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VIP & Block List call routing
With MightyCall, you can separate callers into 3 groups: Regular, VIP list, and Blocklist.
What these lists are
These different calling “groups” function exactly the way you think they would: the regular group is for the majority of people calling you, and will be treated with your normal call handling rules; the VIP List are your most special and/or important customers, and will receive the highest priority; the Block List is for all those people and companies you don’t want to waste your time on, so their calls are automatically dropped before getting to you.
For both regular and VIP lists, you can configure individual call routing rules. These may include individual greetings, call queues, after hours call routing and a number of other features.
The block list, set up to free you from pesky prank callers, telemarketers, and other trouble makers, is automatically set to drop all calls, so no call routing rules are necessary.
How to make VIP and block lists
Go to your account and find a page called ‘VIP and Block lists’; once you’re on that page, simply choose which list to add a number to and enter it. Make sure the ‘Enable VIP/Block list’ checkbox is ticked. That’s all it takes, and you can even download your VIP and Block lists as a .csv or .txt file.
Your VIP and Block lists can be as long as you’d like, and you can create different VIP and Block lists for every business number you have.
If you do have different lists, know that only 1 VIP and Block list can be active at any given time per business number. If you’re on the Standard or Ultimate plan that’s no worry because you have at least five business numbers to use, but otherwise, just be sure to have the proper list enabled if you have several different ones active.
Adding numbers to block lists from MightyCall’s mobile app
MightyCall users can add numbers to Block Lists with a single click from the mobile app.
This makes blocking spammers and scammers even easier. Just go to your Call History and click the expand options button next to a number—from there you can block that number for the future.
The value of VIP and Block Lists
The main advantage of these customer lists is prioritization and timesaving. You can give a different service experience to different customer groups, knowing where to devote more of your time and where to completely save your time.
All of this works toward improved customer experience as you can treat big fish better and not be bothered by spam calls.
Sorting out regular calls from “VIP” calls can also give your business a concentrated edge in sales and customer retention as well. Here are some examples of how MightyCall users have successfully split regular and VIP lists:
- Separate prospects from customers who’ve already made a purchase.
- Select a group of customers who purchased enhanced support and serve them with a special 24/7 support team.
- Select a group of debtors and play them a reminder of the need to make their next payment along as a greeting.
- Based on a customer’s profile, select a group for upselling. Direct calls from these customers straight to special managers.
- Separate contractors and customers. Handle calls from these two differently.
- For non-profit organizations, handle calls from clients and community members differently.
- Merge calls related to the implementation of a project, such as a festival. Set special call handling.
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