Call Center Software for Finance

Features favored by hundreds of financial sector professionals

Live call monitoring

Supervise calls by using one of the four methods: call listening, whispering, barging, or intercepting

Call routing

Choose one of 9 routing options including call to group and call to queue to ensure every call gets answered

Call recording

Get access to previous communication and oversee your team’s performance

Call center reports

Keep track of all communication interactions in one place and make informed decisions based on the reports

Auto dialer

Increase call outreach and save agents time by uploading your contact lists and setting up an automated dialer

Voice menus

Create a multi-level IVR so your callers can choose the language at the first tier and reach the right people and departments at the second

Voicemail transcription

Don’t miss a business opportunity even when you’re busy or working–send calls to voicemail and look at the transcription later

SMS & MMS

If your customers prefer texting, use your business number to send reminders and confirmations with related files attached

Call notes

Keep your team well-informed and support a cohesive approach to customer inquiries by leaving internal notes

Voicemail drop

Reach customers effortlessly by dropping pre-recorded voicemail messages straight into their inboxes

AI Answering machine detection

Automatically detect if a call is answered by a live person, answering machine, or voicemail

View all Mighty Features

Play video

Black Creek Management - call center for a financial organization

“With the use of MightyCall, from the dialer they helped me create to the minutes they’ve been able to give me, I’ve been able to get my bill down to around $2,800 a month. From $32,000 to $2,800 dollars a month.”

Jason Elsen, owner of Black Creek Management

Prev Next

01 01

Prev Next

01 01

Explore all customer stories

Reliable service to keep your
customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

MightyCall user ratings:

4.5 /5

on G2

4.0 /5

on Trustpilot

8.0 /10

on TrustRadius

4.0 /5

on Capterra

Why your financial organization should choose call center software by MightyCall

Automate your customer outreach process using auto dialer

There’s no need to spend time manually dialing long contact lists, just let MightyCall’s auto dialer do it for you. Upload your list of prospects and customize the auto dialer settings to boost your outbound campaigns with unmatched efficiency. This single tool helps reduce downtime, leading to a broader reach and higher success rates. It also allows for a personalized approach during conversations, thanks to its preview mode.

MightyCall’s Auto Dialer

Tailor call routing options to your business needs

>With advanced call routing features like voice menu, call to group and call queue it’s easier to address client issues, provide assistance with banking services, process requests, and manage account-related inquiries. With MightyCall, you can direct incoming calls to the right place and assign a specific agent or group of agents to each scenario.

MightyCall’s Call Routing

Send timely follow-ups and confirmations

Was your customer’s payment declined and you need to inform them? Use your business number to send messages or MMS, ensuring a professional and secure way of communication. This approach not only maintains the formality and credibility of your financial services but also offers a direct and convenient method to address sensitive issues like payment declines.

call center software for financial organizations

Agent Workspace

Improve campaigns with advanced analytics

MightyCall’s tools for analytics and reporting help you to track the effectiveness of your outreach campaigns, enabling data-driven adjustments for maximized conversion rates. With these capabilities, your team can adapt to market changes and client preferences, maintaining a competitive edge in client acquisition and retention.

MightyCall's reports

MightyCall’s Reports

Serve different language speakers

Enhance your company’s multi-lingual appeal using MightyCall’s multi-level IVR that can help you create an advanced call flow that caters to a diverse client base: ‘press 1 for English and 2 for Español’, then directing to the right worker or next level of voice menu in the selected language.

MightyCall Call Center Multi-level IVR

Integrate our virtual phone system
with your favorite apps

Explore all integrations

Got questions?

Our customer care team is standing
by and ready to help you!

+1 (888) 256-8312 ext.2

support@mightycall.com

Open chat

Submit a ticket

FAQ

How does MightyCall ensure data security and privacy for confidential information?

We adhere to industry-standard protocols to ensure that all your communications and customer information remain secure and confidential. All connections – both external and internal – are secured using SSL Certificates which provide 256-bit encryption and company verification.

Can MightyCall integrate with our existing tech stack?

Yes, MightyCall supports native integrations with a variety of third-party applications and also has an API feature, which provides data synchronization for better communication management.

Can I limit user access to calls and messages?

Yes, MightyCall includes 3 roles: agent, manager, and administrator. You can assign these roles to each user and manage their access depending on what you want them to see and do.

What makes MightyCall's business phone system ideal for the finance industry?

Our platform handles complex communication logistics, allowing your team to focus on core financial services and client relationships. MightyCall offers cost-effective solutions, easy scalability, and flexibility to support various outreach and communication needs.