Some businesses start out with simple phone systems, which are already a big step up from traditional landlines. However, as needs grow, those basic tools can start to feel limiting.
eVoice is one of those services that many outgrow as their team expands or their workflow becomes more demanding. Even if you haven’t used it yet, it’s worth exploring other options.
Best eVoice alternatives: A comparison
Let’s start with a quick overview of the top eVoice alternatives:
| Provider | Starting price | Unlimited calls in the US and Canada | SMS/MMS | Business numbers included | Free trial | G2 rating |
|---|---|---|---|---|---|---|
| eVoice | $14/mo | Included | Add-on | 3 local and toll-free | No | 2.3 |
| MightyCall | $20/mo | Included | Included | 3 toll-free and local | Yes | 4.5 |
| Google Voice for Business | $10/mo | Included | Included | 1 local | No | 4.1 |
| Grasshopper | $18/mo | Included | Included | 1 local or toll-free | Yes | 3.9 |
| Line2 | $9.99/mo | Included | Included | 1 local | No | 2.7 |
| OpenPhone | $19/mo | Included | Included | 1 local or toll-free | Yes | 4.7 |
How we evaluated these alternatives to eVoice
There are certain factors that we consider when evaluating VoIP services. We assessed eVoice alternatives based on the following criteria to determine if they meet high standards.
- Price: Available services based on different price plans
- Call quality: Clean quality without glitches and call drops
- Key features: All the essential VoIP features – call recording, voicemail, and call forwarding.
- User experience: G2 ratings and reviews
- Integration options: The Possibility of integrating with CRM platforms
- Support channels: Available contact methods to reach out to the support team
What is eVoice?
eVoice is a basic virtual phone system designed for small business owners, freelancers, and individuals who want a professional number without incurring excessive costs. It was first released in 2000 and relaunched in 2010. Now run by Ziff Davis (formerly known as J2 Global), the platform primarily serves users in the United States. It’s one of the oldest phone tools of its kind, focusing on simplicity without advanced extras.
Key features
- Auto attendant to help direct calls
- Call routing and call screening
- Group conference calls
- Voicemails sent to you by email
Integrations
None—eVoice does not connect with other apps or tools.
Pricing
Starts at $14 per user per month.
Free trial
There’s no free trial, but you can get a full refund if you cancel within 30 days.
Why businesses choose eVoice
eVoice is used by small businesses, solo professionals, and remote teams who want an affordable, straightforward virtual phone solution that doesn’t require hardware or a complicated setup. Many users on review platforms such as G2 and Trustpilot highlight its simplicity, reliability, and convenience.
While eVoice doesn’t offer the depth of features that larger enterprise platforms do, it provides just enough flexibility and professionalism to meet the needs of growing businesses.
- Professional presence with auto attendant: One of the key draws of eVoice is its auto attendant system, which helps route calls to the right person or department. This gives small teams the ability to present a more structured and professional image to clients and partners.
- Custom business phone numbers and extensions: eVoice offers toll-free and local numbers in various regions, along with custom extensions. This is especially useful for teams that want to appear more established or serve multiple markets.
- Voicemail-to-text and call screening: These features make it easier for users to manage calls efficiently. Voicemails arrive as email or text, and screening lets users decide whether to take or redirect a call.
- Device and location flexibility: Users can make and receive business calls from their mobile device or desktop, helping to maintain responsiveness while working from anywhere.
Overall, eVoice suits small teams that want simple, essential features.
Why consider eVoice alternatives?
As businesses grow or require more advanced communication tools, many find themselves exploring competitors of eVoice. Based on user reviews and feature comparisons, there are several key limitations that push companies to consider switching.
Limited call management tools
eVoice offers essential features such as call forwarding, voicemail, and virtual numbers, which may be sufficient for individual users or small teams. However, it lacks more advanced handling capabilities, such as customizable call flows, queues, and multi-level IVRs. These tools are essential for businesses managing multiple departments, handling high call volumes, or supporting remote teams.
No third-party integrations
One of the biggest drawbacks of eVoice is its lack of integrations with CRMs, helpdesk platforms, and productivity apps. This creates workflow disruptions and extra tasks for businesses that rely on syncing call data with other software.
No built-in analytics or reporting
The service doesn’t provide call analytics, agent activity reports, or performance dashboards. Without access to this data, businesses struggle to monitor call patterns, assess team performance, and make well-informed decisions about customer service improvements. The lack of insights can limit progress and lead to missed opportunities.
No AI or automation features
eVoice lacks modern automation tools that many businesses now expect from a virtual phone system. There’s no base-level voicemail transcription, automated call summaries, or AI-driven auto attendants to streamline routine tasks. Businesses looking to save time and boost productivity turn to any of the best alternatives to eVoice that offer these automation tools.
Not built for call centers or scaling teams
eVoice is designed for basic business use, not for managing call centers or growing teams. It lacks live call monitoring, agent roles, auto-dialers, and other tools critical for larger operations. So, a more capable alternative will be a smarter pick for businesses that prioritize growth and scalability.
Top 5 alternatives to eVoice: An overview
If eVoice isn’t meeting your needs or feels too limited, there are other business phone systems to consider. In this section, we’ll look at the five best eVoice alternatives:
1. MightyCall
MightyCall is a fantastic VoIP solution packed with useful and smart features. It is designed for small and medium-sized enterprises. It includes unlimited calls and texts, voicemail transcription, intelligent call routing, and advanced features such as live call monitoring, adjustable user roles and permissions, and multi-level IVR.
All of this is built on enterprise-grade infrastructure that provides superior call quality and uptime. MightyCall’s great support and customizable tools allow teams to stay connected and never miss a client call.
Features
- Multi-level IVR
- Real-time dashboard
- Roles system
- Voicemail transcription
- Call listening, barge, and whisper
Integrations
All major CRMs
Pricing
- Core: $15
- Pro: $23
- Power: $30
- Enterprise: Custom price
Free trial
MightyCall offers a 7-day trial.
Support channels
MightyCall offers one of the best support experiences in the industry, featuring real, live human assistance. Whether you need quick answers or in-depth help, the team is easy to reach through multiple channels:
- Live Chat: Receive instant assistance from a support agent through the website chat.
- Phone: Prefer to speak with someone? Call MightyCall’s support team at +1 (888) 256-8312, extension 2.
- Email: Reach out anytime at support@mightycall.com.
- Help Center: Explore helpful guides or submit a support ticket through the online form.
What makes it better than eVoice?
- Modern and user-friendly interface: MightyCall offers a clean, intuitive dashboard that’s easier to navigate compared to eVoice’s older, more dated interface. This helps teams manage calls, voicemails, and settings more efficiently.
- Stronger integration with CRM and VoIP tools: MightyCall integrates more easily with CRMs. It supports click-to-call functionality across platforms, helping sales and support teams organize their workflows.
- Better support for remote and international teams: With features like international numbers, mobile apps, and browser-based calling, MightyCall is better suited for businesses with remote or global teams. eVoice’s international support is more limited and sometimes less reliable.
MightyCall limitations
- No video calling or conferencing tools are built into the platform.
- Occasional mobile app performance issues: MightyCall’s mobile app offers great flexibility for users on the go, but some users have reported occasional minor glitches.
Customer feedback
Rating: 4.5/5.0 on G2
MightyCall is highly regarded by customers as a dependable VoIP solution, thanks to its user-friendly interface, rapid setup, and strong capabilities, including multi-level IVR and customizable call routing. The responsive support team and competitive pricing receive a lot of praise.
However, some customers report periodic troubles with the mobile app, noting instability as a disadvantage.
Sol Y.
CEO Small-Business (50 or fewer emp.) |
12/24/2024 "One of its strongest features is the user-friendly interface, which allows even the least tech-savvy team members to navigate call flows, manage voicemails, and monitor team performance easily."
|
Best for
MightyCall is a great fit for small and mid-sized businesses seeking a professional, flexible phone system that’s easy to manage and affordable. It’s especially well-suited for remote teams, startups, service-based businesses, and companies with staff working across multiple locations.
schedule your personalized demo with our amazing team
2. Google Voice for Business
Google Voice for Business is a phone service from Google that works online and through apps. It was relaunched in 2018 and is part of Google Workspace (formerly G Suite). It helps small businesses and teams make and manage calls, voicemails, and texts using the tools they already use, such as Gmail and Google Calendar. It’s widely used in the US and works for companies that want a basic, affordable phone system. You can find some Google Voice alternatives here.
Features
- Call forwarding to different devices
- Team call groups (ring groups)
- Voicemail transcription
- Spam call blocking
- Multi-level auto attendant
Integrations
- Gmail
- Google Calendar
- Google Meet
- Google Contacts
Pricing
- Starter: $10/user/month
- Standard: $20/user/month
- Premier: $30/user/month
Free trial
No, but Google Workspace has a 14-day free trial (Voice is not included).
Support channels
- Online help center and articles
- Email and ticket support
- No live chat or phone support on basic plans
- Faster assistance is only available on higher-tier plans
What makes it better than eVoice?
- No surprise fees: Google Voice offers simple, all-inclusive pricing with no hidden costs, unlike eVoice, which adds extra charges for minutes and usage.
- Works better with Google apps: Fully connected with Gmail, Calendar, and Meet.
- Easier to use: This alternative features a clean and familiar interface, making it especially accessible to users already familiar with Google services.
- Backed by Google: Strong reliability and call quality due to Google’s global network.
Google Voice for Business limitations
- Must use Google Workspace: You can’t get Google Voice as a standalone product.
- Few outside integrations: Like eVoice, it doesn’t connect with CRMs or third-party tools.
- Limited support unless you pay more: Fast or live support is only available on expensive plans.
- Not ideal for call centers: This eVoice alternative lacks advanced tools such as call monitoring and auto-dialers.
Customer feedback
Rating: 4.1/5 on G2
People like how easy it is to set up, especially if they already use Gmail or other Google tools. It’s also considered affordable and reliable for daily use.
On the downside, users report that it doesn’t integrate with many other tools, and support can be slow. It’s also not ideal for larger businesses that need more advanced phone system features.
Customer support is not up to par, the number of features is lacking compared to modern VoIP providers –
Read the full review
Best for
It’s ideal for small businesses and remote teams that already use Google Workspace and require a basic, reliable phone service without unnecessary extras.
3. Grasshopper
Grasshopper is a VoIP phone system built with independent professionals, freelancers, and small businesses in mind. Founded in 2003 and based in the USA, it has supported over 300,000 users across North America.
Unlike eVoice, which has shifted direction over time, Grasshopper has stayed focused on providing a reliable and easy-to-use communication platform. It gives users the ability to manage business calls, voicemails, and extensions directly from their existing smartphones or computers.
Features
- Local, toll-free, or vanity numbers
- Call forwarding and transfers to any device
- Voicemail with custom greetings and transcription
- Several extensions for departments or team members
- Ability to handle multiple calls simultaneously
Integrations
No third-party integrations available
Pricing
- True Solo: $18/month
- Solo Plus: $32/month
- Small Business: $70/month
Free trial
You can try Grasshopper for free for 7 days.
Support channels
- No real-time chat (AI chatbot only) or 24/7 availability
- Phone support (limited to business hours)
- Email assistance via web form
- Self-service knowledge base
What makes it better than eVoice?
- Simpler, more predictable pricing: Grasshopper offers flat rates that are easier to manage, which is better than eVoice’s paid add-ons.
- More polished voicemail tools: Users get more control over voicemail greetings and automatic transcription features.
- Proven platform: With 20+ years in the industry, this competitor delivers more consistency and reliability than eVoice’s newer versions.
Grasshopper limitations
- No integrations with business tools: Doesn’t support connections to CRMs, email platforms, or calendars.
- Design feels a bit dated: The interface isn’t as modern or intuitive as some of today’s alternatives.
- No internal collaboration features: You won’t find messaging, conferencing, or video capabilities.
Customer feedback
Rating: 3.9/5 on G2
Grasshopper is praised for being easy to set up and use, especially by solo users and startups. People appreciate the ability to sound professional without needing complicated systems.
On the other hand, users commonly point out the outdated look, limited features, and lack of integrations. It works well for simple setups, but some users outgrow it as their needs become more advanced.
Web app could use a redesign
Text messaging should be included
Not the easiest to set up
Read the full review
Best for
Grasshopper works best for small service providers, solo entrepreneurs, and mobile professionals, such as consultants, agents, or contractors.
4. Line2
Line2 is a VoIP phone service designed for small business owners, freelancers, and individuals who need a second number for work. Launched in 2008 in San Francisco, this competitor has been around for over 15 years. The service lets its customers manage calls and texts through VoIP using their existing mobile devices or desktops, and it’s mainly popular in the USA.
Features
- Call forwarding and routing
- Caller ID and call screening
- Call blocking
- Voicemail recording and transcription
Integrations
No third-party integrations are currently available.
Pricing
Single plan: $9.99/month
Free trial
No free trial is offered, but you can receive a refund within 30 days.
Support channels
- Email and phone support
- Help center with FAQs
What makes it better than eVoice?
- One low-cost plan: Line2 is a cheap alternative with a single, flat-rate plan and no hidden fees, unlike eVoice, which adds usage charges.
- Desktop access: Includes a dedicated desktop app for added flexibility, which eVoice doesn’t provide.
- Simple setup: Easier onboarding without complex configurations or extra services.
Line2 limitations
- No integrations: Can’t connect with tools like CRMs or helpdesk platforms.
- Basic feature set: This eVoice alternative lacks advanced business tools like call analytics, team collaboration, and IVR.
- Limited support hours: Support isn’t available 24/7, and can be slow to respond.
Customer feedback
Rating: 2.7/5.0 on G2
Line2 is easy to get started with, and many solo users like its clean interface and decent call quality for the price.
However, it doesn’t have a strong overall rating, mainly because it lacks integrations, advanced features, and isn’t ideal for teams that require more than just the basics.
The service is VERY sporadic. We have quite a bit of downtime and it seems to be more frequent. –
Read the full review
Best for
Freelancers, solo entrepreneurs, and small business owners who need a simple second phone line for work.
5. OpenPhone
Another company like eVoice is OpenPhone. It is a business phone service launched in 2018 and based in San Francisco. It’s built for small teams, remote workers, and growing companies that need an easy way to handle calls, texts, and internal messages all in one place. What makes this alternative stand out is its focus on regular improvements based on customer feedback, straightforward pricing, and a clean, mobile-friendly interface.
Features
- Automated call routing
- Call recording and history tracking
- Smart AI assistant (Sona) to answer and log calls
- Operating hours setup and custom voicemail
- Team chat and shared business communication inbox
Integrations
- Slack
- Zapier
- Hubspot
- Salesforce
Pricing
- Starter: $19/user/month
- Business: $33/user/month
- Scale: $47/user/month
Free trial
Yes, 7 days
Support channels
- Live chat and email on weekdays
- Online help center with tutorials and FAQs
What makes it better than eVoice?
- Built-in team messaging: OpenPhone lets team members communicate and share updates within the app, whereas eVoice has no internal chat tools.
- AI-powered call handling: The Sona AI agent can answer calls and respond based on set rules and log details.
- Cleaner pricing model: OpenPhone maintains transparent and simple pricing, without charging extra for usage.
- User-driven development: OpenPhone updates its platform regularly based on customer feedback, while eVoice has remained relatively unchanged for years.
OpenPhone limitations
- Limited international calling: Although support is available, it’s not as extensive as that of some global-first providers.
- Basic analytics: Reporting and call tracking features are minimal, which won’t suit teams that need in-depth metrics.
Customer feedback
Rating: 4.7/5.0 on G2
Users love OpenPhone’s modern interface and mobile-first design. Many highlight how helpful the shared inbox and team messaging tools are for improving response times and collaboration.
That said, some users feel that the reporting tools are too limited and mention that the lack of real-time support can be a problem if an urgent issue arises outside of business hours.
Occasionally the app on my phone will act buggy. I’ve had times where I can hear them but they can’t hear me. Sometimes past calls and chats wouldn’t load, but a reboot usually did the trick. The good thing is I know I can count on their support team to resolve any issue. –
Read the full review
Best for
Great for startups, freelancers, and small teams that want a flexible phone solution with texting and internal chat capabilities.
How to choose the right eVoice alternative?
Choosing the right eVoice alternative for your business depends on several factors that will ensure the platform suits your business needs.
- Choose call quality and reliability: The quality of your telephone calls is important for smooth business operations. Look for a VoIP solution that guarantees high-definition audio and minimal downtime.
- Opt for scalability: As your business grows, your phone system should grow with it. Choose a service that can easily scale up or down based on your needs.
- Integration capabilities: A good alternative should easily integrate with the tools you already use.
- Go for pricing and flexibility: Consider your budget and the pricing structure. Look for options that offer flexible plans, so you can choose a package that fits your company’s size.
- Choose the best customer support: Quick, responsive customer support is essential, especially when dealing with technical issues. Check for multiple communication channels and user-friendly help resources.
Done with eVoice? Here’s what’s next
If you’ve outgrown your phone system and need more modern features, there are plenty of strong alternatives to eVoice. The best choice depends on your specific needs—be it easier collaboration, smarter call handling, or better pricing transparency. There’s no completely free alternative with the same features, but some low-cost options give you a lot more for your money.
If you’re looking for a user-friendly competitor with advanced features, a clean interface, transparent pricing, and responsive support, MightyCall is definitely worth a look. Consider it a practical step up from basic providers.
