Features

Everything you need from a business phone without the fluff

History of communications

    The headquarters of your business communications

    The Rundown

    Every business needs a place where you can keep track of your activities, call history, and voicemails. For MightyCall users, that central place is the Journal.

    A key component of both our mobile app and desktop version (although it’s called desktop, you can use it on any kind of computer or tablet), you can see your entire communication history with clients in the Journal tab. The UI is set to make everything crystal clear, so you can get all the important details of a customer interaction in a glance.

    What’s in the Journal

    The Journal is first a foremost a visual display of your call history, but it’s also the hub where you can get to virtually any other section with a click of the mouse.

    You can listen to call recordings and voicemails straight in the Journal, as well as access voicemail transcripts and filter calls for more efficient searches. In a soon-to-come MightyCall update, you will also be able to either add contacts into your Contact Book or block them forever straight from the Journal.

    You can see the main screen of the Journal feature below, to get an idea of how compact and tidy the display is.
    journal

    The Business Benefits

    The main benefit is organization, which separates successful businesses from unsuccessful ones. Having everything in one place means miscommunications and mind slips won’t happen near as much as they otherwise would.

    Additionally, having better organization means more reliability. We recognize that too, which is why we store all of our customers’ histories safely and securely in our Cloud. The Cloud isn’t for us—we don’t look at anything in it, we only manage it—it’s to give you peace of mind in case something goes wrong.

    What’s more than organization and reliability is the efficiency it brings to teamwork. If you have any number of staff members, having a communications center like this will guarantee everyone is on the same page at all times.

    Beyond all the team-oriented features built into MightyCall, having all the information open and with comments means every single customer interaction can be catalogued with detail. Be careful though: any note you leave on a contact or interaction will be public for all your colleagues to see.

    As long as your staff isn’t putting down personal details in the Journal, your business has a great feature to increase team cohesion and output.

    virtual phone systemvirtual phone system

    4 out of 5 stars

    virtual phone systemvirtual phone system

    4.2 out of 5 stars

    virtual phone systemvirtual phone system

    4.7 out of 5 stars

    virtual phone systemvirtual phone system

    4.2 out of 5 stars

    virtual phone system

    “I love that I can set up my business hours and
    receive calls only during those hours.
    I like that I’ve been able to keep business and personal separate.”

    Sandra Balzola. Red Sand Studios, LLC.

    virtual phone system
    virtual phone system

    “When we drive out and about my wife can still take customer service calls, take orders, all while we’re driving across Indiana. Having MightyCall has given us total freedom.”

    Mitch Rezman. Vice President, Windy City Parrot

    virtual phone system
    virtual phone system

    “MightyCall saves us up to six times what it costs us.
    That’s a no-brainer for me.”

    Will Schinagl. Simple Stroller Rental

    virtual phone systemvirtual phone system
    virtual phone system

    “Cannot go wrong with this service. We've been using them for over a year. The system has eliminated all robo calls.”

    Varga Gulshani. Elegant Painting

    virtual phone systemvirtual phone system

    FAQ

    Do you have a mobile app?

    Do you support all SIP phones? How to connect SIP?

    Can I customize the voicemail greeting?

    Yes, you can either record your own greeting or download something from your computer.
    The maximum file size is 10Mb.

    Do you provide voicemail to text transcription?

    Yes, voicemail to text transcription is available on the Standard and Ultimate plans. You can read voicemails in the mobile app or in the webpanel.
    Voicemail transcriptions are also automatically sent to your email.
    More information about voicemail transcription is here:
    https://www.mightycall.com/features/voicemail-voicemail-to-text/

    Can I export my call log history?

    Yes, call export is possible in 2 formats: xls and csv.

    Is there a limit on the number of calls that I can record?

    No. our call recording feature is connected to your MightyCall Cloud, so you can record all your calls without worrying about storage space.
    Call recording is included in our Standard and Ultimate plans.

    Can I set up business hours using your service?

    Do you provide an option to block callers?

    Do you offer some sort of dashboard to monitor my team performance?

    Yes, the dashboard and corresponding statistics are available in all our plans.
    MightyCall shows you the 5 most essential statistics of your business in the Key.
    Performance Indicators and Volume sections:

    • Connected vs. Missed Calls Report
    • Average Speed of Answer & Average Talk Time Report
    • Incoming & Outgoing Calls Report
    • Internal Calls Report
    • Voicemails report

    More information about the dashboard is here: https://www.mightycall.com/features/performance-reports/

    Get a guided look into how MightyCall works