Disclaimer: This information should be taken only as an attempt to inform, and does not constitute legal advice. Call center regulations can often be a dense and seemingly impenetrable net of laws – but pleading ignorance will not get you out of lega...
Disclaimer: This information is purely educational in nature, and should not be taken as legal advice. Call monitoring technology is one of the most useful tools that call center managers have for making sure that everything is running as it should b...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Disclaimer: This information should be taken only as an attempt to inform, and does not constitute legal advice. The predictive auto dialer market is growing rapidly. Already valued at over $3 billion, it’s expected to grow even more in the coming ye...
As your call center operations grow and expand, so should your toolkit. By automating the process of making outbound calls, call center dialers can simplify operations, reduce manual workload, and improve overall customer interaction. In this article...
The timing of outbound calls is extremely important, but unfortunately, it’s often overlooked. The right call can make a drastic difference when it comes to connection rates and conversion rates in jobs such as sales, customer service, or appointment...
Ensure your automated phone menu helps your customers, instead of infurates them!
Are you looking to improve your call center’s performance but not sure which dialing technology to choose? Call centers rely heavily on advanced dialing technologies to improve their operations. Understanding the differences between progressive...
Is cold calling illegal? No, it isn’t. But that doesn’t mean there aren’t laws and regulations your business will need to be aware of. Read on to know more!
Suddenly, business is booming. You’re an SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. However, that also means you have more callers, more connections that need to be made, ...
This article explores the types of call flows, common challenges in managing them, and the future of it all.
When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Auto dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wil...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Ensure your automated phone menu helps your customers, instead of infurates them!
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
How can you avoid boring, generic messages and opt for creative, funny voicemail greetings that will engage callers? Let's find out!
