OpenPhone vs Google Voice

Google Voice and OpenPhone are good solutions with comparable features. They also provide the tools any small business with low call volume will require to handle simple communication with clients and other businesses, such as unlimited texts and calls.

Comparing MightyCall with Google Voice as well as OpenPhone, there is a clear winner. Beyond its ability to manage higher call volumes, MightyCall includes live monitoring to help call centers track and improve the handling of incoming calls.

For outbound calls, auto dialers and answering machine detection will help connect agents to potential clients more quickly. Combined with effective team management, these features can make your staff more effective as they get more potential clients on the phone. The result is potentially better returns without adding more people to the payroll.

Feature set: Which provider can best deliver what your team needs?

Let’s compare Google Voice and OpenPhone in terms of the features to see which of them will better suit your needs.

OpenPhone

OpenPhone comes with features that can help support a small team. While it offers call recording and analytics, performance monitoring is available only retrospectively — not in real time.

Meanwhile, features like call forwarding, auto replies, and group messaging eliminate communication frictions within the organization and when interacting with customers. AI capabilities, such as call summaries and transcripts, are also available, but you need to purchase Sona as an add-on.

Google Voice

Google Voice is a cloud-based phone service that covers the essentials, such as calling and texting, voicemail and transcription, call forwarding, and recording. Unlike OpenPhone, it doesn’t offer collaboration capabilities outside Google Workspace tools, making it better suited for individuals or small teams already using Google products.

Pricing & plans: Is OpenPhone or Google Voice the more cost-effective VoIP provider?

With OpenPhone’s Starter plan, you get features like group messaging and voicemail transcripts, but are limited to email support.

Meanwhile, the Business plan adds phone menus and group calling on top of live chat assistance. Finally, with the Scale plan, you also get personalized call routing and priority help.

If you opt for Google Voice, the Starter subscription comes with limits on the number of users and domestic locations, but delivers the basics like unlimited messaging in the US. The mid-tier Standard plan removes such limits on top of unlocking the SIP link, ad-hoc call recording, and more. Notably, only the Premier subscription supports unlimited international locations and advanced reporting through BigQuery.

Security, service reliability, and compliance: Which can you trust with your business and data?

OpenPhone

OpenPhone is GDPR-compliant, making it a viable option in the European market. It also uses STIR/SHAKEN to verify caller identity and prevent call spoofing. And while it meets CCPA standards, it’s not HIPAA-compliant, which means it can’t be used in healthcare settings.

Google Voice

Like OpenPhone, Google Voice uses STIR/SHAKEN. It also benefits from Google’s strong security infrastructure. However, the biggest difference between the two is HIPAA compliance.

Integrations: Which app connections do the platforms support?

OpenPhone

OpenPhone supports more than 7,000 app integrations, including HubSpot, Salesforce, Jobber, Zapier, and Slack, to help you set up your processes just how you want them.

Google Voice

Through Google Workspace, you can access more than 5,000 integrations like Tableau, Figma, and Canva, which allows your team to do more in one place.

Customer support and satisfaction: Which is easiest to use?

Customer support is very important, especially for users and teams that may need a little bit more hand-holding. When you look at Google Voice compared to OpenPhone, you can see that both have fairly limited support options. However, what do real users have to say? Let’s find out.

OpenPhone

OpenPhone boasts a G2 rating of 4.7 and 2,600+ reviews. While users rave about features like AI call summary capabilities and voicemail transcripts, many are not satisfied with the assistance provided. Apart from not having telephone support, users get frustrated with the long response times, even with urgent issues.

Great system that allows you to keep work contacts OFF of employee’s personal phones.
Keeping work texts and call separate from my private phone number. Open Phone is great for segregating your contacts while allowing you to use only 1 device. It is very easy to set up on the website and install on your phone. I use it every day.

Read the full review

Google Voice

Google Voice holds a 4.1 G2 rating from 150+ reviews. Google Workspace users love how it integrates into their workflows. However, they’re dissatisfied that you have to rely largely on the Help Center and community forums for help.

Google Voice allows me to have a second phone number instead of using my own personal phone number. This protects my personal phone number from scams and cold calls by screening the calls first before answering them. It is also great to receive text messages from sms marketing.

Read the full review

What kind of user or business does Google Voice or OpenPhone suit best?

OpenPhone has more collaboration and analytics features. This means OpenPhone is built to foster interaction and improvement. However, that doesn’t mean that there’s no place for Google Voice.

What is OpenPhone good for?

OpenPhone can be good for modern teams and startups that rely on collaboration. With features like call analytics and shared inboxes, it becomes easier to evaluate call performance and communicate potential room for improvement with the team.

What is Google Voice good for?

Google Voice is best for freelancers and small teams who are already in the Google Workspace. However, looking at what Google Voice vs OpenPhone can bring to the table, we can only recommend this for basic calling and texting.

MightyCall: better than the two combined!

If you’re looking for a solution that can address more complex needs, MightyCall may be the right fit. Through our commitment to serving our clients, we have helped keep current users happy, generated leads, and boosted sales. See what makes MightyCall the perfect communications platform for your team:

Powerful features: auto dialers and live call monitoring

Unlike OpenPhone and Google Voice, MightyCall offers enterprise-grade functionality that scales with your business needs.

The platform includes three distinct auto-dialing modes to match different outreach scenarios:

• Preview dialer: Review contact information before each call
• Progressive dialer: Automatic sequential dialing based on agent readiness
• Predictive dialer: High-volume calling with intelligent connection timing

This flexibility means your team can adapt their approach whether they’re making personalized calls or running large-scale campaigns.

For call supervision, MightyCall provides real-time monitoring capabilities. Features like Barge, Whisper, and Intercept allow your managers to listen to the agents, guide them without the client hearing, or even take over the call completely. This way, your services will benefit from real-time quality control.

Team management and reporting

MightyCall’s permission structure ensures data security through granular role-based access controls. Team members only see the facts and features relevant to their responsibilities, be it call history or analytics dashboards. This reduces security risks and interface complexity.

Furthermore, you get detailed performance tracking reports that can help you assess:

• Individual performance
• Team-wide productivity
• Overall campaign effectiveness

Those features will allow you to create a calling environment that handles complex team dynamics and high-volume operations.

Unbeatable value

Our rates are comparable with both of these options, with subscriptions ranging from $15 to $40 per month. However, the greater range of features included in your subscription provides enhanced functionality. With MightyCall, you’ll have the means to efficiently run your call center remotely.

So, for the same price, you unlock a lot more potential. Used effectively, MightyCall can lead to better returns per dollar spent.

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Exceptional all-around

MightyCall does more than provide you with amazing features. With us, you can also benefit from the following:

• High-level security. We offer something that the discussed VoIP solutions don’t: HIPAA compliance. This makes MightyCall a reliable choice for the most security-sensitive industries – from healthcare to legal and beyond.
• Superior reliability and call quality. We have an uptime of ~99.99%. Our infrastructure is also physically in different data centers, limiting latency regardless of where you and your team are located.
• Accessible support. You can reach us via live chat, email, phone, and ticket submission. No matter the channel, our team is available to assist you.
• User-friendly interface. Our interface is easy to use, making onboarding quick and easy even for non-tech-savvy teams.

Happy customers

MightyCall retains a 4.5 G2 rating, even gaining recognition of G2’s Best Software Awards for customer service products in 2024. Users love our affordable, simplified contact center solution.

Rahul R. Senior Technician Enterprise (> 1000 emp.)

07/04/2023 "With the help of MightyCall now we can easily analyze our calls with the help of the dashboard we have multiple options like call baring, agent report, call listening and many more which help my business to grow further. In MightyCall we create a group and make our conference call while sitting at any place and the best part is that they use artificial intelligence to monitor call quality." Read full review on G2