Ooma vs MightyCall

What is Ooma?

Ooma is a cloud-based VoIP and telecommunications service offered by Ooma, Inc., a publicly traded company founded in 2004. Headquartered in Sunnyvale, California, Ooma provides voice and communication services for business, home, and mobile users. Their primary market is the USA and Canada.

What is MightyCall?

MightyCall is a cloud-based VoIP phone system launched in 2013 to support the communication needs of growing and mid-sized businesses. The company operates as a remote-first organization with its headquarters in San Francisco. The system is built to help teams manage heavy call volumes without relying on costly infrastructure or IT-heavy setups.

MightyCall is a great fit for remote teams and distributed businesses, with a reliable setup that supports fast-paced operations. Most of their clients are in the United States and Canada, but the platform also offers international calling.

Key differences between Ooma and MightyCall

Here’s a closer look at Ooma vs MightyCall.

Live call monitoring

MightyCall includes a full suite of live call monitoring tools that are available from their second plan. Supervisors can listen in on conversations without the agent or caller knowing (call listening), give real-time feedback to agents during live communications without the customer hearing (whisper), join ongoing calls (barging), or take over calls completely when required (intercept). That’s why, compared to Ooma, MightyCall is better for training new team members or managing quality in real time.
Ooma doesn’t include any live call monitoring features. Its focus is more on basic communication tools for small offices or individual users.

Auto dialers

MightyCall provides three types of auto dialers:

• Preview dialer – lets agents view contact details before calling, great for personalized outreach.
• Progressive dialer – automatically dials the next number once the agent becomes available.
• Predictive dialer – uses algorithms to call multiple leads and connect agents only when someone answers. Best for large campaigns.

Ooma offers a single, semi-automated dialing experience. Agents can import contact lists, preview details before each call, and track campaign progress in real time. However, Ooma lacks automated dialing at scale and requires more manual involvement between calls.

Roles & permissions

Unlike Ooma, MightyCall offers one of the more flexible role and permission systems on the market.

Admins can control access to voicemails, call recordings, analytics, and other communication data. You can assign access by business number, workgroup, or down to the individual user level. You can even limit access to call center-specific sections for tighter control.

Ooma does not offer advanced role or permission management, which limits team control and oversight.

Video conferencing

Ooma includes video conferencing features as part of its Pro and Pro Plus plans. With the Pro plan, you can host video meetings for up to 25 participants, and the Pro Plus tier expands this to 100 participants. This is especially helpful for distributed teams or client-facing roles that require visual collaboration.

In comparison, MightyCall doesn’t include built-in video conferencing, so businesses that rely on video will need to use separate tools.

Integrations & API

MightyCall offers several integrations across all plans, including HubSpot, Salesforce, and Balto. It also provides open API access and a Zapier connection for no-code automation with thousands of other apps.

Ooma’s integrations are more limited and depend heavily on the plan level. Microsoft Office 365 and Google integrations are included in the Pro plan, but linking to CRMs like Salesforce is only available on the Pro Plus tier.

Fax capabilities

Compared to MightyCall, Ooma provides more robust fax functionality. You get virtual faxing, mobile access to send and receive faxes, and even support for analog fax machines. This is a big plus for medical, legal, and real estate businesses that still rely on this form of communication as part of their daily operations.

MightyCall doesn’t offer any faxing capabilities at this time.

MightyCall and Ooma similarities

MightyCall and Ooma share a number of essentials that make them reliable picks for small businesses:

Call management features

MightyCall includes a broad range of essential tools across all plans. Users get call routing, a visual call flow designer, cold and warm transfers, 3-way calling, IVR menus, ring groups, simultaneous ring, business hours settings, call queues, block and VIP lists, and call duration limits.

Ooma offers core features like a virtual receptionist for call direction, call park for putting communications on hold, ring groups, call transfer, and call blocking. It also includes virtual extensions to route calls without physical devices. While useful, the customization level isn’t as deep as MightyCall’s.

Analytics & reporting

Ooma and MightyCall are both good in this category.

MightyCall includes basic reporting in its entry plan. From the second-tier plan, you unlock advanced reports, real-time analytics, and optional AI-generated call summaries for deeper insights into activity and team performance.
Ooma provides analytics starting from its Pro plan, including visual dashboards and a user leaderboard, which tracks agent activity.

Desktop & mobile app

Both MightyCall and Ooma offer free apps.

MightyCall offers full-featured desktop and mobile apps for all users. The mobile application supports calling, texting, voicemail transcription, status management, contact syncing, call recording, team comments, analytics, and account balance management.

Ooma has a desktop app with limited functionality on its basic plan (no calling). Full desktop features are available from the second tier. Its mobile app supports calling, transfers, and extensions.

Comparing MightyCall and Ooma pricing & plans

When it comes to pricing, both services offer tiered plans, but let’s look at the differences between them.

Ooma pricing

Note: Prices are current at the time of this article’s publication.

MightyCall pricing

Note: Prices are current as of the article’s publication time.

Both providers offer competitive pricing, but MightyCall delivers more value, including three phone numbers per plan (versus just one with Ooma) and advanced tools like AI summaries and dialers in higher tiers.

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Ooma or MightyCall: Which service is safer?

MightyCall uses 256-bit SSL encryption for all internal and external connections and relies on Amazon Web Services for hosting. It also follows strict payment security standards through PCI-DSS Level 1 compliant billing and includes STIR/SHAKEN for caller ID verification and full National Do Not Call List integration.

Unlike MightyCall, Ooma provides fewer public details about its internal security protocols and does not mention compliance out of the box. Overall, Ooma is a reliable provider, but it doesn’t include the advanced protections that MightyCall offers for today’s business needs.

Difference between Ooma and MightyCall user support and satisfaction

Here’s a quick comparison of user support and satisfaction between the two platforms.

Ooma

Ooma provides customer support through telephone, chat, and an online help center. For most basic issues, users can find answers in their support portal. Phone support is available during business hours, and users with hardware purchases get access to dedicated onboarding assistance.

However, some reviewers say support can be slow to respond, especially when it comes to technical or billing-related concerns.

• What they love: Users love the easy setup, mobile access, and reliable features. Notable strengths include texting, hardware performance, and the ability to manage settings online. Customer service is often rated highly, with some calling it “amazing” or “fast and helpful.”
• What they don’t love: Criticism centers on spam, call quality (lag/echo), and occasional outages. Some users report slow or hard-to-reach support. Others mention limited texting search, missing APIs, or inconsistent app functionality.

G2 rating: 4.6/5.0 (120+ reviews)

Ooma Office has been amazing for our small non profit. The value and the service put it over any other company we have used. No more being on hold for hours to make adjustments or ask questions. I love the online access and how easy it is to make changes. It was a huge asset during COVID when I had to make changes to our answering service from home. It was easy to set up and we use it every day.
Read the full review

MightyCall

MightyCall offers multi-channel support via live chat, email, and help articles. Their team is known for being responsive, with fast answers and a hands-on approach during setup and troubleshooting. Live support is included in all plans, and users regularly mention how helpful and friendly the reps are, even with non-technical users.

• What they love: People really appreciate MightyCall’s affordable pricing, easy setup, and simple interface; even those without much tech experience find it easy to use. The support team gets a lot of praise for being fast and helpful. Free trials and clear billing are also seen as major positives.
• What they don’t love: Some users run into minor bugs like call connection drops or delays with the dialer. Others say SMS features could be stronger, and integrations (like with HubSpot) need work.

G2 rating: 4.5/5.0 (280+ reviews)

Rahul R. Senior Technician Enterprise (> 1000 emp.)

07/04/2023 "With the help of MightyCall now we can easily analyze our calls with the help of the dashboard we have multiple options like call baring, agent report, call listening and many more which help my business to grow further. In MightyCall we create a group and make our conference call while sitting at any place and the best part is that they use artificial intelligence to monitor call quality." Read full review on G2

Ooma holds a slightly higher rating, but it has far fewer reviews than MightyCall. Other differences between them are relatively minor.

Which one is right for your business?

When comparing Ooma and MightyCall, it’s clear that both services cater well to small teams but in slightly different ways.

Ooma is best for

• Small businesses that prefer a traditional setup with optional hardware and reliable call quality. It’s ideal for small offices or brick-and-mortar stores that want a plug-and-play business phone system.
• Solo professionals looking for an easy-to-use solution with good mobile access and customer support, without needing much customization or tech know-how.

MightyCall is best for

• MightyCall, compared to Ooma, is a better fit for businesses that need more functionality. It’s ideal for remote-first teams, freelancers, and startups that require flexibility and want a fully cloud-based system with powerful tools.
• For teams running outbound sales or support efforts, MightyCall also offers built-in auto dialer campaigns, including preview, progressive, and predictive tools.