In the healthcare sector, where information loss can erode patient trust and lead to massive fines, HIPAA compliance is essential to protect sensitive information during communications. HIPAA-compliant call centers ensure that protected health inform...
Gone are the days of manual dialing that wasted agent time and limited call volumes. Today, it’s all about dialer technology. It streamlines the call process, allowing teams to connect with more leads, more efficiently. For sales and customer e...
Great news for Mac users! The MightyCall Desktop App is now available for macOS. From now on, all MightyCall Call Center users can access their call center operations directly from their desktop. No more juggling browser tabs or switching between too...
Compliance with federal HIPAA regulations is not only a legal necessity: it can also help get customers and patients more comfortable with you, as they know their healthcare data will be protected. In this guide, we’ll be going through what you...
Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...
At MightyCall, we care about one thing above all in our customers’ outbound campaigns: helping your team connect with more customers by providing tools that boost connection rates. That’s why we’re introducing one of the most game-changing features f...
Call center metrics are measurable indicators that track efficiency and the quality of customer service within a contact center. For CX leaders, contact center managers, and SaaS teams, mastering these metrics is essential to improving both operation...
In today’s B2B communication, dialer software is a core tool for contact centers and sales teams. They typically help to simplify call management while reducing wasted time. A dialer automates outbound calling, letting sales teams connect with prospe...
Disclaimer: This information is purely educational in nature, and should not be taken as legal advice. Out of eagerness to contact as many people as possible, businesses will naturally want to use all the tools available to them. But when doing so – ...
Disclaimer: This information is purely educational in nature, and should not be taken as legal advice. Call monitoring technology is one of the most useful tools that call center managers have for making sure that everything is running as it should b...
Disclaimer: This information should be taken only as an attempt to inform, and does not constitute legal advice. The predictive auto dialer market is growing rapidly. Already valued at over $3 billion, it’s expected to grow even more in the coming ye...
As your call center operations grow and expand, so should your toolkit. By automating the process of making outbound calls, call center dialers can simplify operations, reduce manual workload, and improve overall customer interaction. In this article...
The timing of outbound calls is extremely important, but unfortunately, it’s often overlooked. The right call can make a drastic difference when it comes to connection rates and conversion rates in jobs such as sales, customer service, or appointment...
In a busy call center, knowing who’s available, who’s on a call, and who’s taking a well-earned break is essential. That’s where agent statuses come in. Up to now, MightyCall has provided a set of default statuses like Available, Do Not Disturb, On a...
Cold calling is probably considered the Jenice of “Friends” – you may not see her coming right away, but you recognize her by voice. We often feel rather annoyed when we realize that the caller is trying to sell or pitch something to us, don’t ...
Mobile phones have become an integral part of professional life, helping with communication, remote work, and just keeping us informed at all times. However, their convenience can become a source of distraction or a barrier to building respectful bus...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
What toll-free codes are available in the USA and when do you need one for your business?
