CallHippo vs MightyCall

Throughout our comparison review, we will closely examine these features to determine which service is a better fit for your business endeavors.

What is CallHippo?

CallHippo is a cloud-based call center solution for businesses. Founded in 2016, the company is headquartered in India and has rapidly expanded its global reach. With their set of features, the provider can be a good choice for startups and small businesses.

What is MightyCall?

MightyCall is a cloud-based VoIP phone system tailored for medium-sized businesses. Established in 2013, the company is remote-first with a head office in San Francisco, California. With a focus on elegant solutions and reliability, MightyCall allows businesses to manage communications without the need for additional hardware or IT expertise.

Key differences between CallHippo and MightyCall

Both CallHippo and MightyCall are great call center software solutions, but let’s compare them in key areas that matter most to businesses. These differences can help you pinpoint and identify the solution that better aligns with your communication needs.

High-availability seamless redundancy

MightyCall went through a significant update. Currently, the service operates on a high-availability, seamless redundancy infrastructure, ensuring uninterrupted call service. This means that it runs on multiple servers simultaneously, while most providers rely on virtual machines.
CallHippo doesn’t have this kind of infrastructure.

Dialers

MightyCall offers various types of auto dialers, including predictive, progressive, and preview. These are good for outbound sales teams and call centers with aggressive outreach goals.

• 6-Line Predictive Dialer: MightyCall’s predictive dialer uses smart algorithms to dial up to six numbers at once for each agent, based on their availability and the likelihood of a call being answered. This means less waiting around and more time spent actually talking to people.
• Progressive Dialer: When an agent becomes available, the system automatically dials the next number in line. It’s a simple way to keep things moving without sacrificing call quality or putting pressure on your team.
• Preview Dialer: With the preview dialer, agents can see who they’re about to call and get a quick look at their details. It’s perfect for making conversations feel more personal and better prepared.
• Answering Machine Detection: Nobody wants to waste time on voicemails. MightyCall’s built-in detection filters out answering machines so your agents only connect with real people, saving time and boosting efficiency.

MightyCall’s dialers are designed to keep your team focused, your calls flowing, and your campaigns running smoothly—no stress, just smart tools that work.

CallHippo offers multiple dialer modes, including power and progressive dialers, but not a predictive one. These are especially useful and important for businesses that process a high volume of calls.

Analytics and reports

MightyCall has detailed, built-in analytics dashboards. Without third-party tools, users can access call summaries, performance metrics, and real-time activity logs. The clean layout makes insights easy to digest and apply.

CallHippo offers basic reporting features with some customization options, but many advanced metrics require upgrading to higher-tier plans or integrating with external tools.

Call Monitoring

MightyCall offers call monitoring tools, including call whispering, listening, and barging. These tools allow supervisors to guide call center agents in real-time without disrupting conversations. This feature is ideal for training, quality assurance, and support teams looking to improve customer interactions.

CallHippo also offers call monitoring. However, it does not provide call whispering or call barging options. Compared to MightyCall, users often report a more technical setup process and a less intuitive interface.

Customer Support

MightyCall is widely recognized and appreciated for their customer support, earning them numerous awards. That includes the Digital Innovator by the US Chamber of Commerce and the G2 Best Software Awards. You can reach out to them via live chat, email, and phone, even on lower-tier plans. The response time is quick, and agents are knowledgeable, making MightyCall a valuable asset for teams that need consistent assistance.

CallHippo offers excellent support through live chat and email. However, the priority support is locked behind premium plans.

MightyCall and CallHippo similarities

We examined the differences between these cloud call centers. Now, let’s compare CallHippo and MightyCall’s common features. Below are some key similarities that make both platforms solid options for business communication.

Voicemail transcription

MightyCall’s voicemail transcription feature allows users to read messages instead of listening to them. This is especially useful for teams that work on the go or in noisy environments. The transcription accuracy is generally reliable, though complex accents may occasionally impact clarity.

CallHippo offers AI voicemail transcription, but it’s only available on Silver and Platinum plans. The quality of the transcription can vary slightly depending on the clarity of the voice. Additionally, AI transcriptions are not always 100% accurate.

International numbers

MightyCall offers international phone numbers that can help businesses establish a local presence in multiple regions. The setup is quick and easy.

CallHippo also offers virtual international phone numbers that can be purchased through the dashboard.

Auto-Attendant / IVR

MightyCall includes a customizable auto-attendant/IVR feature on all plans. It supports multiple layers, making it ideal for small to mid-sized organizations aiming for a professional image.

CallHippo also provides a built-in IVR system, included in most pricing tiers. It lets companies route calls to specific departments or agents. Some users may find customization slightly more technical, but functionality remains strong.

Comparing MightyCall and CallHippo pricing & plans

Choosing the call center platform often comes down to pricing. In the tables below, we provide all the necessary information about the current pricing and plans for CallHippo vs MightyCall, making it easier for you to compare and decide.

CallHippo pricing

Note: Prices are current as of the article’s publication time.

MightyCall pricing

Note: Prices are current as of the article’s publication time.

While both MightyCall and CallHippo offer great options, MightyCall stands out as more affordable, which can lead to significant savings. Unlike MightyCall, CallHippo’s entry-level plan doesn’t include essential features like call recording. Therefore, MightyCall seems to be a more cost-effective option for small to medium-sized businesses.

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CallHippo or MightyCall: Which service is safer?

Both providers prioritize customer data protection by implementing industry-standard security measures. CallHippo offers basic security protocols, including two-factor authentication and data encryption. However, MightyCall, compared to CallHippo, takes it a step further with end-to-end encryption, secure data centers, role-based access control, and HIPAA compliance, ensuring an additional layer of protection.

Difference between CallHippo and MightyCall user support and satisfaction

Now let’s compare MightyCall vs CallHippo in terms of support channels and user satisfaction.

Support channels

CallHippo offers support through email, live chat, and a knowledge base. Users have reported delays in response times and challenges in reaching support promptly, especially during critical issues.

MightyCall provides support via live chat, phone, and email. Users consistently praise the support team for its speed and effectiveness, often noting a personalized approach and prompt resolution of issues. ​

G2 ratings and user feedback

On G2, CallHippo holds a 4.4/5 rating. Users appreciate their CRM integrations and user-friendly interface. However, common complaints include inconsistent call quality and limited responsiveness to support requests.

Support is pretty bad unfortuately and sometimes not answered at all. There seems to be a missalignment of info internally. Read the full review.

MightyCall boasts a 4.5/5 rating on G2. Users highlight their intuitive interface and reliable customer support. While some mention minor issues with call flow settings, the overall feedback is quite positive. A major advantage is their responsive support team.​

Verified User in Accounting Small-Business (50 or fewer emp.)

05/23/2024 "I never have any connection issues. Anytime I have a qustion I get a fast respone from a support agent. As an admin I like that I can see the break down of calls from each agent. I also like how I can customize basically everything. We have two support staff in office and others at different locations. Mighty calls allows us to all be able connect not only with our clients, but with each other." Read full review on G2

Which one is right for your business?

Choosing between two quality call centers depends on your team size, budget, and specific communication needs. We examined the differences between these two platforms and determined that they offer a solid range of features. However, each serves different business scenarios. Here’s a quick breakdown to help you decide.

CallHippo is best for

Businesses with international client bases

With support for global numbers and international calling features, CallHippo is ideal for companies expanding into multiple regions, such as e-commerce brands serving multiple countries.

Teams that are already familiar with VoIP systems

CallHippo’s interface and tools are best suited for users with prior VoIP experience who do not require frequent support.

MightyCall is best for

Mid-sized teams looking for budget-friendly solutions

MightyCall’s pricing makes it ideal for growing teams that need multiple users without overspending. For example, a startup can obtain full access to incredible features at a fraction of the cost of other platforms.

Businesses that need strong security and compliance

If your business handles sensitive client data (e.g., legal firms or healthcare providers), MightyCall’s end-to-end encryption and HIPAA compliance make it a safer pick.

Companies that value responsive customer support

MightyCall is a great choice for teams that lack in-house IT resources. Their fast and reliable support ensures issues are resolved with minimal disruption.