Dialpad vs OpenPhone

Each of these services brings something to the table. However, if you’re looking for a VoIP service that goes beyond the basics, MightyCall is a smart choice. We offer advanced call handling, flexible team permissions, live call monitoring, and three auto dialer modes—preview, progressive, and predictive.

Give MightyCall a try with a 7-day free trial, or book a quick demo to see how it can work for your team!

Feature set: Which provider is the best fit for your team’s needs?

Should you go with OpenPhone or Dialpad based on their functionality? Let’s do a comparison.

Dialpad

Dialpad comes packed with over 25 features, many powered by AI. It focuses heavily on analytics, productivity tools, and intelligent automation. Key functions include real-time call transcription, AI call summaries, built-in video meetings, and advanced call routing. It also offers multiple integrations with CRMs and productivity platforms.

OpenPhone

OpenPhone is built with entrepreneurs and startups in mind and offers around 20 core VoIP features for simplicity and ease of use. Standout tools include voicemail transcription, shared inboxes, call recording, and basic CRM integration. Its AI features, like message summaries and transcripts, are available within some plans, but the main AI heavyweight, Sona, is a paid add-on. Compared to Dialpad, the platform isn’t as analytics-heavy but focuses on accessible, user-friendly functionality.

Pricing & plans: Which fits your budget better, Dialpad or OpenPhone?

Dialpad Connect starts with a $27 Standard plan, which includes unlimited calls, AI-powered meetings, and messaging. At $35, the Pro plan adds CRM integrations, 24/7 support, and multi-office management, which is useful for growing businesses. Enterprise pricing is custom, focusing on security, scalability, and user management.

OpenPhone’s plans start with $19 Starter plan and include unlimited calling and messaging in the US and Canada. The Business plan adds automatic call recording, call hold and transfer, expanded user groups, and more. The Scale plan adds priority support and AI call tags. Some other AI features are available as add-ons.

For pricing and feature flexibility, OpenPhone offers more affordable entry-level plans. But compared to OpenPhone, Dialpad offers more advanced tools and support, so they win this part for businesses needing scalability and robust integrations.

Security, reliability, and compliance: Which service provider is safer?

Now, here’s OpenPhone vs Dialpad when it comes to safety.

Dialpad

Dialpad uses TLS for in-transit encryption and AES-256 for data at rest, hosted on Google Cloud. They also support role-based access and SAML/SCIM SSO integrations and include AI-driven PII redaction to protect sensitive information in transcripts. The platform is compliant with HIPAA, GDPR, SOC2 Type II, ISO, and more.

Admins also have control over data retention, call recording, and privacy settings, which ensures full transparency and legal compliance.

OpenPhone

OpenPhone offers solid foundational security with AES-256 encryption, daily backups, and WebRTC-based call protection. Data is stored redundantly using AWS infrastructure and protected by Cloudflare. It meets SOC 2 compliance standards and supports GDPR and CCPA.

Integrations: Which platform supports more app connections?

Here are the differences between Dialpad and OpenPhone in terms of app support:

Dialpad

You can connect Dialpad with major CRM platforms like Salesforce and Zendesk and popular productivity tools, such as Zapier, Google Workspace and your calendar. Its app marketplace gives you direct access to numerous integrations, plus open APIs allow you to build custom workflows.

Dialpad’s AI-powered tools also integrate tightly with customer engagement platforms to improve call coaching and real-time support.

OpenPhone

OpenPhone, compared to Dialpad, has more connections—over 7,000 apps through Zapier and Make. Core integrations include popular CRMs like HubSpot and Salesforce, team collaboration tools like Slack, and job management software like Jobber. You can also synch contacts and get call summaries and real-time notifications with webhooks.

Customer support and satisfaction: Which company cares the most?

The differences between these companies in terms of how they handle assistance and communication include:

Dialpad

Dialpad provides 24/7 live chat support for all users, with phone assistance included on higher-tier plans. Dialpad’s support is faster and more comprehensive, especially for larger teams or those needing round-the-clock assistance. They support multiple languages, including English and French.

• Support channels: Phone, chat, email (depending on plan)
• User feedback: Users love Dialpad’s powerful features, AI tools, and smooth cross-device experience. The main complaints are minor charges, a learning curve for admins, and occasional call connection issues.
• G2 rating: 4.4/5.0 (1,800+ reviews)

“Dialpad Connect”
Feature rich VoIP solution for our business. It is very easy to manage online and can access phone and messaging features from anywhere – desk phone, cell phone, laptop. Been using Dialpad for a few years now for both VoIP and conference call solutions.
Started nickel and diming for text messages. Constantly getting charged a minimum of $1.50 a month even in months we don’t use messaging. Other services do not charge for this.

Read full review on G2

OpenPhone

Unlike Dialpad, OpenPhone’s support hours are limited to weekdays (Monday-Friday), and live chat is not available in all plans. Users generally report friendly and helpful interactions, but response times can be slow during peak hours. Support is only available in English.

• Support channels: Chat, email
• User feedback: Easy setup, useful features, and great for small teams. Some minor issues with porting and UI, but overall, it is reliable and well-liked.
• G2 rating: 4.7/5.0 (2,600+ reviews)

We use OpenPhone with our remote team, and it has become an essential tool for our day-to-day operations. A few features really stand out:
Call summaries and recordings are incredibly useful for keeping track of decisions and pending tasks discussed over the phone. No more relying on memory or scattered notes — everything is clear and documented.
It’s excellent for team collaboration. We can easily view conversations between other team members and clients or vendors, which helps maintain context and continuity across the team.
In client chats, we can internally tag other team members to collaborate on responses or next steps without the client seeing — a huge plus for coordination and speed.
I would like it to have a photo gallery on conversations. I would also like to be able to edit text already sent. Also, to be able to reply directly to a specific message (like WhatsApp)

Read full review on G2

Does OpenPhone or Dialpad check all the boxes?

So, are these services really that different?

Dialpad is good for large, complex teams

Unlike OpenPhone, Dialpad works better for teams managing high volumes of customer interactions, coordinating large sales or support departments, and handling multilingual or global outreach. It supports a range of tasks, including training agents in real-time and analyzing call data for performance improvements.

OpenPhone is good for small, agile businesses

OpenPhone is better for businesses focusing on quick client communication and simple team collaboration. It helps small workgroups or startups handle everyday calls and texts smoothly, coordinate basic customer conversations, and stay agile without complicated setups.

Comparing OpenPhone and Dialpad, the choice depends on your business scale and needs. Dialpad performs best in complex setups, and OpenPhone works better for nimble teams.

What makes MightyCall different and better

Looking at different services can be helpful, but if you want the best mix of features, reliability, and value, MightyCall is still the top choice. If you want a more detailed analysis of how MightyCall stacks up against other providers, check out our MightyCall and Dialpad and MightyCall and OpenPhone comparison articles.

Robust features

MightyCall is a cloud phone system built for blended call centers that handle both inbound support and outbound sales. With advanced auto dialers, like preview, power, and predictive options, and answering machine detection, outbound calls are simpler and more efficient than ever. Our live call monitoring lets supervisors listen in, offer guidance, or quietly join calls to help out so your service stays top-notch.

Affordable prices

We understand that every business has unique needs and budgets. MightyCall offers flexible plans that deliver enterprise-grade features without surprise fees or complicated contracts. Our pricing is straightforward and meant to give you the best value—whether you’re just starting out or scaling up.

• Core – for small teams that need a reliable business phone system – $20/user/month
• Pro – for growing teams that need advanced call center tools – $30/user/month
• Power – for call centers running high-volume outbound campaigns – $40/user/month

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Clear and reliable call quality

Reliability is non-negotiable for us. MightyCall operates on dedicated bare-metal servers with direct carrier connections, which guarantees crystal-clear calls with unbeatable reliability and call quality. We also prioritize your peace of mind with comprehensive compliance measures and national Do Not Call List integration for safe outreach.

Support that’s there when you need it

Our customer support team is known for being fast, friendly, and genuinely invested in your success. From setup to troubleshooting, we’re just a message or call away.

Loved by businesses like yours

Our clients consistently highlight MightyCall’s ease of use and the personal care they receive. Thanks to a thoughtfully designed interface and free white-glove onboarding, teams get up and running quickly. When problems do arise, our support staff is there—ready to help with a human touch that sets us apart.

George A. Small-Business (50 or fewer emp.)

6/11/2025 "Fantastic Experience with MightyCall – Great Product & Support! We’ve recently started using MightyCall, and it’s already proven to be a great decision for our team. The platform is incredibly easy to implement—we were up and running in no time with minimal setup. The onboarding process was smooth, and the instructions were clear, making it ideal even for those who aren't very tech-savvy. One of the standout benefits has been the seamless integration with our existing tools and workflows. MightyCall fits effortlessly into our daily operations, and it’s become a key part of our communication strategy. We use it daily, and it consistently delivers reliable performance without any hiccups. Beyond the product itself, the customer support has been outstanding. The staff are friendly, knowledgeable, and always ready to help whenever we have a question or need assistance. Their guidance during setup and follow-up support have really made a difference. In short, MightyCall is a robust and user-friendly solution that’s easy to integrate, simple to use, and supported by a truly helpful team. We’re very satisfied and would definitely recommend it to any business looking to streamline their communication." Read full review on G2

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