FreedomVoice Alternatives & Competitors: The Best Options for Your Business Needs

If your business makes or receives calls regularly, it’s worth investing in a smart system that works for you.

There are numerous companies, such as FreedomVoice, that offer phone services, but only a select few truly stand out. In the sea of business communication tools, we’ve handpicked the most reliable and feature-rich options.

Best FreedomVoice alternatives: A comparison

We’ve compared the top FreedomVoice alternatives to help you find the right fit for your business:

How we evaluated these alternatives to FreedomVoice

There are certain factors that we consider when evaluating VoIP services. We tried to assess FreedomVoice alternatives based on the following criteria to see if they actually meet high standards.

• Price: Available services based on different price plans
• Call quality: Clean quality without glitches and call drops
• Key features: All the important VoIP features – call recording, voicemail, call forwarding.
• User experience: G2 ratings and reviews
• Integration options: The Possibility of integrating with CRM platforms
• Support channels: Available contact methods to reach out to the support team

What is FreedomVoice?

FreedomVoice is a VoIP provider for small businesses and entrepreneurs. It was founded in 1996 and is based in Encinitas, California. Over the years, more than 200,000 businesses in the USA and Canada have used the service.

In 2016, it became part of GoDaddy. Since the acquisition, however, there have been no major updates or new features, and the product has struggled to keep up with more modern alternatives.

Key features

• Virtual phone numbers (local, toll-free, vanity)
• Auto attendant with custom greetings
• Voicemail to email & transcription
• Call forwarding, ring groups, and call queues
• Call recording and call screening
• Online faxing
• Business hour scheduling

Integrations

• GoDaddy
• Email (voicemail/fax to email)

Pricing

• Start: $9.95/month (400 mins)
• Edge: $19.95/month (1,200 mins)
• Max: $29.95/month (Unlimited mins)

Free trial

Yes, FreedomVoice offers a 30-day free trial.

Why businesses choose FreedomVoice

FreedomVoice helps small businesses, freelancers, and remote teams manage calls in a simple and practical way. Based on user reviews from platforms like G2 and Capterra, many choose FreedomVoice not because it’s packed with cutting-edge features, but because it provides the right balance of affordability, ease of use, and practical tools.

Here are some of the most common reasons businesses stick with this provider:

• Affordable virtual phone solution for small teams: FreedomVoice offers pricing plans that appeal to small businesses and solopreneurs. With flexible billing and no long-term contracts, users find it easy to get started without a major investment, especially for basic call handling and voicemail needs.
• Simple setup with no hardware required: Many users highlight how easy it is to set up and run FreedomVoice. There’s no need to install physical equipment. Everything works through mobile apps or web access, which is convenient for teams working from home or across distributed locations.
• Auto attendant and call forwarding features: FreedomVoice includes essential tools like auto attendants, call forwarding, and custom reports even in its base plans. For many businesses, these features provide a professional enough phone setup without relying on complex systems.
• Reliable call quality for basic needs: While not feature-heavy, FreedomVoice has consistently clear call quality. For small teams that simply need dependable voice communication, this reliability is a major draw.

FreedomVoice appeals to small businesses that want a no-fuss phone system that just works. Still, some FreedomVoice alternatives offer features that it lacks.

Why consider FreedomVoice alternatives?

Many users eventually find themselves exploring FreedomVoice alternatives due to its key limitations. Based on reviews, several recurring concerns prompt businesses to look for more capable or flexible systems.
Below are the most common reasons users consider switching to alternatives.

Outdated interface and dashboard

Many users mention that FreedomVoice’s interface feels dated and unintuitive. Basic functions, such as call routing or voicemail setup, can be difficult to access or modify, especially for first-time users or those without technical expertise. The lack of a modern user experience hinders daily tasks and negatively impacts efficiency.

Limited feature set

Although FreedomVoice meets core calling needs, it lacks several advanced features that are standard on competing platforms. There’s no call recording, call analytics, or AI-enhanced capabilities, which can be a dealbreaker for teams managing high volumes or needing visibility into call performance.

No true unified communications

This service doesn’t support video conferencing, SMS, or team messaging under one roof. Businesses that want to unify their communications across voice, text, and video may find the platform restrictive and may need to invest in additional tools to bridge the gap.

Poor mobile app experience

Users consistently report issues with the mobile app, from bugs to poor synchronization between desktop and mobile versions. For remote teams or users who rely on mobile calling, this inconsistency reduces the reliability of staying connected on the go.

Limited support availability

Support is available during business hours; however, many users report that responses are slow or not always helpful. In contrast, many modern platforms offer 24/7 live chat or faster response SLAs, which are especially important for businesses with extended hours or global operations.

Top 5 alternatives to FreedomVoice: An overview

If FreedomVoice isn’t meeting all the requirements, there are other available great options, which we’ll discuss below.

Here are the best FreedomVoice alternatives:

1. MightyCall
2. Openphone
3. eVoice
4. GoTo Connect
5. Google Voice for Business

1. MightyCall

Businesses that are looking for a reliable VoIP system will find MightyCall to be a powerful yet user-friendly solution that stands out from the crowd of VoIP providers. It’s a cloud-based platform that helps companies manage calls professionally without bulky hardware or complex installations.

With features designed for both customer service and internal collaboration, MightyCall makes it easy to stay connected, regardless of where your team is working from.

Features

• Multi-level IVR
• Click-to-call
• Call analytics
• Auto dialers
• Answering machine detection
• Live call monitoring

Integrations

All major CRMs

Pricing

• Core: $15
• Pro: $23
• Power: $30
• Enterprise: Custom price

Free trial

MightyCall offers a 7-day trial.

Support channels

MightyCall is proud to offer one of the best support experiences in the industry, featuring real, live human assistance. Whether you need quick answers or in-depth help, the team is easy to reach through multiple channels:

• Live chat: Receive instant assistance from a support agent through the chat feature on the website.
• Phone: Would you prefer to speak with someone? Call MightyCall’s support team at +1 (888) 256-8312, extension 2.
• Email: Reach out anytime at support@mightycall.com.
• Help center: Explore helpful guides or submit a support ticket through the online form.

What makes it better than FreedomVoice?

Here are a few key reasons why many businesses prefer MightyCall instead of FreedomVoice:

• User-friendly design: The platform has a modern, intuitive interface that’s easy for both admins and employees to navigate.
• Smart call routing: With time-based routing and a more advanced IVR system, MightyCall makes it easier to direct calls based on business hours or location.
• Stronger team collaboration: Internal messaging and call tagging help teams work together and follow up faster.

MightyCall limitations

• Mobile app reliability: Some users report that the mobile app can occasionally crash or lag.
• International support is limited: International calling is available, but not as extensive or cost-efficient as with larger, global VoIP providers.

Customer feedback

Rating: 4.5/5.0 on G2

Most users praise the ease of use, responsive support, and value for the price. Customers especially like the intuitive call routing features and how quickly they can get the system up and running. On the other hand, the mobile app could use some improvement, and advanced users sometimes wish for deeper customization and integration options. Still, for its target audience, the feedback is overwhelmingly positive.

Verified User in Construction Small-Business (50 or fewer emp.)

08/22/2024 "We have really enjoyed the ability to give each individual their own extension, the call recording/transcription feature and the ability for managers to go back to listen whenever they want/need to do so for quality control purposes or for training new employees how to handle certain calls. Another HUGE plus is that their customer service team is AWESOME- they respond super quickly and are always extremely helpful!" Read full review on G2

Best for

MightyCall is an excellent fit for companies that want to simplify communication, manage calls efficiently, and offer outstanding customer service, without overspending or dealing with technical complexity.

2. OpenPhone

OpenPhone is a modern VoIP phone system founded in 2018, designed for growing businesses seeking a professional way to communicate. Its web and mobile apps let users make and receive calls and texts from anywhere.

OpenPhone also includes a simple built-in CRM and team messaging to help with collaboration. It offers easy connections to popular business tools and allows users to import contacts in bulk, making it a practical choice for teams that require smooth workflows.

Features

• Auto attendant
• Sona (paid add-on, a full-scale AI agent)
• Call recording and logging
• Availability settings
• Lightweight CRM with caller insights

Integrations

CRM and helpdesk systems

Pricing

• Starter: $19/user/month
• Business: $33/user/month
• Scale: $47/user/month

Free trial

OpenPhone offers a 7-day free trial with access to most core features.

Support channels

• Email
• Live chat is available in-app or on the website (during business hours)
• A searchable knowledge base with guides and FAQs
• Response times are typically within 24 hours on weekdays

What makes it better than FreedomVoice?

• AI assistance: Round-the-clock AI call handling with smart replies, lead capture, and instant follow-ups.
• More integration options: OpenPhone supports a wider range of third-party tools, making it easier to integrate with existing workflows beyond the FreedomVoice ecosystem.
• Faster product evolution: It releases new features and updates more frequently.
• Team-focused tools: With a built-in CRM and internal messaging features, OpenPhone is better suited to collaborative teams.
• Bulk contact importing: Users can import contact lists via CSV files, which is especially helpful when migrating from another system or managing a large customer base.

OpenPhone limitations

• Limited analytics: The platform lacks in-depth call reporting and performance dashboards.
• Occasional bugs in the mobile app: Users have reported minor glitches, particularly with the iOS app, although these issues are typically resolved through regular updates.

Customer feedback

Rating: 4.7/5.0 on G2

OpenPhone is praised for its intuitive interface and user-friendly design. The built-in CRM features and ease of use are often noted as particularly helpful for growing teams.

However, some users note the lack of advanced analytics. Although the platform’s cross-device flexibility and clean user experience are seen as major advantages, others express concerns about the absence of live phone support, particularly during onboarding or when troubleshooting urgent issues.

One thing I dislike about OpenPhone is that while the core features are solid, some advanced settings and integrations can feel a bit limited or underdeveloped. There are times when I wish there were more customization options, especially for call routing or automation. –
Read the full review

Best for

Startups and small businesses, which makes OpenPhone a close alternative to FreedomVoice. However, it offers more flexibility for teams with moderate budgets and growing integration needs.

3. eVoice

eVoice is a virtual phone system designed for freelancers, entrepreneurs, and small businesses that need a simple, low-cost way to manage calls.

eVoice is the oldest competitor of FreedomVoice. The service has been around since 2000 and was relaunched in 2010. Operated by J2 Global (now Ziff Davis), a company with extensive experience in cloud services, eVoice focuses on basic phone system features without relying heavily on integrations or advanced customization. It has a modest user base and is mainly popular in the US.

Features

• Auto attendant to route calls automatically
• Call forwarding and screening
• Conference calling with multiple participants

Integrations

eVoice does not offer third-party integrations and operates mostly as a standalone service.

Pricing

One plan at $14/user/month.

Free trial

No free trial is available, only a 30-day money-back guarantee.

Support channels

• Phone support is available on weekdays during business hours
• WhatsApp chat
• Live chat on the website
• Knowledge base with FAQs and setup guides

What makes it better than FreedomVoice?

• Simpler setup for call handling: eVoice’s auto attendant is easier to configure, so it’s quicker to get started with this FreedomVoice competitor.
• Larger conference capacity: You can connect up to 94 callers in a single conference call, which exceeds the current support limit of FreedomVoice.

eVoice limitations

• No CRM or helpdesk integrations: Lacks connections with popular tools, which makes it less suitable for automated workflows.
• Outdated interface: The dashboard and user experience appear dated, particularly in comparison to newer VoIP platforms.

Customer feedback

Rating: 2.3/5.0 on G2

eVoice has a low rating, though the number of reviews is limited. Users frequently mention the platform’s outdated look and feel, which negatively impacts the overall experience. Some appreciate the simplicity but find the system less competitive due to the missing features.

It’s more steps than it should be to record a message. I should be able to call into my number and/or account and be prompted to record a message just like we do for our personal voicemails. It seems a little outdated to have to record a Mp4. –
Read the full review

Best for

Those who want a simple, affordable phone system to separate business and personal calls.

4. GoTo Connect

GoTo is a Boston-based cloud communications platform developed by LogMeIn (now GoTo) with over 20 years of experience in remote collaboration and business software. GoTo Connect combines VoIP calling, contact center features, and omnichannel engagement tools in a single platform. It offers a scalable, AI-powered solution with enterprise-grade features and competitive pricing.

Features

• 100+ business phone features
• Omnichannel tools: voice, SMS, web chat, email, and video
• Visual dial plan editor for simplified call routing
• Contact center tools: call queues, call monitoring, and supervisor dashboards
• AI-based sentiment analysis and analytics reporting

Integrations

CRM and helpdesk systems

Pricing

Price not disclosed; available upon request by contacting the sales team.

Free trial

Demo only.

Support channels

• Live chat and phone support
• Knowledge base and ticket submission
• Priority support for premium users
• Generally responsive with high satisfaction ratings

What makes it better than FreedomVoice?

• More robust routing tools: Visual dial plan editor allows for more advanced, user-friendly call routing.
• Omnichannel communication: Unlike FreedomVoice, GoTo supports SMS, web chat, video, email, and WhatsApp.
• Better scalability for growing teams: This competitor supports multi-location businesses and contact centers, while FreedomVoice is best suited to small teams.
• Advanced analytics and AI tools: Built-in call sentiment analysis and supervisor dashboards offer deeper insights than FreedomVoice’s limited reporting.

GoTo limitations

• Complex onboarding: Setup can be more involved than with simpler tools.
• Not ideal for solopreneurs: The feature set is geared more toward teams and enterprises than one-person businesses.

Customer feedback

Rating: 4.4/5.0 on G2

Users like GoTo for its wide range of features, solid reliability, and ability to handle calls, messages, and more all in one place. Many mention how helpful the visual dial plan editor is, along with the clean, all-in-one interface.

That said, some say it takes a bit of time to get used to, especially during setup.

The primary area where GoTo Connect could improve is the reporting interface. While the available filters are effective, the overall user experience feels a bit clunky and could benefit from a more traditional layout for entering report parameters. –
Read the full review

Best for

Mid-sized to larger businesses that need a scalable, all-in-one phone and contact center system.

5. Google Voice for Business

Google Voice for Business is a VoIP phone service from Google, relaunched in 2018 as part of the Google Workspace suite. It’s built for professionals and small businesses that want a straightforward way to handle calls, texts, and voicemails. Because it integrates effortlessly with Gmail and Google Calendar, it’s especially convenient for teams already using Google products.

Features

• Call forwarding and routing options
• Usage and activity reporting
• Voicemail transcription
• Automatic spam call detection

Integrations

• Gmail
• Google Workspace
• Google Meet
• Google Calendar

Pricing

• Starter: $10/user/month
• Standard: $20/user/month
• Premier: $30/user/month

Free trial

No, Google Voice is not included in the standard 14-day Google Workspace trial.

Support channels

• Google Help Center (self-service articles)
• Email support
• No live chat or phone support for most users
• Priority assistance is only available on higher-tier Workspace plans

What makes it better than FreedomVoice?

• Deep integration with Google tools: Works well with Gmail, Google Calendar, Meet, and Drive, which makes it better than FreedomVoice in terms of workflow management.
• Modern mobile and desktop apps: They offer a more intuitive and modern interface than FreedomVoice’s legacy system.
  International calling support: Unlike FreedomVoice, Google Voice supports international numbers and calls.

Google Voice for Business limitations

• Limited third-party integrations: Like FreedomVoice, Google Voice doesn’t natively support CRMs, helpdesks, or productivity tools.
• Basic customer support: Response times vary, and support is limited to email and self-help resources.

Customer feedback

Rating: 4.1/5 on G2

Users praise its clean interface, easy setup, and seamless Google integration. It’s especially popular among small teams that already use Gmail or Google Calendar.

However, common complaints include limited integrations, lack of advanced calling features, and unreliable customer support. Some users also report issues with call quality and poor international coverage in certain regions.

Customer support is not up to par, the number of features is lacking compared to modern VoIP providers –
Read the full review

Best for

Freelancers and small to mid-sized businesses already using Google Workspace who need a cheap alternative with basic VoIP features and international call support.

How to choose the right FreedomVoice alternative?

Choosing the right FreedomVoice alternative for your business depends on several factors that will ensure the platform suits your business needs.

• Choose call quality and reliability: The quality of your telephone calls is important for smooth business operations. Look for a VoIP solution that guarantees high-definition audio and minimal downtime.
• Opt for scalability: As your business grows, your phone system should grow with it. Choose a service that can easily scale up or down based on your needs.
• Integration capabilities: A good alternative should easily integrate with the tools you already use.
• Go for pricing and flexibility: Consider your budget and the pricing structure. Look for options that offer flexible plans, so you can choose a package that fits your company’s size.
• Choose the best customer support: Quick, responsive customer support is essential, especially when dealing with technical issues. Check for multiple communication channels and user-friendly help resources.

Your next step after FreedomVoice

FreedomVoice has helped some freelancers and small companies get started with business phone services. However, limited features and stagnant development make it less practical for today’s businesses.

If you need a solution that goes beyond the basics and offers better support, choose between the best alternatives to FreedomVoice. One competitor worth considering is MightyCall, a user-friendly and affordable option that’s ideal for professionals and small teams. With more modern tools and active product support, it’s a great next step if you’re ready to move on from FreedomVoice.

Written by  Michelle Hernandez

She writes all about VoIP product tips and how to ensure an excellent customer experience with virtual phone systems.

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