Call centers have long been one of the most important ways for larger businesses to keep in touch with their clients, be it a way to help clients with a product, to facilitate a return or other aspects of customer service. But increasingly, in the mo...
For customer feedback to work on a deep level, you need an effective strategy supported by everyone involved: CEOs, employees, and customers. Here’s how you can get maximum ROI from customer feedback.
Customer-centric business models are conquering more offices by the day, and the efficiency of call center operations is crucial. A well-managed call center not only ensures seamless customer interactions but also acts as a vital touchpoint in a bran...
When operating a call center, you and your army of agents need to be able to speak to as many people as possible in a day while, at the same time, providing a top quality call experience. Dealing with difficult to hear callers (or just plain difficul...
In the realm of customer service and support, call centers play a vital role in connecting businesses with their customers. But what exactly is a call center, and how do they operate? Here we’ll be exploring the fundamentals of call centers, their op...
What Are Call Transfers? Call transfers are a useful telephony feature that allows you to connect your caller to another person within the company after you have already picked up the phone. This will help you get the client to the correct department...
These tips are about the little things to make your online shop distinguishable.
Try these 9 ready-to-go holiday voicemail scripts to turn even a grumpy caller into a happy caller this holiday season!
How can you avoid boring, generic messages and opt for creative, funny voicemail greetings that will engage callers? Let's find out!
We asked professionals from various industries to share their favorite Halloween voicemail greetings. Here's how you can use and adapt them for your own business!
Personalizing your Thanksgiving voicemail greetings takes just a few minutes but goes a long way towards building emotional rapport. Use these examples, recommended by small business owners just like you.
Live virtual receptionist services give small business great peace of mind. Find out what they can do for your business and compare the best live receptionist providers in our post.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Ensure your automated phone menu helps your customers, instead of infurates them!
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
How can you avoid boring, generic messages and opt for creative, funny voicemail greetings that will engage callers? Let's find out!
