The MightyCall Callback Widget

This widget allows to create a special button to request a callback for your website visitors. It is one of the fastest way to turn website visitors into customers.

How it works?

  1. Your website visitors click on the button and send a callback request. They can leave the request immediately or for another time, but not more than three business days.
  2. In case of immediate request, MightyCall makes a call to you (or your colleague) first, and then make a call to the website visitor.
  3. If a customer left a pending request, an activity will be added and you will be able to make a call at the specified time by yourself. You can find all callback calls at the History page, the Callback calls tab.

How to configure

Step 1. Create a widget
  1. To set up the MightyCall callback widget, go to “Settings | Web | Create Callback widgets”.
  2. Choose a Widget title — any name for your widget. For example: “Flower Shop”.
  3. Enter a phone number — This business phone number will be used for calls. Your web site customer will see this phone number.
  4. Choose the desired type of the button (Text, Icon and text, Icon or Round)
  5. You can enable an animation if needed.
  6. You can edit border width, corner roundness, and opacity as well.
  7. Change the title of the button to show custom text.
  8. Select position: left, right, bottom or inline.
  9. You can change colors (for the button, text and an icon).
  10. Do not forget to save changes.
  11. Grab your widget code by clicking on the green button. You can choose to embed MightyCall Click to Call in.
Step 2. Configure call forwarding
  1. Go to Settings | Call Flows | Callback calls.
  2. Edit the call forwarding rule:
    1. Select the desired widget. You can create different rules for different widgets.
    2. You can use blacklist if needed to block unwanted phone numbers or IP addressed.
    3. Configure your business hours if needed.
    4. Configure the queue. You can add your team members to handle calls together. You can also upload your own greeting to to distinguish between different widgets.
    5. Save changes.