MightyCall vs. Dialpad

If you’re seeking a budget-friendly call center platform that’s easy to use, delivers excellent call quality, and offers top-notch support, it’s time to look at MightyCall vs. Dialpad.

	MightyCallPro plan	Dialpad ConnectPro plan
Price per user	$30/mo/user	$35/mo/user
Minimum number of users	3	3
Phone numbers included	3 toll-free and local	~~1 local~~
Local minutes included	Unlimited*	Unlimited*
Toll-free minutes included	Unlimited*	~~Pay-per-minute~~
SMS and MMS included	Unlimited*	~~250 messages per user per month~~
Multi-level IVR
Visual voicemail
Ring groups
Call recordings
Call analytics
Call listening
Call whisper
Call intercept
Roles & permissions system Admin, supervisor, and agent roles with custom permissions	Advanced	~~Basic~~
AI call summary
Integrations	HubSpot + Salesforce + BaltoAi + API	HubSpot + Salesforce + Zoho + API
High-availability Seamless Redundancy infrastructure MightyCall runs multiple dedicated physical servers simultaneously, ensuring real-time synchronization for zero downtime and built-in redundancy
Setup & personalized onboarding
Support	Best in industry human support	Live support

* subject to Fair use policy

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Why Choose MightyCall?

Superior Call Quality: MightyCall delivers exceptional call quality through dedicated, bare-metal servers and an active-active telephony setup. With direct connections to major telephony carriers, our solution ensures every call is clear, stable, and reliable, setting a new standard for call center clarity.

Advanced Dialer Options: MightyCall outperforms Dialpad when it comes to dialer functionality, offering a Preview Dialer and Power Dialer on its Power plan ($40/mo/user), and a Predictive Dialer for high-volume outreach on its Enterprise plan for just $50 per user per month.

The Preview Dialer allows agents to review call details before connecting, ensuring well-prepared conversations.
The Power Dialer accelerates campaigns by dialing sequentially and automatically connecting agents to live calls, reducing idle time.
The Predictive Dialer uses algorithms to predict agent availability and call answer rates, maximizing efficiency and throughput.

In contrast, Dialpad’s single Salesforce Power Dialer comes at $110 per user per month and offers limited capabilities.

Additionally, Dialpad lacks essential features like National Do Not Call List integration and charges extra for basic analytics, whereas MightyCall includes advanced campaign analytics at no additional cost.

Ease of Use: MightyCall is designed with a focus on simplicity, utilizing best UX practices to create a product that’s straightforward and efficient. Your team will face a minimal learning curve and be ready to work immediately. Plus, we offer free white-glove setup and onboarding to ensure a smooth start.

Exceptional Support: Our customers consistently praise MightyCall’s responsive and empathetic support. We’re truly customer-obsessed, treating each client with dedicated care. Any issue is quickly resolved, ensuring your team always has the backup they need to keep operations running smoothly.

Budget-Friendly: With flexible pricing and a transparent fee structure, MightyCall makes powerful call center solutions accessible without hidden costs, letting you get the most from your budget.

MightyCall's outbound call center features

Call disposition

Track and categorize call outcomes for strategic follow-up and higher reporting accuracy.

Live call monitoring

Supervise ongoing calls through call listening, whispering, or barging

Call recording

Check and store all call recordings

Customizable call routing

Create unique call flows using a no-code designer

Predictive dialer

Reduce the time spent manually dialing numbers and allow agents to focus on the conversation and not the process of reaching out

Call reporting

Keep track of the campaign data in one place and download analytics

Call notes

Write follow-ups, updates, and important details about cases

Do Not Call (DNC) compliance

Automatically screen against DNC lists to ensure compliance with regulation and protect your business from potential fines

View all Mighty Features

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4x Call Volume and 10x Cheaper

“With the use of MightyCall, from the dialer they helped me create to the minutes they’ve been able to give me, I’ve been able to get my bill down to around $2,800 a month. From $32,000 to $2,800 dollars a month.”

Jason Elsen, owner of Black Creek Management

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Reliable service to keep your
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MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup