but they’re not as granular. For most users, it’s more of a package deal.

Customizable user roles

Unlike eVoice, MightyCall gives you control when it comes to setting up and managing user roles. You can assign different permissions to different team members, like limiting access to certain features or giving supervisors more visibility. Everyone only sees what they need.

eVoice doesn’t offer this kind of customization. It’s more of a one-size-fits-all approach, which can be limiting if you want more control over who can do what.

Integrations

This is the last thing we’re comparing between MightyCall vs eVoice. MightyCall connects with popular tools like HubSpot, Salesforce, and other CRMs, plus it offers API access if you want to build custom integrations. With these tools, it should be easier to keep your call data in sync with the rest of your workflow.

eVoice doesn’t offer any third-party integrations. If your team relies on external tools to manage customer relationships or track performance, you’ll likely hit a wall.

Similarities between MightyCall and eVoice

Now that we’ve explored the eVoice vs MightyCall, let’s take a look at what makes them similar.

Virtual phone numbers

Both services allow you to get a dedicated business phone number, so you can keep your personal one separate. You’ll have a virtual number for managing calls professionally without needing a separate physical line.

Basic call handling

Both provide basic call handling features that help you manage your business interactions. These features include call forwarding, call routing, and voicemail. This means you can send calls to different numbers, direct them to the right person or department, and make sure you never miss an important message. Just know that eVoice’s basic package is a bit more limited.

Voicemail management

In both cases, there aren’t many differences between voicemail management, including voicemail-to-text features. When you miss a call, you’ll get a transcription of the voicemail sent directly to you, so there’s no need to listen to the entire message. MightyCall provides this feature as part of its core offering, and eVoice includes it as an add-on.

Mobile and desktop access

You can manage your calls from your phone or computer. With their mobile apps, you can make and receive calls, listen to voicemails, and handle messages while you’re on the go. On your computer, both business phone systems offer dashboards where you can check call logs and adjust settings.

Comparing MightyCall and eVoice: pricing & plans

Here are the differences between how these two services price their plans.

eVoice pricing

*30-day money-back guarantee

Note: Prices are current as of the article’s publication time.

For extra features like call recording, unlimited texting, a live receptionist, voicemail transcriptions, and a professional greeting, reach out to their team. They’ll help you set up a custom pricing plan.

MightyCall pricing

Note: Prices are current as of the article’s publication time.

eVoice and MightyCall both offer useful tools for business calls, but MightyCall provides more for the price. With all plans, you get unlimited calls and texts, plus extra features like call monitoring and analytics. eVoice starts at a lower price, but you’ll need to pay extra for additional users and key features.

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eVoice or MightyCall: Which service is safer?

Both protect your data with encryption and secure cloud storage. eVoice also has a secure web portal and call screening to help guard against fraud. MightyCall, compared to eVoice, takes it a step further with additional fraud protection and real-time call monitoring. It also meets the strict privacy needs of healthcare professionals by being HIPAA compliant.

Although eVoice is safe, MightyCall’s additional features make it a better choice for businesses that require more security.

Differences in user support and satisfaction between eVoice and MightyCall

eVoice provides assistance through email and phone, but users report some problems. The support team is hard to reach, and when issues come up, especially around billing or technical glitches, responses can be vague or delayed.

G2 Rating: 2.3/5

• What they love: access to hard-to-get phone numbers like 917 NYC, reduced costs on wiring, and long-distance calls.
• What they don’t love: poor customer support, with accounts suspended without explanation, and an outdated interface that feels stuck in the past.

I cannot implore you strongly enough to not use this service for anything text messaging related. They, without notice, suspended our account, have given us zero explanation, and will not provide any path towards more information or porting the number. I guess joke is on us given how bad the reviews of this product already are.
Read the full review on G2

Compared to eVoice, MightyCall takes a more modern, hands-on approach. Users can reach support via live chat, email, or the knowledge base, and most reviews highlight how fast and friendly the responses are, especially during setup or when learning new features. Many also appreciate how clearly the team explains things.

G2 Rating: 4.5/5

• What they love: helpful call tracking and analytics, fast issue resolution, and simple extension dialing across multiple locations.
• What they don’t love: transferring or adding calls can be tricky, and there are occasional reliability issues for some users.

Rachel N. Online Marketing Manager Individual & Family Services (50 or fewer emp.)

12/27/2024 "The user interface is excellent - not just for those with technical skills but also for those who typically need a fair amount of help with technology. Very easy to navigate, very easy to set up call flows and setting. The intuitive interface is the best. The support team has been on top of it, I've actually spoken with the same person multiple times instead of being bounced to a new person with every interaction (like other experiences). I am so much more pleased with MightyCall than the last two service providers we've tried." Read full review on G2

Which one is right for your business?

In the end, both MightyCall and eVoice have their strengths. eVoice is a good pick if you want something basic and budget-friendly. MightyCall, on the other hand, gives you more features and room to grow, especially if you’ve got a small team or more complex needs.

eVoice

eVoice is a great fit for:

• Solo entrepreneurs and small businesses: If you’re just starting out, eVoice offers a range of phone numbers (like local area codes) to help create a professional image.
• Businesses looking to save: eVoice is a cost-effective solution that replaces traditional phone lines at a lower price, though it lacks many advanced features.

MightyCall

MightyCall is a great fit for:

• Small businesses with multiple locations: If you have a team spread across different places, MightyCall makes communication simple with the extension dialing feature.
• Businesses that need detailed call insights: MightyCall’s call tracking and analytics help you improve customer service and monitor how your team manages calls.
• Teams without dedicated IT support: The service is user-friendly, and with quick support, you can handle everything without needing a tech expert.