Everything you need from a business phone without the fluff
Make lasting first impressions with IVR, custom greetings and a variety of numbers--local, toll-free, and vanity--to choose from
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With fantastic call service reliability and a super-slick smartphone app, you can control business no matter where work takes you
"Many hands make light work" is especially true thanks to collaborative features to help staff work together to handle customer requests
History of communications
The headquarters of your business communications
Every business needs a place where you can keep track of your activities, call history, and voicemails. For MightyCall users, that central place is the Journal.
A key component of both our mobile app and desktop version (although it’s called desktop, you can use it on any kind of computer or tablet), you can see your entire communication history with clients in the Journal tab. The UI is set to make everything crystal clear, so you can get all the important details of a customer interaction in a glance.
What’s in the Journal
The Journal is first a foremost a visual display of your call history, but it’s also the hub where you can get to virtually any other section with a click of the mouse.
You can listen to call recordings and voicemails straight in the Journal, as well as access voicemail transcripts and filter calls for more efficient searches. In a soon-to-come MightyCall update, you will also be able to either add contacts into your Contact Book or block them forever straight from the Journal.
You can see the main screen of the Journal feature below, to get an idea of how compact and tidy the display is.
The Business Benefits
The main benefit is organization, which separates successful businesses from unsuccessful ones. Having everything in one place means miscommunications and mind slips won’t happen near as much as they otherwise would.
Additionally, having better organization means more reliability. We recognize that too, which is why we store all of our customers’ histories safely and securely in our Cloud. The Cloud isn’t for us—we don’t look at anything in it, we only manage it—it’s to give you peace of mind in case something goes wrong.
What’s more than organization and reliability is the efficiency it brings to teamwork. If you have any number of staff members, having a communications center like this will guarantee everyone is on the same page at all times.
Beyond all the team-oriented features built into MightyCall, having all the information open and with comments means every single customer interaction can be catalogued with detail. Be careful though: any note you leave on a contact or interaction will be public for all your colleagues to see.
As long as your staff isn’t putting down personal details in the Journal, your business has a great feature to increase team cohesion and output.
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