10 Tips to Make Your IVR Excellent, not Terrible

small business call center agent

Interactive Voice Response (IVR) is the system we hate to deal with, but are forced to any time we need a bank, delivery service, or mobile service provider.

Ideally, we’d like our call to be received by a real operator who would listen to our problem and at best work to solve it, or at worst would transfer our call to the appropriate specialist.

Here are 10 tips suggested by our experts on how to make your IVR excellent rather than terrible.

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Five steps to being your own boss

Whenever I hit up Amazon and do a search for starting a business and being your own boss, I always get a headache from excessive eye-rolling. As a founder of three start-ups, two that were financial successes and one, shall we say, a successful education, many of these books piss me off. Their authors claim they can help people get started with a business. But for many, the exact opposite happens.

Discouragement. Disillusionment. Disappointment. The things that these writers recommend almost always set the bar way too high, require people to have all the time in the world, or cause confusion with too many details.There is close to zero empathy for you and your dreams of being your own boss, especially if you still have a day job or a family to care for.

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Are You Losing Generation-Y Customers Without Knowing It?

Are You Ignoring Generation X and Y Customers?

There’s a generational disconnect in how businesses communicate with customers today. And it could be killing your profits without you even knowing it.

It’s hard to answer all of those calls or even stay on top of your different communication channels as you run a side business.

Worse yet, you may be reaching all of those phone calls, but missing out on almost 44 percent of your generation Y customers…. But how?Read more…

A Good Way To Make Money On The Side (Part 3)

How To Make Calls, And Successfully Set Appointments

Before you call, it’s important to know…

When to call:


I recommend trying different times, and seeing what works best for you.  Here’s what worked for me:

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A Good Way To Make Money On The Side (Part 2)

How to start your side business, and get your first paycheck

Step #1: The “Legal Stuff”


I ain’t no lawyer.


So you should do your own research – or contact a professional – because I’m not qualified to give you legal advice.

I’m just going to give you some “ideas” about what you might need to start this business:

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A Good Way to Make Money on The Side

Extra Side Money

So you wanna make some extra cash…

(And it would be nice if you didn’t have to work too hard for it, right?)

Well, I know of 1 (easy) good way to make money on the side – and I’ve been able to make $45 an hour doing it…Read more…

5 things to do when starting your own business

If you are thinking of starting your own business, here are a few basic building blocks you need to consider to establish your credibility.

Maybe you are a stay-home parent ready to do something else, or maybe you are a student in college wanting to get some experience with starting your own gig or even earn some extra money.

Perhaps you are someone who hates your job, and are looking for a way to build your own business on the side.

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[Infographic] Starting Your Own Business? 10-Tips to Impress.

If you are starting your own business and want to impress your customers from the very first “hello”, we’ve created an info-graphic to highlight 10 ways that will help you leave a great impression.

Read more to find out these handy tips.

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5 Reasons an iPhone 6 Plus Could Replace Your Laptop

Entrepreneurs and small business people have been loading up in recent years on gadgets when traveling. Along with a laptop, we often pack one or two smartphones and a tablet, not to mention multiple chargers and accessories.

But at least on some short business trips, you could take nothing more than an iPhone 6 Plus.Read more…

How To Grow Your Side Business (Faster)

Side Biz x Speed

Let me ask you question…

Would you rather have a full-time job that “helps” you grow your business?  Or…

Would you rather have a full-time job that makes it “harder” for you to grow your business?

Sorry, for the stupid question… but I had to ask because…

Most people have full-time jobs that are KILLING the growth of their side businesses…

(and they don’t even know it)

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