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Call Center Software Designed for SMBs

Every customer call is an opportunity to impress

10,000+ SMBs trust MightyCall with their business communications
10,000+ SMBs trust MightyCall with their business communications

MightyCall's cloud call center features

Customizable call routing

Create unique call flows using a no-code designer

Auto dialer

Reduce the time spent manually dialing numbers and allow agents to focus on the conversation and not the process of reaching out

IVR and workgroups

Customize call flows with multi-level voice menus and workgroups

Call queueing

Prevent missed calls by holding incoming calls in a line

Live call monitoring

Supervise ongoing calls through call listening, whispering, or barging

Call recording

Check and store all call recordings

Call transfer

Allow agents to transfer incoming calls to another agent or department

Call log

Keep track of all your call data in one place and download analytics

Call notes

Write follow-ups, updates, and important details about cases

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Solar X - the #1 solar panel installer in Canada

“With me in the management position, keeping track of when clients were called, appointments were being adhered to, and the amount of time that was spent on the phone. And sometimes people could forget to update the call log manually so having it automated, it’s just a manager’s dream.”

Anthony Thorburn, Sales Manager at Solar X
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Reliable service to keep
your customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

MightyCall user ratings:

Ease of use

VoIP average 8.7

Quality of support

VoIP average 8.7

Ease of setup

VoIP average 8.7

Why SMBs choose MightyCall as their call center software

MightyCall offers a reliable call center solution designed to keep growing with your business. This cloud-based software is made for SMBs, offering a powerful yet flexible suite of features at an affordable price, eliminating the need for expensive hardware or IT infrastructure.

Set up and go

MightyCall is user-friendly, allowing SMBs to set up and manage their call center operations within minutes. Its intuitive interface ensures quick adoption by staff, reducing the time and resources spent on training.
You can book a free live onboarding session with MightyCall and have one of our support agents guide you through the process.

inbound call center setup

Communicate with your clients

Manage the flow of both incoming and outbound calls and improve your performance. MightyCall enables direct communication with your clients, offering various features to help your agents with the call management, ensuring that every call is a step towards stronger customer relations.

Collaborate with your team

Upgrade your teamwork and direct calls to team members based on their expertise and availability. MightyCall’s features support real-time collaboration within your team, facilitating a more organized and productive work environment.

Generate more leads

Generate more leads by using MightyCall’s auto dialer to connect with more targeted contacts and increase your engagement rates. This tool simplifies your outreach, enabling direct and effective communication with potential clients. Adapt your call strategies to match customer preferences, leading to improved conversion rates and stronger relationships.

preview dialer mightycall

Supervise your agents

Oversee your agents’ activities and guide them towards improved performance. With MightyCall, you can monitor calls in real-time, offering immediate feedback and coaching to ensure high-quality interactions. This hands-on approach to supervision helps maintain service standards and fosters a learning environment for continuous improvement.

 

Got questions?

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by and ready to help you!
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MightyCall lets you run business communications your way:   Simple Efficient Organized

See how MightyCall
can help your business

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MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way