Meet Mustafa, our Customer Support Rep! For many small businesses, the owner takes care of all the important tasks. From sending out invoices to answering customer queries, he or his small team are in charge of making sure everything clicks into plac...
Are your employees making the most of their downtime? In any business, there are moments between tasks, meetings, or serving customers where your employees have nothing to do. Of course, employees need scheduled breaks during their work shifts. It he...
Telephone customer service recently received a huge black eye, thanks to an audio recording that went viral. The recording was of a phone conversation between a Comcast customer retention service rep and a customer trying to cancel his account. The g...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Ensure your automated phone menu helps your customers, instead of infurates them!
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
How can you avoid boring, generic messages and opt for creative, funny voicemail greetings that will engage callers? Let's find out!
