VirtualPBX vs. MightyCall

Key differences between VirtualPBX and MightyCall

This MightyCall vs VirtualPBX section shows how two phone systems meet different business needs.

Customizable call routing

VirtualPBX includes basic call routing that works well for small businesses. You can send calls to different users or devices and set up ring groups or call forwarding rules. However, the routing options are fairly limited and don’t offer much flexibility for more advanced setups.

Compared to VirtualPBX, MightyCall gives users far more control over how calls are routed. You can create detailed flows, route by schedule or role, and customize call paths through a visual call flow builder.

Call reporting

The difference between VirtualPBX and MightyCall becomes clear here. VirtualPBX only offers basic reporting, mainly call log history, with no real-time monitoring or team-level insights.

MightyCall includes built-in call reporting tools that help businesses track performance across users and departments. You can view detailed call logs, monitor team activity, and get insights into missed or unanswered calls. This level of visibility is especially useful for teams that want to improve responsiveness and accountability.

Live call monitoring

MightyCall offers a fantastic set of call monitoring tools to improve service quality and support agent training. Supervisors can listen in on live calls, speak privately to agents (Whisper), join conversations when needed (Barge), or take over a call entirely (Intercept). These features are integrated into the intuitive dashboard.

VirtualPBX offers powerful call monitoring but only through a separate product, not their standard Business Phone plans. Tools like Monitor, Whisper, Barge, and Steal are available, but you’ll need to upgrade to access them.

CRM integrations

MightyCall supports integrations with popular CRMs and business tools so teams can sync call data with customer records. These help streamline workflows and improve the overall customer experience, especially for businesses that rely on organized lead and contact management.

In comparison, VirtualPBX offers other CRM integration options. Basic call data can be exported or viewed, but direct syncing with CRM platforms isn’t a major focus.

Advanced roles & permissions

MightyCall gives you full control over what individual users can see and do with your phone system. You can set up default roles like Admin, Manager, and Agent. Alternatively, you can create custom roles to fit your team’s needs.

Unlike MightyCall, VirtualPBX doesn’t offer this kind of detailed role control, which can make things tricky if you’ve got a growing team or work with freelancers.

MightyCall and VirtualPBX similarities

These platforms share several core features, offering essential business communication tools. Here’s a look at where they align.

Auto-attendant

MightyCall and VirtualPBX both provide an auto-attendant, a key feature that greets callers with a recorded message and routes them based on keypad input. With MightyCall, you can create multi-level menus, customize greetings, and direct calls by department, user, or time of day.

VirtualPBX also includes an auto-attendant in its Business Phone plan. It covers the basics like greeting callers and sending them to the right extension or voicemail box.

Call recording

Both VirtualPBX and MightyCall include call recording as part of their business phone solutions. With MightyCall, users can automatically record inbound and outbound calls, store recordings securely, and access them anytime through the dashboard.

VirtualPBX also offers call recording. Recordings can typically be stored and reviewed, but storage limits and access controls may vary depending on the plan. Still, both services make it easy to capture and revisit conversations when needed.

Call blocking

MightyCall and VirtualPBX offer call blocking features to help businesses avoid unwanted communications and reduce spam. With MightyCall, users can block specific numbers or set up rules to filter out suspicious calls.

VirtualPBX also allows businesses to block certain numbers or set filters to prevent spam or irrelevant calls from getting through.

Business hours & scheduling

MightyCall provides flexible business hour settings that let you define call behavior by time of day, day of the week, or even holidays. You can set up separate rules for opening hours, after-hours, and weekends. Overall, you have complete control over how calls are handled at all times.

VirtualPBX includes basic business hour functionality that covers standard opening times. It works for simpler needs but doesn’t offer the depth or customization required for more complex schedules or multi-location setups.

Hardware phone support

MightyCall can be used on your phone, computer, or web browser. However, if your team prefers using physical desk phones, it supports those too through an SIP setup. VirtualPBX works with a wide range of SIP desk phones; you can even buy pre-configured models directly from them.

Mobile app for call management

Both offer mobile applications that let users manage calls and voicemails from their phones. MightyCall provides a user-friendly mobile app that allows you to make and receive calls, access voicemail, and manage features like advanced call routing and the auto-attendant, all while on the go. VirtualPBX also offers an app, but it doesn’t have most of the features that MightyCall has.

Comparing MightyCall and VirtualPBX pricing & plans

Let’s compare MightyCall and VirtualPBX when it comes to cost and value.

VirtualPBX pricing

*14-day money-back guarantee

Note: Prices are current as of the article’s publication time.

VirtualPBX is a fine option for those looking to separate personal and work communication. The more affordable plans cover all the basics, and as you move up in the price range, you get more advanced features.

Interestingly, VirtualPBX has introduced a Contact Center plan priced at $59 per agent per month but it lacks key call center features such as a dialer.

MightyCall pricing

Note: Prices are current as of the article’s publication time.

MightyCall, compared to VirtualPBX, is made with growing businesses in mind. Right from the start, you get more features that can help a team stay organized and efficient. Higher-tier plans add even more valuable features that help teams stay ahead.

If you’re looking for a system that provides greater value and scalability, MightyCall offers a stronger solution for the price.

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VirtualPBX or MightyCall: Which service is safer?

Unlike VirtualPBX, MightyCall is built with reliability at its core. It runs on dedicated physical servers that the company owns directly, which gives them full control over performance and security. With the built-in extra system capacity, the platform handles busy periods without service interruptions or data risks.

VirtualPBX works fine for basic needs, but for businesses that depend on stable, secure communication, especially as they grow, MightyCall is the stronger choice.

Difference between VirtualPBX and MightyCall user support and satisfaction

VirtualPBX offers responsive support via phone and email, with users generally appreciating the assistance they receive. However, some have found the system transitions and interface updates confusing, sometimes leading to frustration during setup or changes.

G2 Rating: 4.1/5

• What users like: The system is intuitive and easy to set up, with smooth onboarding and assistance throughout the process.
• What users don’t like: Occasional problems with call routing and extensions being inaccessible despite being marked as available. A few users expressed disappointment with the use of offshore support.

I am pleased with the customer service that I have received with PBX. I have come upon some issues, but they have been very proactive in correcting them. Kathy Melendez and David have been amazing; they have been extremely helpful in making sure that my phone system is working correctly.
Read the full review on G2

In comparison, MightyCall leans into simplicity, with easy access to support, especially through live chat. It’s easy to set up, though users occasionally hit roadblocks with more advanced or technical needs.

G2 Rating: 4.5/5

• What users like: Easy-to-use call flow and intuitive system. Excellent support that’s quick and efficient. Smooth onboarding and setup process.
• What users don’t like: Occasionally, people experience dropped calls or issues with call quality. Some report difficulty transferring or forwarding voicemails to other users.

Emilio J. Co-Founder Small-Business (50 or fewer emp.)

01/28/2025 "Really good service with an amazing customer service. Service is very good you can call with any interruptions, and the customer service is amazing, if you have any question or concern they will help you right away." Read full review on G2

Compared to MightyCall, VirtualPBX provides more traditional support options. MightyCall, on the other hand, wins points for its simplicity and faster response times.

Which one is right for your business?

The differences between each service are based on their intended purposes, so the right choice will depend on your needs.

VirtualPBX is best for

VirtualPBX is better for small businesses or individuals who only require a basic phone system for call handling. For instance, a small local shop that simply needs to direct customer calls and manage voicemails would find VirtualPBX to be enough for their needs.

MightyCall is best for

MightyCall is a good choice for businesses that need more advanced VoIP features and flexibility. It’s ideal for teams that require better call management and monitoring tools, and it can easily scale as your business grows. For example, a sales team with a high call volume could use MightyCall to improve their efficiency and keep track of their performance more effectively.