Dialpad vs Google Voice

Feature set: What provider makes the most sense for your team?

Both Dialpad and Google Voice offer useful options, but the balance between simplicity and depth matters.

Dialpad

Dialpad offers a wide range of AI-powered features that focus on analytics and efficiency. Its key functions include:

• Call summaries and real-time insights for performance tracking
• Sentiment analysis and AI coaching to improve communication quality
• Advanced call routing and automated transcription
• Omnichannel support across voice, video, and chat
• Collaboration tools such as conference calls, screen sharing, and workflow automation

Its strengths are clear: detailed analytics, AI-driven insights, and powerful automation help teams optimize workflows and track performance. Its main limitation is complexity; managing all these features can be overwhelming.

Google Voice

Unlike Dialpad, Google Voice focuses on simplicity and essential communication. Its main features include:

• Calling, texting, and voicemail with transcription
• Call forwarding and number management
• Integration with Gmail, Calendar, and Google Meet
• Easy setup and intuitive interface

Google Voice is a reliable and user-friendly platform with a straightforward setup process. Its limitations include restricted analytics, limited insight capabilities, and fewer advanced collaboration features.

Pricing & plans: Does Dialpad or Google Voice fit your budget and goals?

Both VoIP providers offer tiered plans, but their plans differ in both cost and the tools they include. Dialpad tends to focus on advanced tools and integrations, and Google Voice prioritizes straightforward communication at lower cost.

Prices below are for monthly plans (though annual subscriptions lower the cost):

The main difference between the two is that Google Voice is cheaper and simpler for basic use. However, Dialpad offers stronger tools and support for businesses that require growth and complex integrations.

Security, service reliability, and compliance: Which provider is safer?

Security, uptime, and compliance together show how much confidence a service can give its users. Here’s what you should know:

Dialpad

Unlike Google Voice, Dialpad secures data with TLS in transit and AES-256 at rest on Google Cloud. It supports role-based access, SAML/SCIM SSO, and AI-driven PII redaction.

Dialpad is HIPAA, GDPR, SOC2 Type II, and ISO compliant. Admins control call recording, data retention, and privacy settings, which provide full transparency and enterprise-level compliance.

Google Voice

Google Voice, compared to Dialpad, offers fewer enterprise controls but benefits from Google’s robust security infrastructure and STIR/SHAKEN to prevent call spoofing. With proper Google Workspace configuration, it can meet HIPAA standards and supports CCPA compliance.

Integrations: Which platform gives you more options?

Now, let’s see the difference between Google Voice and Dialpad by looking at the integrations each service supports.

Dialpad

Compared to Google Voice, Dialpad offers more integrations with CRMs (Salesforce, Zendesk), productivity tools (Google Workspace, Zapier), plus calendar apps. Open APIs let you build custom workflows, and AI tools connect with engagement platforms for real-time support.

Google Voice

Google Voice works within Google Workspace and connects to over 5,000 apps like Tableau, Figma, and Canva. It’s simpler than Dialpad but helps teams streamline workflows within the Google ecosystem.

Customer support and satisfaction: Which company cares the most?

Google Voice vs Dialpad also comes down to how each handles customer support and overall satisfaction.

Dialpad

Dialpad offers a well-rounded support system and a user experience that most teams find reliable.

• Support channels: 24/7 live chat for all users; phone support on higher-tier plans; available in English and French.
• User feedback: Users praise fast, helpful assistance, smooth cross-device experience, and AI-powered tools. Complaints include minor admin learning curve, occasional call issues, and small extra charges.
• G2 rating: 4.4/5.0 from 3,900+ reviews.

Number of Features: Dialpad packs a robust set of tools—voice, video, messaging, AI transcription, analytics, integrations, IVR—all under one roof.

Dialpad’s customer service is top tier, I almost never sit on hold. They treat you like family, ask you right away what you need and my issue or question gets resolved straight away.

Read full review on G2

Google Voice

Google Voice delivers support primarily through self-service resources and standard business-hour assistance.

• Support channels: Help Center and community forums; English only; standard business hours.
• User feedback: Users appreciate having a business phone number to protect personal phones, but many note slow or limited support when problems arise.
• G2 rating: 4.1/5.0 from 150+ reviews.

Simple, easy to use, convenient to have an online phone number. I really like being able to respond to texts via a desktop computer, I can type way faster than I can text! We used it for our business, every day, for many years it did the trick for us.

Read full review on G2

Does Google Voice or Dialpad check all the boxes?

We’ve explored the difference between the two platforms, and now it’s time to bring everything together in a clear summary.

Dialpad is well-suited for

Dialpad is most effective for larger, more complex teams that manage high volumes of calls or customer interactions. It supports coordination across departments, helps monitor performance, and allows teams to respond efficiently in dynamic or fast-paced environments.

Google Voice is well-suited for

Compared to Dialpad, Google Voice is better suited for freelancers or small teams already using Google Workspace. It gives users a clear and reliable way to handle calls and messages while maintaining simple and organized daily communication.

Why MightyCall Works for Your Team

Google Voice and Dialpad are well-known VoIP options for teams everywhere, and this comparison showed why. MightyCall, however, offers a better approach to managing calls. From day one, users notice how the system organizes communication and keeps every interaction efficient and professional.

We’ve taken a close look at how MightyCall compares with Dialpad and Google Voice, so you can see the differences for yourself.

Flexible dialers for every situation

MightyCall provides dialer options to handle a variety of call scenarios:

• Preview dialer: Agents can review contact details before calling, which improves preparation for complex conversations.
• Progressive dialer: Calls are paced to match agent availability and reduce missed connections.
• Predictive dialer: Maximizes agent productivity in high-volume calling by predicting availability and skipping busy signals or unanswered calls. With MightyCall supervisors can manually control how many calls go out per agent (from 1 to 10), adjusting the speed of each campaign based on the quality of the contact list.

MightyCall’s dialers also include features to support agents during calls. Answering machine detection alerts them when a call reaches voicemail, while local presence displays a familiar local number to encourage pick-ups. Also, voicemail drop allows pre-recorded messages to be left with a single click, which saves time on repetitive calls.

Clear roles and permissions

Three custom roles allow control over access and functionality:

• Administrators: Full control over numbers, campaigns, users, and call flows.
• Managers: Access most functions except role management.
• Agents: Limited to calls they handle or their group history, which keeps focus and security intact.

Live call monitoring

Supervisors have multiple options to manage and coach in real-time:

• Call listening: Supervisors observe calls silently to provide feedback later.
• Call whispering: Managers coach agents during calls without the customer hearing.
• Call barging: Supervisors join live calls to assist directly if needed.
• Call intercept: Managers take over calls completely when necessary.
• Call recording: All calls can be recorded for performance review or training purposes.

Comprehensive and dependable

MightyCall goes beyond a standard phone system to provide a communication platform teams can truly rely on:

• High-level security: MightyCall provides HIPAA compliance and protects sensitive information for healthcare, legal, and other security-conscious industries.
• Reliable call quality: Calls run through dedicated servers with direct carrier connections, keeping conversations clear and consistent.
• User-friendly interface: The platform is intuitive and allows teams to manage calls, monitor activity, and coordinate workflows efficiently. Even users less familiar with technology can start quickly.
• Accessible support: Support is available via live chat, email, phone, or ticket submission. Teams receive prompt assistance whenever they face an issue.

Affordable prices

MightyCall offers clear, straightforward plans so teams can get the tools they need without overspending:

• The Core plan ($20/user/month) covers the basics: unlimited calls and messages, three business numbers, essential telephony features, and integration support.
• The Pro plan ($30/user/month) adds supervisor tools, such as live call monitoring, reporting, and analytics.
• The Power plan ($40/user/month) includes dialers, answering machine detection, and a dedicated account manager.
• Larger teams can choose a custom Enterprise plan with a predictive dialer and volume-based discounts.

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Happy customers

Teams trust MightyCall to maintain smooth operations, with support available whenever it’s needed. Users feel confident that every interaction is managed professionally and that the system keeps work organized and straightforward.