How an Auto-Attendant Can Boost Customer Experience

August 21, 2014 Big Robot with Thumbs Up: Virtual Receptionist

Ever wondered what goes through customers’ minds when they call in and are put on hold by your company’s virtual receptionist?

Knowing this will help you better conceptualize voice recordings for the times they have to wait for an operator to speak to.

We already know how much first impressions are formed by something as simple as a voice recording. Plus, it’s no mystery that customers have their “antenna” up and are looking for clues or signs of how competent a company is when they call in. A recorded phone message, while they are put on hold, is key to this process of constant evaluation.Continue Reading Article >

Sound Like a Big Company With A Professional Phone Greeting

August 20, 2014 Gain Instant Credibility With A Professional Phone Greeting - Welcome Mat With Dog

People want to talk to people. That’s why they call in when they have a problem. Sure, there is always e-mail or social media, but neither carries the immediacy and emotiveness of a one-to-one conversation on the phone.

That’s also the reason why it makes a lot of sense for companies use  professional recordings on their virtual phone systems to answer a customer calling in.

As first impressions go, a well-received greeting is critical to how a customer perceives your company.Continue Reading Article >

Best Ways to Record Professional Voice Greetings

August 18, 2014 Professional Voice Greetings Can Improve Your Business

If you have followed the MightyCall blog for any length of time, you will know by now that we are big on creating a great first impression with the people who call you on your toll-free or local number.

This article is for those of you who are sold on the concept, and are ready to get started.

Before you get professional voice greetings recorded by a voice actor, you’re going to need to do a little research and also, to write a script.

Here are a few tips that can help you get started:Continue Reading Article >

Ask Andy: How to Enable Call Recording With MightyCall

August 13, 2014
Andy, our Customer Success Manager takes us through MightyCall’s newest feature, call recording! Learn how to enable call recording today by watching the video below.

 

Go Global With an International Internet Phone Number

August 12, 2014

If your business has customers in other countries, you can now give them a local number to call so they do not incur expensive international charges.

All you have to do is to add an international Internet phone number to your MightyCall virtual phone system – it only cost $10 a month.

Add An International Internet Phone Number 

Continue Reading Article >

Why Phone Systems for Startups Aren’t Going Away

August 12, 2014

Even if your tech start-up is only going to serve tech-savvy people, at some point, you’re going to need a virtual phone system.

Why?

Because you can bet your bottom dollar that eventually, some of your customers are going to want to talk to you, and you must be there to listen.

Skeptical? I was too, until I realized that the reports of the death of voice have been greatly exaggerated.

Here’s why.Continue Reading Article >

Professional Greetings and Virtual Phone Systems

August 11, 2014

First impressions matter. That’s true for the dating scene, and it’s true for when customers call you for the first time.

This means that the kind of phone recording that they hear needs to be professional. Do it right, and you gain instant credibility. Do it wrong, and you might lose a business opportunity.Continue Reading Article >

Ask Andy: What Are MightyCalls Coolest Features?

July 28, 2014

So you want to know what cool stuff MightyCall can do? Here’s a little list to show you why we’re the coolest Virtual Phone System around!

1. We let you filter out specific numbers (Great for solicitors and those pesky ex’s.)

Screen Shot 2014-07-24 at 12.54.50 PM

2. We give you the ability to set up business hours.Continue Reading Article >

Ask Andy: How do I Install ClickConnect?

July 16, 2014

The click connect widget is used to stay in touch with customers. If any customers have a business inquiry you can embed the widget in your website and a customer can dial you directly from their website to receive instant feedback! Here’s how to make one!

From your MightyCall toolbar select the Voice tab & the drop down menu select Click Connect
Continue Reading Article >

Ask Andy: How Do I Upgrade My MightyCall Subscription?

July 15, 2014

Businesses grow, and with that your MightyCall minutes and users amount may need room for growing as well.

Here’s how to upgrade your MightyCall subscription:

From your MightyCall navigation bar select “My Account” then “Billing”

My Account Billing

 

Continue Reading Article >