Features

Everything you need from a business phone without the fluff

After hours call routing

    Keep the customer experience going strong after closing time.

    MightyCall allows you to set up different call handling rules for business and non-business hours. You can create specific rules for different times of the day, as well as for weekends and holidays.
    business hours call routing

    The Basics

    One common use of this business/non-business hour split is to have MightyCall forward incoming calls to the office during working hours, and send calls to a home number or voicemail after hours.

    MightyCall also has a few “special” grouping options, our Black List (to block calls) and VIP List (to fully enable access to these callers) features, which work concurrently with after hours call routing.

    This ensures that useless calls won’t ring any of your business numbers at all and that the most important customers will be able to reach you even if the “regular” customer is sent to voicemail after hours.

    While business hours are currently a company-wide setting—meaning they are consistent and the same for all your employees—different business numbers can have different business hours rules. This is entirely feasible with MightyCall, since you get multiple phone numbers with every plan we offer.

    For example, your sales number can have a strict business hour split, sending any call after hours straight to voicemail, which can have a greeting telling customers business hours or something else that’s important.

    Meanwhile, your support number can have different rules, staying open and available for calls throughout the night in case your customers have a problem. If you are the business owner and you assign the support number to another colleague, that means your phone won’t ring at night if you don’t want it to.

    How after hours call routing helps

    The main purpose of after-hours routing is to handle calls differently for business and non-business hours.

    Numerous service providers use their after-hours service simply as an ability to schedule when to stop phones from ringing.

    MightyCall understands this feature’s value, so we implement a fully featured ‘business hours’ routing. This means that you can set different routing plans for business and non-business hours, including:

    business hours call routing

    The business values of after-hours call routing

    After-hours call forwarding allows your business to give better customer service while reducing the resources involved in call handling. You can cover your business communications 24/7 without having everyone mobilized and on alert.

    That translates to fewer sleepless nights and less interrupted family time, meaning a better work-life balance for you, the entrepreneur. You can have your cake and eat it too, knowing your phones are covered (and cheaply, too, as it only takes 1 person manning them instead of multiple now).

    After hours, your company can also relay invaluable info through your greeting messages, making it possible to:

    • let customers know your working hours;
    • receive customer requests via voicemail;
    • forward a call to a special on-duty staff member if a customer needs urgent support.

    If you run a larger business with branches in different towns or time zones, this feature helps organize customer service. For example, if a customer on the East Coast calls during non-business hours and the staff has already left the office, the call can be forwarded to your West Coast office that is still open.

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    “I love that I can set up my business hours and
    receive calls only during those hours.
    I like that I’ve been able to keep business and personal separate.”

    Sandra Balzola. Red Sand Studios, LLC.

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    “When we drive out and about my wife can still take customer service calls, take orders, all while we’re driving across Indiana. Having MightyCall has given us total freedom.”

    Mitch Rezman. Vice President, Windy City Parrot

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    “MightyCall saves us up to six times what it costs us.
    That’s a no-brainer for me.”

    Will Schinagl. Simple Stroller Rental

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    “Cannot go wrong with this service. We've been using them for over a year. The system has eliminated all robo calls.”

    Varga Gulshani. Elegant Painting

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    FAQ

    Do you have a mobile app?

    Do you support all SIP phones? How to connect SIP?

    Can I customize the voicemail greeting?

    Yes, you can either record your own greeting or download something from your computer.
    The maximum file size is 10Mb.

    Do you provide voicemail to text transcription?

    Yes, voicemail to text transcription is available on the Standard and Ultimate plans. You can read voicemails in the mobile app or in the webpanel.
    Voicemail transcriptions are also automatically sent to your email.
    More information about voicemail transcription is here:
    https://www.mightycall.com/features/voicemail-voicemail-to-text/

    Can I export my call log history?

    Yes, call export is possible in 2 formats: xls and csv.

    Is there a limit on the number of calls that I can record?

    No. our call recording feature is connected to your MightyCall Cloud, so you can record all your calls without worrying about storage space.
    Call recording is included in our Standard and Ultimate plans.

    Can I set up business hours using your service?

    Do you provide an option to block callers?

    Do you offer some sort of dashboard to monitor my team performance?

    Yes, the dashboard and corresponding statistics are available in all our plans.
    MightyCall shows you the 5 most essential statistics of your business in the Key.
    Performance Indicators and Volume sections:

    • Connected vs. Missed Calls Report
    • Average Speed of Answer & Average Talk Time Report
    • Incoming & Outgoing Calls Report
    • Internal Calls Report
    • Voicemails report

    More information about the dashboard is here: https://www.mightycall.com/features/performance-reports/

    Get a guided look into how MightyCall works