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MightyCall vs. Avoxi

Comparing outbound call center software
for high-volume outreach

When selecting a call center solution, it is important to consider the specific needs of the business. Avoxi serves as an excellent tool for inbound call centers and companies with an international presence, offering features designed for global communication and inbound customer support. However, for call centers focused on outbound calling campaigns, MightyCall is the better choice. With features like auto-dialers, detailed outbound campaign reporting, and live call monitoring, MightyCall enables smarter and more efficient call center operations. Below is a comparison highlighting the differences in these areas.

MightyCall
Power plan
Avoxi
Engaged Enterprise plan
Price per user Up to $40/mo/user From $49.99/mo/user + $9.99 platform fee
Minimum number of users 3 3
Phone numbers included 3 1
Additional number Up to $5 $12.49
Minutes included Unlimited* Unlimited*
Power dialer Yes No
Preview dialer Yes No
Answering machine detection Yes No
AI call summaries and transcripts Yes, upon request No
Multi-level IVR Yes Yes
Call queuing Yes Yes
Call recording Yes Yes
Call analytics Yes Yes
National Do Not Call List Integration Yes No
Real-time dashboard Yes Yes
Live call monitoring Yes Yes
Roles system Advanced Advanced
Works on Windows + Mac OS + Desktop app Windows + Mac OS + Desktop app
Integrations HubSpot + Salesforce + BaltoAi + API HubSpot + Salesforce + API
Setup & onboarding Free onboarding & white-glove setup $149.99

* subject to Fair use policy

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Why Choose MightyCall?

Superior Call Quality: MightyCall delivers exceptional call quality through dedicated, bare-metal servers and an active-active telephony setup. With direct connections to major telephony carriers, our solution ensures every call is clear, stable, and reliable, setting a new standard for call center clarity.

Advanced Dialer Options: MightyCall offers three auto-dialer types for automation outbound calling:

  • The Preview Dialer allows agents to review call details before connecting, ensuring well-prepared conversations.
  • The Power Dialer accelerates campaigns by dialing sequentially and automatically connecting agents to live calls, reducing idle time.
  • The Predictive Dialer, available on MightyCall’s Enterprise Plan ($50/user/month), uses algorithms to predict agent availability and call answer rates, maximizing efficiency and throughput.

MightyCall also has a built-in Answering Machine Detection, ensuring that agents only connect with live recipients and reducing wasted time on voicemails.

Unlike MightyCall, Avoxi doesn’t offer any dialer functionality, leaving outbound campaigns entirely manual. Additionally, Avoxi lacks National Do Not Call List integration, an essential feature for compliant outreach.

MightyCall’s dialers simplify and automate outbound calling, keeping the call center productive and compliant.

Ease of Use: MightyCall is designed with a focus on simplicity, utilizing best UX practices to create a product that’s straightforward and efficient. Your team will face a minimal learning curve and be ready to work immediately. Plus, we offer free white-glove setup and onboarding to ensure a smooth start.

Exceptional Support: Our customers consistently praise MightyCall’s responsive and empathetic support. We’re truly customer-obsessed, treating each client with dedicated care. Any issue is quickly resolved, ensuring your team always has the backup they need to keep operations running smoothly.

Budget-Friendly: With flexible pricing and a transparent fee structure, MightyCall makes powerful call center solutions accessible without hidden costs, letting you get the most from your budget.

MightyCall's outbound call center features

Call disposition

Track and categorize call outcomes for strategic follow-up and higher reporting accuracy.

Live call monitoring

Supervise ongoing calls through call listening, whispering, or barging

Call recording

Check and store all call recordings

Customizable call routing

Create unique call flows using a no-code designer

Predictive dialer

Reduce the time spent manually dialing numbers and allow agents to focus on the conversation and not the process of reaching out

Predictive dialer
Call reporting

Keep track of the campaign data in one place and download analytics

Call notes

Write follow-ups, updates, and important details about cases

Do Not Call (DNC) compliance

Automatically screen against DNC lists to ensure compliance with regulation and protect your business from potential fines

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4x Call Volume and 10x Cheaper

With the use of MightyCall, from the dialer they helped me create to the minutes they’ve been able to give me, I’ve been able to get my bill down to around $2,800 a month. From $32,000 to $2,800 dollars a month.

Jason Elsen, owner of Black Creek Management
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Reliable service to keep your
customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

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