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Everyone’s been put on hold on the line before. Yet, not every company knows very much about these voice recordings that greet customers when they first call in over the phone. How often are people put on hold, for starters? How long do they stay on the line? And do such messages actually generate real sales? Many companies have a vague idea of the…
Updated: 2017.02.01 In this article we cover: why phone interaction is still necessary; advantages of using a virtual phone number for entrepreneurs; how to manage multichannel communication; MightyCall’s options for efficient customer support. Virtual phone numbers for startups: still a necessity A virtual phone system allows to answer and manage telephone calls without a dedicated…
First impressions matter. That’s true for the dating scene, and it’s true for when customers call you for the first time. This means that the kind of voicemail greeting that they hear needs to be professional. Do it right, and you gain instant credibility. Do it wrong, and you might lose a business opportunity.
Meet Mustafa, our Customer Support Rep! For many small businesses, the owner takes care of all the important tasks. From sending out invoices to answering customer queries, he or his small team are in charge of making sure everything clicks into place.
Are your employees making the most of their downtime? In any business, there are moments between tasks, meetings, or serving customers where your employees have nothing to do. Of course, employees need scheduled breaks during their work shifts. It helps them stay fresh. Also, 85 percent of employees say that taking regular breaks during the day makes them more productive, according to a 2014 study…
Communication has vastly changed in the course of human history from smoke signals to carrier pigeons, Morse code to the first invention of the phone in 1876 by Alexander Graham. Since then, technology of the phone itself has changed from the popular candlestick of the 1890’s, to the classic rotary phone and later to the push button phone of the 1960’s. Other advancements that were added to enhance…
Don’t have enough confusion in your life? Check out Abbreviations.com’s list of telecom acronyms. On this site, you can browse 2,524 acronyms and abbreviations, from “AA” to “ZUD,” all related in some way to digital telephony. You may even recognize a few terms such as “SIP,” “VOIP,” and everyone’s favorite, “PBX.”
“Now listen, sonny, that’s not how we used to do things in MY day.” Ever been told that before? If so, did it drive you crazy? Especially when the advice being given was relevant during, oh, I don’t know, when the cool technology startups had green screens and floppy, noisy, storage.
