Should businesses outsource call center and contact center for customer service tasks?

Some businesses like being able to free up their employees, as this can sometimes be cheaper and can allow them to do other tasks. But this can also result in your company’s image being placed into someone else’s hands, so it’s important to examine both the pros and cons. For help, see our outsourcing guide .

Is it hard to manage a contact or call center?

One of the key aspects of running contact centers and call centers is doing just that: managing the day-to-day operations and ensuring that everything is going smoothly. This means making sure your agents do what they need to, that customers are assuaged, and that benchmarks are hit. For tips on how to manage effectively, check out our guide .