What is VIP list call routing?
VIP call routing is a call-handling feature that prioritizes incoming calls based on who’s calling. By entering specific numbers into the system, it identifies key customers and automatically reroutes their calls to designated agents.
How to set up the VIP list call routing at MightyCall?
To set up the VIP list, please follow these simple steps:
- Open the Call flow tab and go to Incoming calls.
- Select ‘From VIP customers’.
- You will see a pop-up window where you can add VIP and Block list numbers.
- You can add numbers to the list either manually or import them from a CSV or a TXT file.
- You can also set up a special greeting and a call routing rule.
- Save the changes.
That’s it!
General recommendations
To make the most of this feature, keep these tips in mind:
- Use a dedicated number: Assign a separate line for VIPs for easier tracking and control.
- Train your team: Ensure agents know how to handle priority customers and recognize their importance.
- Review metrics regularly: Track response times, missed calls, and VIP satisfaction to keep improving.
A little strategy goes a long way in turning a feature into a customer experience game-changer.
Common use cases
This feature is particularly useful for businesses that want to offer fast, personalized service to their most valuable customers. Here are some common cases when teams can benefit from this feature.
Priority support for top customers
Businesses often reserve faster service for long-time clients or those on premium plans. With VIP routing, these callers are automatically connected to the right person.
Dedicated support lines for high-value accounts
Some businesses assign exclusive phone numbers or extensions to important clients. These numbers can route calls directly to account managers or senior support agents, bypassing menus and queues entirely. It’s an easy way to build trust and deliver consistently high-quality service.
Key benefits of MightyCall’s VIP list call routing feature
MightyCall’s VIP Call Routing feature helps you deliver the best service to your most important callers with speed, consistency, and care. Here’s what makes it so valuable.
Faster response times
By moving VIP callers to the front of the line or routing them directly to specific agents, you reduce wait times and resolve their issues more quickly.
Stronger customer loyalty
When important clients feel recognized and prioritized, they’re more likely to stick around. This kind of personal touch helps turn satisfied customers into long-term partners.
Fewer call transfers
Instead of being passed around, VIP callers reach the right person on their first try. That means smoother conversations and less frustration on both sides.
Smarter resource allocation
With routing rules in place, your team can focus on what matters: handling high-priority calls efficiently while maintaining excellent service for everyone else.
Improved brand perception
VIP call routing demonstrates to clients that you take their time seriously. It reflects professionalism and a commitment to quality service, even behind the scenes.
Final thoughts
Many customers are accustomed to a particular service level that they consistently expect to receive, and rightfully so. With MightyCall’s VIP list call routing feature, businesses can deliver a personalized, fast, and thoughtful customer experience to their most important clients. By identifying top callers and ensuring they’re directed straight to the right people, you’re not just improving service; you’re building lasting loyalty, one call at a time.
