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Line2 Alternative

Line2 review

Line2 is a good, handy virtual phone number for freelancers and entrepreneurs running solo or duo operations. Beyond working for minute companies however, the system doesn’t compare to fully-integrated virtual phone systems like MightyCall.
Line2 has its niche as an affordable and simple second phone number for people, but it’s outmatched when dealing with maximizing value for most small businesses. If you can get by with a virtual number and a couple features to make personal call handling easier, Line2 can work for you.

Capabilities Comparison: Line2 vs MightyCall

MightyCall

Line2

Price per month
$ 20 per user
$ 15,99 per user
Minutes Included
Unlimited
Unlimited
Local or Toll-free numbers
2
1
Existing number transfer
Yes, for free
$20
Vanity search
Yes, for free
$45
Texting
Yes
Yes
Contact book
Yes
Yes
Mini-CRM functionality
Yes
No
Call forwarding
Yes
Yes
IVR & Multi-Level IVR
Yes
No
Call recording
Yes, for free
No
Voicemail
Yes
Yes
Voice-to-text transcription
Yes
No
Conference calling
Yes, for free
$ 19.95/line
Music on hold
Yes
No
Business hours
Yes
Yes
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Scalability?

Part of the reason the VoIP industry has largely switched to a per user payment plan is because it makes scalability easier. While it is nice that Line2 has kept a flat price, MightyCall has switched to the per user precisely because company should have more control of how they adjust access to a system without needing to take a major step like switching plans.
With Line2, there are no mentions of user extensions or system scalability either—and everything you would need to know to make an informed decision is gated behind variations of ways to get you talking to their sales team.

Features Line2 Lacks

No matter what Line2 says about its Business plan, their services have always been a better fit for solo freelancers and entrepreneurs, which means it doesn’t do the best job of handling a large call flow. Line2 is what it is, and there aren’t enough features or the appropriate built-in capabilities to make things very customizable. Sure, you have custom greetings and after hours call handling, but here are the vital elements that Line2 lacks:

  • Vanity and toll-free numbers aren’t free
  • 4 different Call Distribution methods
  • Business contact book
  • CRM functionality
  • International numbers and hosting
  • IVR & Multi-Level IVR

MightyCall’s call routing

MightyCall’s specialties

That’s a long list of things missing. MightyCall’s Journal feature alone helps to centralize customer communications so you don’t miss anything important. The Contact Book plus works the same way, bringing organization and CRM capabilities into MightyCall so businesses can work smarter without needing multiple software systems.

Maybe freelancers can live without those things, but for businesses with established track records and/or multiple employees, you need something more reliable and feature-laden from your communications software.

MightyCall Call Log

Multi-Level IVR

Multi-Level IVR enhances Interactive Voice Response (IVR) with extended capabilities. It allows companies to create a voice menu with multiple redirections and sub-menus. Think of Multi-Level IVR as a tree with many branches which extend to different organizational departments within your company. With MightyCall, you can create up to 10 levels (“branches”) of IVR, but two or three are optimal for most businesses.

MightyCall Multi-level IVR

MightyCall may be more expensive, starting at $60 for 3 users on our Business plan, but Line2 is about the cheapest option you’ll find. If you just want to save money, Line2’s flaws won’t matter at all. If your company needs to maximize its phone system though, the difference in price is worth it and skimping could mean less effective customer communications.

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Сonclusion

Without the key features above, Line2 is best at helping to manage your individual business affairs—not your business team’s affairs. If you happen to be a freelancer or solo entrepreneur, then investigating the differences between MightyCall and Line2 is worth your time, but if your business is 3 or more people, the functionality and flexibility of MightyCall’s system will help you so much more than Line2.
If you’re looking to make the switch to MightyCall and you wish to keep your number, we’ll port your current virtual number in for free.

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#1436

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2021 Inc. 5000
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Gold Winner

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Company of the Year

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Leader

MightyCall is a leader in VoIP on G2

Based on reviews
on G2.com

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