When selecting a call center solution, it is important to consider the specific needs of the business. Avoxi serves as an excellent tool for inbound call centers and companies with an international presence, offering features designed for global communication and inbound customer support. However, for call centers focused on outbound calling campaigns, MightyCall is the better choice. With features like auto-dialers, detailed outbound campaign reporting, and live call monitoring, MightyCall enables smarter and more efficient call center operations. Below is a comparison highlighting the differences in these areas.
MightyCall Power plan |
Avoxi Engaged Enterprise plan |
|
---|---|---|
Price per user | Up to $40/mo/user | From $49.99/mo/user + $9.99 platform fee |
Minimum number of users | 3 | 3 |
Phone numbers included | 3 | 1 |
Additional number | Up to $5 | $12.49 |
Minutes included | Unlimited* | Unlimited* |
Power dialer | Yes | No |
Preview dialer | Yes | No |
Answering machine detection | Yes | No |
AI call summaries and transcripts | Yes, upon request | No |
Multi-level IVR | Yes | Yes |
Call queuing | Yes | Yes |
Call recording | Yes | Yes |
Call analytics | Yes | Yes |
National Do Not Call List Integration | Yes | No |
Real-time dashboard | Yes | Yes |
Live call monitoring | Yes | Yes |
Roles system | Advanced | Advanced |
Works on | Windows + Mac OS + Desktop app | Windows + Mac OS + Desktop app |
Integrations | HubSpot + Salesforce + BaltoAi + API | HubSpot + Salesforce + API |
Setup & onboarding | Free onboarding & white-glove setup | $149.99 |
* subject to Fair use policy