CallHippo vs Aircall

We’ve had a small glimpse at MightyCall, Aircall, and CallHippo’s offerings. All three services seem very good. However, MightyCall has the upper hand in most features. But we’re just getting started, so let’s examine these call center platforms further.

Feature set: Which one is the best provider for your team?

Now, let’s look into the feature sets that CallHippo and Aircall offer.

CallHippo

CallHippo offers an impressive set of features, with a strong focus on call management. Some of their highlights include smart call forwarding, a power dialer, and call recording. It’s a solid choice if you’re mostly looking for simple and efficient calling tools. However, their analytics and reporting are fairly basic, so it may not be the best fit for teams that require more in-depth insights.

Aircall

Aircall’s features shine particularly in terms of integration and collaboration. These include fairly detailed call analytics, simple CRM integrations, and a shared call inbox that facilitates teamwork. If your call center agents need advanced reporting and simple communication across platforms, Aircall offers greater flexibility.

Pricing and plans: Which one meets your budget – CallHippo or Aircall?

Let’s break down the pricing plans and see the differences between CallHippo and Aircall.

Compared to CallHippo, Aircall appears to be slightly pricier. However, if we look at the feature set of Aircall’s mid-tier plan, we can somewhat justify that $70 per user/month price. Unlike CallHippo, Aircall offers a power dialer as part of that plan.

Although it doesn’t seem like much of a justification, since CallHippo offers it under their $60 per user/month plan. However, with Aircall, you can access features like custom music and messages, as well as business hours, which CallHippo doesn’t offer.

Security, service reliability, and compliance: Which service provider is safer?

The outbound call center is only as good as its security measures. Let’s see what it means for CallHippo vs Aircall.

CallHippo

CallHippo provides standard security measures, including data encryption and GDPR compliance. They are also now HIPAA-compliant. Unlike Aircall, the service does not fully support advanced standards like STIR/SHAKEN, which could be a concern for industries with stricter regulations.

Aircall

Aircall places a greater emphasis on security, offering GDPR and HIPAA compliance, STIR/SHAKEN standards to combat call spoofing, and SOC 2 certification for enhanced data protection.

AI-Integrations: Which platform supports AI features?

Artificial intelligence (AI) is becoming an increasingly integral part of our daily lives. We’re not only talking about ChatGPT. We’re talking about implementing AI technologies to make the call flow easier and smoother. Let’s check what Aircall and CallHippo offer in that regard.

CallHippo

Compared to Aircall, CallHippo is somewhat more limited in AI-powered features. They only offer an AI summary and sentiment analysis. Sentiment analysis is an intriguing feature. It helps agents identify the overall emotional tone of a customer’s voice.

This provides a valuable perspective that can help agents navigate various scenarios. AI summaries provide speech-to-text transcriptions. It saves time, gives important insights into the conversations, but may not always be 100% accurate.

Aircall

Quite recently, Aircall introduced an AI Voice Agent feature that can help support and sales teams handle calls automatically. Look at it as a virtual assistant. Most importantly, no more missed calls! If, for some reason, your agents missed a call, the AI voice agent will step in and handle it for them. Aircall also offers AI call and voicemail transcripts, which seem like standard features.

Customer support and satisfaction: Which company cares the most?

Customer satisfaction is, perhaps, one of the most important indicators of a good company. Let’s see what Aircall vs CallHippo have on G2.

CallHippo

CallHippo has a 4.4 out of 5 rating on G2. They offer customer support mainly through email, live chat, and ticketing. Users often praise its easy setup and affordability, but note delays in response times as a downside. Additionally, users note that having more advanced report features wouldn’t hurt.

While the current analytics provide great insights, having more in-depth customization options could further enhance tracking and performance measurement.

Read the full review

Aircall

Aircall, compared to CallHippo, has a tiny bit lower rating – 4.3 out of 5 on G2. The company provides multi-channel support, including phone, email, and live chat. Users highlight simple integrations and strong reliability, but sometimes mention pricing as a drawback. Additionally, they note that Aircall’s support still needs improvement.

While the product is robust in many areas, the customer support leaves room for improvement. When I do need assistance – which is rare – it can be challenging to get in touch with someone promptly.

Read the full review

Does Aircall or CallHippo check all the boxes?

When comparing these platforms, we can say for sure that both of them bring value depending on your team’s needs. CallHippo shines for smaller businesses and startups looking for affordable pricing and basic call management features without too much complexity. Aircall, on the other hand, is a better fit for growing and larger teams that need powerful integrations, advanced analytics, and stronger customer support.

CallHippo is a good choice for

Small teams or startups that want simple, budget-friendly calling tools with easy setup and basic CRM integrations. CallHippo is also suitable for teams that have an extensive call volume.

Aircall is a good choice for

Mid-sized to larger teams that need deep CRM integrations, detailed analytics, reliable support, and the flexibility to scale quickly. Teams that prefer AI-based features in their workflow will also find Aircall to be very useful, as they offer virtual AI and voice agents.

Still looking for the perfect fit? Opt for MightyCall!

If neither CallHippo nor Aircall seems like the ideal solution for your business, it’s time to consider MightyCall. It’s a powerful and affordable alternative designed for modern teams of all sizes.

Powerful features and integrations

MightyCall offers an impressive set of features. That includes dialers (power, preview, predictive), advanced call routing, call recording, and smart call analytics. Additionally, they easily integrate with top platforms like HubSpot, Zoho, Salesforce, and more, making it easy to connect your favorite business tools without any headache.

You will get access to advanced reporting and customizable features, and the best call quality, as MightyCall recently introduced their High-Availability Seamless Redundancy infrastructure. On top of that, MightyCall has the best support team that is industry-recognized.

Transparent pricing

At MightyCall, they believe that great communication shouldn’t lead you to a bankruptcy announcement. Their plans are affordable and packed with features. Whether you’re a startup or scaling fast, you’ll find a plan that fits your budget and needs.

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Top-tier security and unmatched support

MightyCall prioritizes your security with full HIPAA compliance, STIR/SHAKEN protocols, and 24/7 support from a real human team. They ensure your data stays safe and that you always have help when you need it. Their service is reliable and trusted by teams across industries.

Customers love MightyCall

Don’t just take our word for it, MightyCall proudly holds top badges from G2!

Juni L. Customer Success Lead Small-Business (50 or fewer emp.)

02/07/2025 "I appreciate MightyCall’s quick, efficient customer support the most—they’re always responsive and helpful. Beyond that, I find the platform itself very user-friendly. It’s simple to integrate with other tools, and adding or managing team members is straightforward. Plus, the UI is clean and intuitive, which makes everyday use a breeze." Read full review on G2