Features

Everything you need from a business phone without the fluff

VIP & Block List call routing

    With MightyCall, you can separate callers into 3 groups: Regular, VIP list, and Blocklist.

    set up call flow

    What these lists are

    These different calling “groups” function exactly the way you think they would: the regular group is for the majority of people calling you, and will be treated with your normal call handling rules; the VIP List are your most special and/or important customers, and will receive the highest priority; the Block List is for all those people and companies you don’t want to waste your time on, so their calls are automatically dropped before getting to you.

    For both regular and VIP lists, you can configure individual call routing rules. These may include individual greetings, call queues, after hours call routing and a number of other features.

    The block list, set up to free you from pesky prank callers, telemarketers, and other trouble makers, is automatically set to drop all calls, so no call routing rules are necessary.

    How to make VIP and block lists

    Go to your account and find a page called ‘VIP and Block lists’; once you’re on that page, simply choose which list to add a number to and enter it. Make sure the ‘Enable VIP/Block list’ checkbox is ticked. That’s all it takes, and you can even download your VIP and Block lists as a .csv or .txt file.

    Your VIP and Block lists can be as long as you’d like, and you can create different VIP and Block lists for every business number you have.

    If you do have different lists, know that only 1 VIP and Block list can be active at any given time per business number. If you’re on the Standard or Ultimate plan that’s no worry because you have at least five business numbers to use, but otherwise, just be sure to have the proper list enabled if you have several different ones active.

    VIP Blocklists settings

    Adding numbers to block lists from MightyCall’s mobile app

    MightyCall users can add numbers to Block Lists with a single click from the mobile app.

    This makes blocking spammers and scammers even easier. Just go to your Call History and click the expand options button next to a number—from there you can block that number for the future.

    VIP Blocklists mobile

    The value of VIP and Block Lists

    The main advantage of these customer lists is prioritization and timesaving. You can give a different service experience to different customer groups, knowing where to devote more of your time and where to completely save your time.

    All of this works toward improved customer experience as you can treat big fish better and not be bothered by spam calls.

    Sorting out regular calls from “VIP” calls can also give your business a concentrated edge in sales and customer retention as well. Here are some examples of how MightyCall users have successfully split regular and VIP lists:

    • Separate prospects from customers who’ve already made a purchase.
    • Select a group of customers who purchased enhanced support and serve them with a special 24/7 support team.
    • Select a group of debtors and play them a reminder of the need to make their next payment along as a greeting.
    • Based on a customer’s profile, select a group for upselling. Direct calls from these customers straight to special managers.
    • Separate contractors and customers. Handle calls from these two differently.
    • For non-profit organizations, handle calls from clients and community members differently.
    • Merge calls related to the implementation of a project, such as a festival. Set special call handling.
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    “I love that I can set up my business hours and
    receive calls only during those hours.
    I like that I’ve been able to keep business and personal separate.”

    Sandra Balzola. Red Sand Studios, LLC.

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    “When we drive out and about my wife can still take customer service calls, take orders, all while we’re driving across Indiana. Having MightyCall has given us total freedom.”

    Mitch Rezman. Vice President, Windy City Parrot

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    “MightyCall saves us up to six times what it costs us.
    That’s a no-brainer for me.”

    Will Schinagl. Simple Stroller Rental

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    “Cannot go wrong with this service. We've been using them for over a year. The system has eliminated all robo calls.”

    Varga Gulshani. Elegant Painting

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    FAQ

    Do you have a mobile app?

    Do you support all SIP phones? How to connect SIP?

    Can I customize the voicemail greeting?

    Yes, you can either record your own greeting or download something from your computer.
    The maximum file size is 10Mb.

    Do you provide voicemail to text transcription?

    Yes, voicemail to text transcription is available on the Standard and Ultimate plans. You can read voicemails in the mobile app or in the webpanel.
    Voicemail transcriptions are also automatically sent to your email.
    More information about voicemail transcription is here:
    https://www.mightycall.com/features/voicemail-voicemail-to-text/

    Can I export my call log history?

    Yes, call export is possible in 2 formats: xls and csv.

    Is there a limit on the number of calls that I can record?

    No. our call recording feature is connected to your MightyCall Cloud, so you can record all your calls without worrying about storage space.
    Call recording is included in our Standard and Ultimate plans.

    Can I set up business hours using your service?

    Do you provide an option to block callers?

    Do you offer some sort of dashboard to monitor my team performance?

    Yes, the dashboard and corresponding statistics are available in all our plans.
    MightyCall shows you the 5 most essential statistics of your business in the Key.
    Performance Indicators and Volume sections:

    • Connected vs. Missed Calls Report
    • Average Speed of Answer & Average Talk Time Report
    • Incoming & Outgoing Calls Report
    • Internal Calls Report
    • Voicemails report

    More information about the dashboard is here: https://www.mightycall.com/features/performance-reports/

    Get a guided look into how MightyCall works