Line2 Alternative

• Capabilities Comparison: Line2 vs MightyCall
• Features Line2 Lacks
• Discover how we create exceptional value for our customers
• Conclusion

Line2 review

Line2 is a good, handy virtual phone number for freelancers and entrepreneurs running solo or duo operations. Beyond working for minute companies however, the system doesn’t compare to fully-integrated virtual phone systems like MightyCall.
Line2 has its niche as an affordable and simple second phone number for people, but it’s outmatched when dealing with maximizing value for most small businesses. If you can get by with a virtual number and a couple features to make personal call handling easier, Line2 can work for you.

Capabilities Comparison: Line2 vs MightyCall

Scalability?

Part of the reason the VoIP industry has largely switched to a per user payment plan is because it makes scalability easier. While it is nice that Line2 has kept a flat price, MightyCall has switched to the per user precisely because company should have more control of how they adjust access to a system without needing to take a major step like switching plans.
With Line2, there are no mentions of user extensions or system scalability either—and everything you would need to know to make an informed decision is gated behind variations of ways to get you talking to their sales team.

Features Line2 Lacks

No matter what Line2 says about its Business plan, their services have always been a better fit for solo freelancers and entrepreneurs, which means it doesn’t do the best job of handling a large call flow. Line2 is what it is, and there aren’t enough features or the appropriate built-in capabilities to make things very customizable. Sure, you have custom greetings and after hours call handling, but here are the vital elements that Line2 lacks:

• Vanity and toll-free numbers aren’t free
• 4 different Call Distribution methods
• Business contact book
• CRM functionality
• International numbers and hosting
• IVR & Multi-Level IVR

MightyCall’s specialties

That’s a long list of things missing. MightyCall’s Journal feature alone helps to centralize customer communications so you don’t miss anything important. The Contact Book plus works the same way, bringing organization and CRM capabilities into MightyCall so businesses can work smarter without needing multiple software systems.

Maybe freelancers can live without those things, but for businesses with established track records and/or multiple employees, you need something more reliable and feature-laden from your communications software.

Multi-Level IVR

Multi-Level IVR enhances Interactive Voice Response (IVR) with extended capabilities. It allows companies to create a voice menu with multiple redirections and sub-menus. Think of Multi-Level IVR as a tree with many branches which extend to different organizational departments within your company. With MightyCall, you can create up to 10 levels (“branches”) of IVR, but two or three are optimal for most businesses.

MightyCall may be more expensive, starting at $60 for 3 users on our Business plan, but Line2 is about the cheapest option you’ll find. If you just want to save money, Line2’s flaws won’t matter at all. If your company needs to maximize its phone system though, the difference in price is worth it and skimping could mean less effective customer communications.

Discover how we create exceptional value for our customers

Christine D.

Designer Web | Print

Jun 30, 2022

User-friendly interface, easy to navigate and use (desktop and mobile). Incredible customer services! Very prompt to reply, helpful and friendly.

Verified Customer review at G2

 

Alberto O.

Founder Small-Business

May 19, 2022

Pricing is set in tiers not based on users. Most other softwares of this type
charge per user. You can also send text messages easily. The software is relatively easy to use. You can
use the mobile app or browser app simultaneously. Call routing works well. Support is quick to respond.

Verified Customer review at G2

 

Paul A.

Small-Business

Apr 15, 2022

The customer support is first class. Every time a problem arose, it was handled
immediately! When the phone rings it can go to multiple employees at the same time as well. Love it!

Verified Customer review at G2

 

John Y.

Small-Business

Feb 01, 2022

We have used several phone systems over the years. Most of them were expensive,
feature bloated, difficult to use and clunky to configure. We have been impressed with how much easier
MightyCall was to use across all these areas. It’s a good fit for us, and we saved a bundle. Review
collected by and hosted on G2.com.

Verified Customer review at G2

 

Adrian D.

CEO

May 23, 2022

The service is very user-friendly to use. Anyone can begin using MightyCall at an instant.

­
Service is always great and the telephony itself is amazing. compared with bigger more ‘sophisticated’ systems such as Fonality, I would choose Mightycall tenfold.

Verified Customer review at G2

 

Luis S.

Customer Success Manager

Mar 15, 2022

My business depends greatly on this service. Love the ease and support. My
favorite feature is the Call Flow design tool. Very intuitive and easy to organize.

Verified Customer review at G2

 

Conclusion

Without the key features above, Line2 is best at helping to manage your individual business affairs—not your business team’s affairs. If you happen to be a freelancer or solo entrepreneur, then investigating the differences between MightyCall and Line2 is worth your time, but if your business is 3 or more people, the functionality and flexibility of MightyCall’s system will help you so much more than Line2.
If you’re looking to make the switch to MightyCall and you wish to keep your number, we’ll port your current virtual number in for free.