MightyCall vs. OpenPhone

Why Choose MightyCall?

Superior Call Quality: MightyCall delivers exceptional call quality through dedicated, bare-metal servers and an active-active telephony setup. With direct connections to major telephony carriers, our solution ensures every call is clear, stable, and reliable, setting a new standard for call center clarity.

Advanced Dialer Options: MightyCall offers three auto-dialer types for automation outbound calling:

• The Preview Dialer allows agents to review call details before connecting, ensuring well-prepared conversations.
• The Power Dialer accelerates campaigns by dialing sequentially and automatically connecting agents to live calls, reducing idle time.
• The Predictive Dialer, available on MightyCall’s Enterprise Plan ($50/user/month), uses algorithms to predict agent availability and call answer rates, maximizing efficiency and throughput.

MightyCall also has a built-in Answering Machine Detection, ensuring that agents only connect with live recipients and reducing wasted time on voicemails.

Unlike MightyCall, OpenPhone doesn’t offer any dialer functionality, leaving outbound campaigns entirely manual. Additionally, OpenPhone lacks National Do Not Call List integration, an essential feature for compliant outreach.

MightyCall’s dialers simplify and automate outbound calling, keeping the call center productive and compliant.

Live Call Monitoring: MightyCall provides real-time call monitoring, allowing supervisors to listen in on live calls, offer guidance, and provide immediate feedback to agents. Supervisors can intervene when necessary, helping to resolve issues quickly and maintain customer satisfaction.

MightyCall offers the following call monitoring types:

• Call Listening: A supervisor listens in on a live call without interfering or speaking.
• Call Barging: A supervisor jumps into the ongoing call to speak directly with the customer.
• Call Whispering: A supervisor talks directly to an agent during a call without the customer’s knowledge.
• Call Intercept: The agent is disconnected from the call, and the supervisor takes over the conversation directly with the customer.

Ease of Use: MightyCall is designed with a focus on simplicity, utilizing best UX practices to create a product that’s straightforward and efficient. Your team will face a minimal learning curve and be ready to work immediately. Plus, we offer free white-glove setup and onboarding to ensure a smooth start.

Exceptional Support: Our customers consistently praise MightyCall’s responsive and empathetic support. We’re truly customer-obsessed, treating each client with dedicated care. Any issue is quickly resolved, ensuring your team always has the backup they need to keep operations running smoothly.

Budget-Friendly: With flexible pricing and a transparent fee structure, MightyCall makes powerful call center solutions accessible without hidden costs, letting you get the most from your budget.