Category Business Insights

If you are running any form of business, making, receiving and handling business calls is likely one of your key business activities. How well calls are handled in any business will go a long way in determining productivity level. And that’s why it is important not only to have a solid virtual phone system but…

VoIP has gained a lot of popularity over the years and there are now millions of VoIP users around the world. If you, however, are hearing about VoIP for the first time or you’ve heard of it but you do not really know what it is, then here is what you need to know. What…

With the WebPhone, you can communicate using your business phone number with your staff, clients or customers straight from your computer. There is no phone necessary.

A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.

This is an in-depth technical article on Canadian toll-free numbers; if you’d like the shorter version, go here If you are a business owner and you live or have businesses not just in Canada, but also in the US, Mexico or Caribbean countries, then you might want to pull up a chair read this article.…

Sometimes your company can’t always answer every call. In these situations, the calls go into a queue, and the callers wait for their calls to be picked up, instead of constantly receiving ‘busy’ notifications. 

Call recording is simple: when you make or receive calls, your phone system records your calls if you have the option to record inbound/outbound calls selected.

Most people have just one phone number. It’s usually seen as the more convenient option, since they get to run all their phone activities through that number and therefore only have to worry about one number. However, if you happen to be a business owner then running all your activities, both personal and business, through…

Сonference calls are a tool you simply must use in your business’s everyday operations. MightyCall’s conference call recording helps you not to miss any part of a conference call since you can go back and listen again.

It’s essential that your business has a voicemail system. You want a way to reach customers who contact you after your business hours — every lead is a potential sell. And that’s what you do, right? Sell products and/or services to make yourself some sweet moolah. So it’s important that your business has the perfect…

In this article we cover: Why missed calls are bad for business How an automated attendant can help with caller retention How an automated attendant can cut overheads and improve revenues Why the MightyCall virtual phone number system is a robust communications option. Why is an auto attendant good for business? An automated attendant/receptionist is…