Call Recording

Running a business isn’t all about brainstorming sessions. Most of the time, it’s a whirlwind of meetings, calls, and “Wait, what did we decide again?” moments. That’s where call recording swoops in like your business’s personal memory bank. With MightyCall, you can legally capture every conversation, so nothing important slips through the cracks. Stay organized, protect your company, and keep your team in the loop, all with one powerful feature.

What is call recording for business?

A good call recording service is like having a rewind button for your business conversations. Whether it’s an incoming or outgoing call, everything gets captured and stored safely in the cloud, ready for you to replay anytime, as long as you’re connected to the internet. With MightyCall, you can even download them.

Need to share a recorded call? Simply grant access to the right people, and you’re all set. This isn’t just a “nice-to-have” feature. It’s one of the most powerful tools in any VoIP system. Use recorded calls to train your team, refresh your memory on details, or use them as a backup when someone recalls things a little differently.

What does the call recording feature look like?

The phone call recording feature is accessible from both MightyCall’s console and the Mobile App. In the console, you can check them from either the agent’s workspace or call logs in the Reports tab. When the feature is activated, you’ll find all your recorded conversations and be able to play and download them.

Keep in mind that MightyCall allows you to select auto-record for both inbound and outbound calls. Once you have checked these options, the process will be fully automated, and you won’t have to remember to press any buttons before the call. You’ll also see a greeting that plays beforehand, informing your callers that they are being recorded. Keep this box checked for legal compliance.

How to configure and customize call recording in MightyCall

Recording phone calls can be very useful, especially if you master the intricacies and nuances of the feature. How does it work?

Start recording inbound calls

1. Go to Numbers in the MightyCall console.
2. Click on the gear next to the number you would like to choose.
3. On the pop-up, check or uncheck the box next to “Record your incoming calls.” (if needed).
4. Once that is selected, click the drop-down found below it. This is the greeting that will play, alerting your conversant of the automatic call recorder.
5. If you don’t like any of the greetings, you can click the green “+Add Greeting” button to record your own.
6. You can also select when the greeting should play. Choosing the first option (found below the drop-down) makes the greeting play after being connected to an operator.

Stop recording outbound calls

1. Go to Numbers in the MightyCall console.
2. Click on the gear next to the number you would like to choose.
3. On the pop-up, check or uncheck the box next to “Record your outbound calls.” (if needed)

Let your conversation partners know they’re being recorded

1. Go to the same pop-up as you did before.
2. From there, select “Make Other Parties Aware that you are recording…”

Play the prompt before the conversation begins

1. Head to the same pop-up as you did previously.
2. Instead of checking the circle next to “Play a media prompt after connection to the operator,” select “Play a media prompt after the basic greeting.” This means that the call will start being recorded after the prompt plays, but before the conversation begins.

Business call recording features in MightyСall

A call recording service for businesses opens up numerous possibilities, and although it may seem simple, it provides a range of options to work with. Here are four in particular:

1. Record your incoming calls: MightyCall lets you record business calls that come in to you. This is useful for keeping a record of what was said, who said it, and when it was said, whether you work in an office or a contact center.
2. Record your outbound calls: VoIP call recording works both ways, of course; you can also set up recording for your outbound calls.
3. Setting a caller alert before recording a call: By letting the person you’re recording know that they’re being recorded, you can protect yourself from accidentally committing a crime.
4. Select call recording notification for the caller: MightyCall allows you to choose the type of notification that callers receive to inform them that it will be a recorded call.
5. Granting access based on roles: You can set limits on who can and who can’t see call recordings.
6. Storing unlimited call recordings for 1 year: Store as many call recordings as you want for the entire year.
7. Download recordings: If you need to access old recordings for any reason or save them for future use, you can always download them.

How many call recordings can I store?

MightyCall allows you to store unlimited call records. This means you don’t have to worry about running out of storage space for your audio recordings. Suppose you don’t want to clutter your office phone, user profile, or mobile phone with all the important audio and delete the rest. You can download the essential audio and delete the rest; it’s entirely up to you.

How long do the call recordings stay in my inbox?

MightyCall will store the records of your calls for one year before automatically deleting them. However, that does not mean you will lose them forever. The best benefit of being able to keep a record of your business calls is that it’s *your* record. You can download the recorded calls onto your computer or a USB.

Why use call recording services?

From missed details to “Wait, did they really say that?” moments, phone call recording can be a business lifesaver. With the right call recording app, you get more than just a safety net; you get a tool that keeps your team sharp, your records spotless, and your promises clear. Let’s look into why call recording for small businesses (and big ones, too) is such a game-changer.

Free record keeping

Taking notes during a call is fine, until you’re juggling a conversation, a pen, and your train of thought. With a call recording app, every word is automatically captured for you. No scribbling, no guessing, no “What did they say again?” moments; just clear, complete records you can revisit anytime.

Help your employees

A business phone system is so much more than a call-answering tool. When you start using this feature for your business, it becomes a powerhouse. Here’s why the ability to record calls can make a difference:

1. Protect yourself from lawsuits: Legal trouble (especially the frivolous kind) can be costly and stressful. Having a call recording means you can confidently demonstrate exactly what was and wasn’t promised.
2. Hold people to their word: The “Record Call” feature works both ways. If someone tries to rewrite history, you’ll have the original conversation ready to set the record straight.
3. Train your employees: Reviewing past calls can highlight great techniques and reveal areas for improvement. Use them for training, coaching, and boosting performance.
4. Keep track of conference calls: Big meetings can be a blur of voices and ideas. Recording them ensures you can revisit every point without missing a beat.

Ready to start using the business call recorder?

Plenty of VoIP programs out there let you record calls, but if you’re after a truly inclusive VoIP system, you’ll want more than just the basics. Inclusive means yes, you get a reliable recording, but also a whole toolkit of extra features, top-tier security, a sleek and user-friendly interface, and a support team that picks up the phone.

MightyCall delivers all of that, and then some. So if you’re ready for a VoIP system that works as hard as you do, then why wait?