MightyCall-Zapier Integration

What is Zapier?

Zapier is an automation platform that connects thousands of business applications and uses incoming data to launch workflows across other tools. Each automated workflow, known as a Zap, links one app’s event (a Trigger) to another app’s task (an Action).

With support for more than 8,000 apps, including CRMs, spreadsheets, messaging platforms, and productivity apps, Zapier removes repetitive steps from daily processes.

How MightyCall works with Zapier

MightyCall’s integration with Zapier allows call activity, contact information, and the agent responsible for each interaction to flow automatically into the apps teams use for sales, support, and reporting. These automated workflows help call center teams manage leads and existing customers more easily, maintain accurate records, and eliminate the need for manual updates in CRM systems, project management and sales platforms.

MightyCall can connect to Zapier in two ways:

1. The first uses the built-in MightyCall app inside Zapier, which offers a standard call trigger that can be set to fire at the beginning or end of a call and can be limited to incoming or outgoing calls. It also provides two essential actions: Find call data and Find or create contact. For example, a team can set up a workflow that checks whether the caller already exists in the MightyCall Contact Book before creating a new entry.
2. The second option relies on custom setups created through Zapier webhooks. This approach gives access to more detailed call events and allows automations to run at very specific moments in the call lifecycle. For example, a workflow can launch the moment an incoming call begins ringing, when an outbound call is answered, or when a call is completed. This level of granularity makes it possible to build precise automations, such as sending a Slack notification the moment a high-priority call connects or creating a CRM task when a call ends.

Call details that can be passed

When a trigger activates, it can pass call details that help build more accurate automations. The built-in MightyCall Zapier app passes core information, such as including the caller’s number, the recipient’s number, and the time of the event. Custom webhook setups can provide a fuller set of details, including the employee extension involved in the call and a unique identifier that allows connected apps to reference the correct record.

For calls that are part of an outbound dialer campaign, you can also retrieve system disposition and agent disposition data. This gives your automations additional context about how each call was handled and lets connected apps react based on the final outcome of the call.

Supported app categories

Through Zapier, MightyCall can integrate with:

• Leading CRMs: HubSpot, Salesforce, Zoho CRM, Pipedrive, Freshworks CRM, Bigin, SugarCRM
• Productivity tools: Google Sheets, Google Docs, Google Drive, Google Forms, Google Calendar, Gmail, Notion, Airtable, Typeform
• Communication platforms: Slack, Microsoft Outlook, Mailchimp, LiveChat, Zendesk, MS Teams
• AI and automation tools: ChatGPT (OpenAI), AI by Zapier, Formatter, Filter, Paths, Delay
• Payment tools: Stripe, PayPal, QuickBooks
• Zapier-native tools: Webhooks, Human in the Loop
• Zapier products: Chatbots, Interfaces, Tables, Lead Router, Agents

And thousands more.

Popular automation scenarios

Zapier supports a wide range of automated workflows for sales, support, and reporting. MightyCall call events can be used to create, update, or enrich data across numerous tools that teams already rely on.

Contact syncing

• Syncing new CRM contacts from HubSpot, Zoho CRM, Pipedrive, or Podio into MightyCall so calls are instantly tied to recognizable profiles.
• Creating new MightyCall contacts when updated entries appear in a CRM module, allowing both systems to remain aligned as records evolve.

Call logging and record keeping

• Adding every new incoming call to Google Sheets as a new spreadsheet row to build a real-time call log or analytics dashboard.
• Saving call details directly into Salesforce or HubSpot as structured records, giving teams a complete overview of each interaction.

Engagement and activity tracking

• Creating new engagements in HubSpot from incoming MightyCall calls and linking them to the right contact for better sales pipeline visibility.
• Adding call information as tasks, notes, or activities in CRMs to support detailed communication histories.

Task and follow-up automation

• Automatically generating tasks in Zoho CRM or Freshworks CRM when new calls come in, improving follow-up speed and consistency.
• Creating Podio items from new MightyCall calls so teams working in custom workspace setups never miss a new interaction.

Real-time notifications and team updates

• Sending alerts to Slack or internal communication tools when calls reach important milestones, such as connection or completion.
• Alerting teams to missed or high-value calls and prompting quick follow-ups.

Workflow triggers based on call stages

• Launching specific automations when a call begins ringing, connects, or ends, enabling precise routing, escalation, or handoff processes.

How to Connect MightyCall to Zapier

Based on the two connection options described earlier, there are two methods for enabling automation: using MightyCall’s built-in Zapier app or creating a custom webhook:

1. Connecting through the MightyCall app in Zapier

This is the simplest option and works for most automations.

1. Log in to Zapier and open “My apps”.
2. Select “Add connection”.
3. Search for “MightyCall”.
4. Enter MightyCall account credentials.
5. Create a new Zap and choose MightyCall as the Trigger or Action app.
6. Configure the workflow using the available triggers and actions.
7. Test the Zap to confirm that it works as expected.

Zapier AI Copilot

Another AI-powered tool you should try is Zapier AI Copilot. It lets you create automations for MightyCall just by describing what you want in plain language—no manual setup, no searching for fields, and no technical steps. Copilot builds the workflow for you, selects the right MightyCall trigger, pulls sample call data automatically, and maps everything into the connected app.

How It Works

1. Describe your workflow: In Zapier, open Copilot and type what you want to automate (e.g., “Send a Slack message when a new call comes in”).
2. Copilot builds the Zap: It chooses the MightyCall trigger, configures the connected app step, and fetches sample data.
3. Review the message or record: Copilot formats outputs (like Slack alerts) with caller details, call time, direction, and more.
4. Run the test: Copilot sends a test event so you can preview the final result.
5. Publish and go live: Your automation starts working immediately, no coding or manual setup needed.

2. Connecting via MightyCall webhooks

This option supports advanced custom workflows.

1. Create a new Zap in Zapier.
2. Choose Webhooks by Zapier → Catch Raw Hook.
3. Copy the generated webhook URL.
4. Open the MightyCall admin panel → Integrations → API → Webhooks.
5. Paste the URL and save changes.
6. Return to Zapier, pull sample data, and complete the Action setup.
7. Test the Zap and publish it.

Benefits of the MightyCall–Zapier Integration

Automated lead & contact management

Call information, caller identity, and engagement details flow directly into CRMs, ensuring consistent records without manual entry.

Better team visibility

Sales and support teams receive immediate updates about new calls, missed calls, or follow-up actions in the tools they already use.

Flexible workflows for SMB teams

The integration supports simple tasks like adding a row to Google Sheets, or complex multi-step workflows across multiple apps.

Operational time savings

Routine tasks such as copying call data, creating CRM activities, or syncing contacts are handled automatically, freeing teams to focus on customer conversations.

A scalable automation layer

As business needs evolve, teams can expand their automations without changing platforms or workflows.