Grasshopper vs Google Voice

Google Voice and Grasshopper both appear to be good solutions if you don’t require more advanced capabilities. They take care of the most basic things that you need, like unlimited minutes and texts, as well as call forwarding.

However, if you don’t limit yourself to just comparing these two, you’ll find an even better VoIP service, such as MightyCall. While Google Voice and Grasshopper offer basic functionality, MightyCall includes more features, like live call monitoring, a real-time dashboard, advanced analytics, and customizable user roles and permissions, giving you more information and control over how you manage your team and the phone system itself. So, if you prefer a well-rounded solution that will still address all your requirements as your organization grows, then MightyCall is the better option.

Feature set: Which VoIP provider best addresses your team’s requirements?

Identify the best VoIP tool to address your specific needs with our comparison below.

Grasshopper

Grasshopper provides essential features that are designed for basic communication requirements, making it a viable option for very small workgroups and solopreneurs that don’t need team communication features. Notable tools include instant response SMS for missed calls and simultaneous call handling. The platform focuses on straightforward functionality but lacks advanced features, such as multi-level auto attendants or ring groups.

Google Voice

Google Voice delivers a feature set with unlimited scalability and deep Workspace integration. Multi-level auto attendant, ring groups, and eDiscovery support are among its key capabilities. With unlimited international locations on higher-tier plans, the platform is suitable for businesses of various sizes.

Pricing & plans: Will Grasshopper or Google Voice be a better match for your budget?

With Grasshopper, the True Solo plan includes one number and most of the core features. With Solo Plus, you unlock a few extras, such as simultaneous call handling and call transfers, improving the call flow within your team. Finally, the Small Business plan comes with 4 numbers and unlimited extensions, making it suitable for small teams with multiple phone lines but a simple organizational structure.

With Google Voice, the Starter plan covers the basics, while the Standard plan improves call handling with a multi-level auto attendant and ring groups. The highest-tier Premier plan works best for global businesses that require more powerful reporting capabilities through BigQuery.

Security, service reliability, and compliance: Which is more trustworthy?

Grasshopper

Grasshopper ensures call security through standard encryption protocols and the STIR/SHAKEN protocol. It’s GDPR-compliant, so you can use its services within the European Union. However, since it’s not HIPAA-compliant, it’s not suitable for healthcare settings.

Google Voice

Google Voice is also GDPR-compliant and uses STIR/SHAKEN. However, one of the biggest differences between this and the other VoIP provider we examined is that you can set it up to meet HIPAA standards with the right configurations on your paid Google Workspace account.

Integrations: Which platform lets you connect more apps?

Grasshopper

Right now, Grasshopper does not offer native app integration or support for automation platforms like Zapier.

Google Voice

Unlike Grasshopper, Google Voice has some level of integration support through Workspace, such as Google Meet and Google Calendar.

Customer support and satisfaction: Which provider will be with you all the way?

When it comes to support and satisfaction, Google Voice, compared to Grasshopper, has the edge, but it is not without its flaws.

Grasshopper

Grasshopper’s support service is reachable through email and live chat. All options boast 24/7 availability. However, some users have reported issues with long hold times and not getting resolutions from the support team.

Compared to Google Voice, Grasshopper has a lower G2 rating of 3.9 based on 150+ reviews. While users love the calling features and easy navigation, the less-effective customer support service played a role in the lower user rating.

Easy, intuitive setup. Website interface was not so impressive, but the functionality was there. Mobile app is very useful. Desktop app was also useful. Great to be able to see text messages and voicemails across all users.
Read full review on G2

Google Voice

Ratings-wise, Google Voice does a little better, achieving a 4.1 rating from 150+ verified reviews. For Google Workspace users, a major perk is how easy it is to use and set up. However, some are not happy with the quality of the customer support, call quality, and occasional technical issues.

Google Voice allows me to have a second phone number instead of using my own personal phone number. This protects my personal phone number from scams and cold calls by screening the calls first before answering them. It is also great to receive text messages from sms marketing.
Read full review on G2

Does Google Voice or Grasshopper meet all your requirements?

Based on the features available and overall value, both solutions target different types of businesses.

Who is Grasshopper good for?

Grasshopper is ideal for very small teams and entrepreneurs who need a simple, professional phone system without a complex setup. Choose this service if your team values ease of use over advanced tools and can benefit from features like virtual fax and instant text response.

You can learn about some Grasshopper alternatives if you want to explore more options.

Who is Google Voice good for?

Google Voice works best for small and medium-sized businesses that require a little bit more scalability through professional telephony features like multi-level auto attendants and ring groups. If you’re on the fence about Google Voice vs Grasshopper, another good determinant will be how immersed you are in Google Workspace.

Enjoy the best of both worlds with MightyCall

Compared to the solutions discussed above, MightyCall offers a more comprehensive set of features at a similar price point without compromising security and reliability. The service connects businesses and customers both internally and externally.

If you want a proven, reliable platform that can cater to a great range of communication requirements, MightyCall is the best option out there. We have put together comprehensive comparisons of MightyCall with Grasshopper and Google Voice, providing a more detailed analysis of our tools.

Features for every need

The real-time dashboard gives you the power to seek opportunities for growth and improvement based on agent performance and other metrics, and you can take advantage of the power dialer and AI call summary facilities. These allow you to automate the crucial tasks of connecting agents to prospects and creating reliable documentation for review.

Best value for money

Here’s what you get with MightyCall across our value-packed plans:

• Core Plan. For $25 per month, you can have a comprehensive business phone system that facilitates smooth communication within and outside the organization.
• Pro Plan. At the mid-tier Pro level for $45 per month, you get more control over your call flow with live monitoring and advanced analytics.
• Power Plan. Upgrading to the next plan at $65 per month adds AI answering machine detection and auto-dialer functionality, allowing your team to conduct outbound campaigns more effectively.
• Do you need a system designed for your company’s specific needs? Our Enterprise plan offers everything from our lower-tiered plans, plus a predictive dialer, SIP support, and custom integrations.

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Satisfied customers

Our platform’s interface is designed for quick onboarding, even for non-tech-savvy users. We also offer a white-glove setup. However, should you need extra support, MightyCall provides assistance in multiple forms, including through ticket submission, telephone, email, live chat, and a help center.

With a 4.5 rating from close to 300 G2 reviews, MightyCall has garnered the honor of G2’s Best Software Award for Customer Service Products. Clients love our system and customer support.

Verified User in Accounting

Small-Business (50 or fewer emp.)

05/23/2024

I never have any connection issues. Anytime I have a qustion I get a fast respone from a support agent. As an admin I like that I can see the break down of calls from each agent. I also like how I can customize basically everything. We have two support staff in office and others at different locations. Mighty calls allows us to all be able connect not only with our clients, but with each other.

Read full review on G2