Google Voice vs MightyCall

What is Google Voice?

Launched in 2009, Google Voice is a VoIP service that provides US phone numbers for Google Account users. It allows for call forwarding, voicemail, texting, and both domestic and international calling. Headquartered in Mountain View, CA, Google Voice primarily serves users in the USA and Canada but also supports customers in several other countries, including the UK, France, and Spain.

What is MightyCall?

MightyCall is a cloud-based call center software that simplifies small and medium-sized businesses’ communication. The service was founded in 2013 and is based in San Francisco, CA.

MightyCall makes it easier for businesses of any size to manage calls and stay organized without all the complicated setup. It offers a whole roster of tools, from live call monitoring and detailed reporting to call forwarding and voicemail management. The goal is to give small teams the right tools to do more.

Key differences between Google Voice and MightyCall

Here’s how MightyCall and Google Voice stack up when you look closer.

Advanced call management tools

Comparing MightyCall and Google Voice, it’s clear that MightyCall offers better call management tools. The service offers features like live call monitoring, where supervisors can listen to conversations as they happen. It also has call whispering, which lets supervisors give advice to agents without the customer hearing, and call barging, where supervisors can join if they need to talk to the customer directly.

Google Voice, on the other hand, doesn’t have these tools. There’s no way to monitor calls in real time or step in to help agents. It works better for basic phone needs without the extra control you might need for a call center.

Winner: MightyCall

Outbound calling capabilities

MightyCall has advanced outbound calling features, including auto-dialers like Preview, Power, and Predictive, which help agents make calls more efficiently. It also includes answering machine detection and compliance with the Do Not Call list.

Compared to MightyCall, Google Voice offers a lot less. There’s only manual dialing, and it doesn’t have any built-in tools for compliance or automation.

Winner: MightyCall

Real-time dashboard & reporting

MightyCall’s real-time dashboard provides call center managers with live updates on activity, agent performance, and system status. Supervisors can monitor how quickly calls are being answered, identify which agents are handling them, and spot any issues that require immediate attention.

Google Voice, primarily designed as a small business phone system, is a different story. While it allows for calling, it lacks insights into key metrics.

International calling on a budget

Unlike MightyCall, Google Voice offers competitive international calling rates. This feature can be particularly useful for businesses or individuals who need to stay connected internationally without breaking the bank.
On the other hand, MightyCall focuses more on domestic and toll-free calling, with fewer international options available. So, it’s less suited to those with significant global calling needs.

Integrations and API access

Finally, let’s review Google Voice vs MightyCall in terms of their integrations. In this case, MightyCall leads the way. It connects smoothly with services like Salesforce and HubSpot, which is a big plus for businesses using CRMs or other business tools. Plus, it offers API access, which lets you customize and integrate with other systems.

Google Voice doesn’t support third-party integrations or offer an API. However, it works great for solo users or small teams that rely on Google tools like Gmail and Google Calendar. If you’re already using Google’s services, it keeps everything simple and connected for basic communication needs.

Similarities between MightyCall and Google Voice

Comparison aside, there are also a few areas where these two services work in similar ways.

Business phone basics

Google Voice and MightyCall both offer some key features that make them great for business use. They both provide a local number, so you can appear close to your customers. You can forward calls to any number to always be reachable. They also transcribe voicemails and provide call analytics.
Both have mobile apps, so you can manage calls from your phone wherever you are.

Unlimited domestic calling

Both services allow you to make unlimited calls within the USA. However, there are fair use policies in place to prevent abuse, so while you can make as many calls as you need, the service is meant to be used fairly.

Easy setup

Both are very easy to set up, with no hardware required. The setup process is quick and straightforward, so it works perfectly for smaller teams who need to get started fast. You can have everything up and running in just a few minutes without the need for complex installations or technical expertise.

Voicemail & transcription

Both services support voicemail-to-text. This feature is incredibly convenient for quickly reviewing messages, so you don’t need to listen to them one by one. Many businesses use it for follow-ups. It allows you to pick up important details or check for missed calls while keeping your workflow efficient and organized.

Comparing MightyCall and Google Voice: pricing & plans

Let’s take a look at the difference between MightyCall and Google Voice when it comes to pricing.

Google Voice pricing

Note: Prices are current at the time of the article’s publication.

MightyCall pricing

They also offer a custom Enterprise plan.

Note: Prices are current at the time of the article’s publication.

Compared to Google Voice for business, MightyCall comes with a slightly higher starting price per user. That said, MightyCall includes more phone numbers and advanced features, even in its base plan.

See MightyCall in action –
schedule your personalized demo with our amazing team

Book Demo

Google Voice or MightyCall: Which service is safer?

Both prioritize security by using encryption to protect calls and messages, and they store data safely in the cloud. However, MightyCall stands out in our comparison in a few key areas when it comes to overall safety.

Both services offer HIPAA-compliant options, but with Google Voice, it’s more complicated because you need to use paid Google Workspace with proper account configuration. Also, MightyCall’s multi-layered protection helps prevent toll fraud, a common issue for a VoIP phone system. It also offers advanced call monitoring tools, which allow businesses to detect suspicious activity in real time.

Differences in user support and satisfaction between Google Voice and MightyCall

Google Voice primarily offers support through online guides and community forums. If further assistance is needed, users can reach out via email. Response times can be inconsistent, which leaves users searching for solutions on their own for longer than they’d like.

G2 Rating: 4.1/5

• What they love is that it is easy to use, has a simple setup and integration, especially with Google Workspace, and is great for international calls and receiving business SMS.
• What they don’t love: call glitches, limited features, customer support is lacking, and there are occasional issues with notifications and audio quality.

Google Voice allows me to have a second phone number instead of using my own personal phone number. This protects my personal phone number from scams and cold calls by screening the calls first before answering them. It is also great to receive text messages from sms marketing.
Read the full review on G2

MightyCall offers multiple communication channels, including phone and live chat, for more immediate assistance. Users highlight the quick response times and state that the service’s resources, such as tutorials and troubleshooting guides, are easy to access.

G2 Rating: 4.5/5

• What they love: highly responsive customer support, easy setup, intuitive interface, and clear call quality.
• What they don’t love: learning curve with call flow, initial setup, and occasional glitches on mobile.

Juni L. Customer Success Lead Small-Business (50 or fewer emp.)

02/07/2025 "I appreciate MightyCall’s quick, efficient customer support the most—they’re always responsive and helpful. Beyond that, I find the platform itself very user-friendly. It’s simple to integrate with other tools, and adding or managing team members is straightforward. Plus, the UI is clean and intuitive, which makes everyday use a breeze." Read full review on G2

Unlike Google Voice for business, MightyCall offers more hands-on customer support and a smoother experience. There’s a huge difference between the two in terms of customer support satisfaction, as you can see.

Which one is right for your business?

Comparing Google Voice and MightyCall, you can see that both offer valuable features. However, depending on your specific needs, one will likely be a better fit.

Google Voice

Google Voice is the right choice if:

• You need a business phone number, i.e., a virtual number for business use, without mixing it with your personal one.
• You need a basic service that can make international calls and receive texts.
• You already use Google Workspace and want easy integration with your existing tools.

MightyCall

MightyCall is the right choice if:

• You’re a small to medium-sized business looking for advanced features like call tracking, analytics, and easy call management.
• Your team needs flexible solutions, such as multiple phone numbers and integrations with other tools.
• You value exceptional customer support and user experience when managing customer calls.