Dashboard

• What is this feature?
• Use Case
• Customer Review

What is this feature?

Having everything in one place is key to organizing your sock drawer- so why shouldn’t it be key to organizing your business? With MightyCall’s Dashboard, you as an administrator can access everything you need in just a few clicks (or taps, if you’re viewing the Dashboard from a mobile device). Quickly get to statistics on your employees’ performance. Sort it out by the time period or by employees’ names. Download the report in the XSL file, have full control over your business’s performance right in one click.

Use Case

For example, you own a medium-size business that provides cleaning services. You have a small team of customer support representatives and you want to ensure that the distribution of work is equal among your employees. Hence you can use a dashboard to view connected and unaccepted calls. Moreover, this feature gives you an opportunity to view the time period of calls from all time, 30 days to the current week, as well as separate it by users and your business phone numbers. This way your Key Performance Indicators are easy to navigate and are always under control.

Customer Review

We got lucky finding this service. We are starting our journey as a Small business, so we were really looking to provide our clients with a professional company phone number without sacrificing the mobility that doing business over the cell phone gives us.

The guys at Mighty Call really deliver. We are getting two phone numbers, with many personalization options for business hours and voicemail, and extensions.
We also get the Mighty App that filters all our phone calls, and emails and sends us notifications every time a client is trying to reach us. This makes us feel in control and all this is still from our cell phones!

So in a few words: These guys deliver excellent customer service, easy and friendly setup, an app that filters all your emails and phone calls, the ability to do business out of the office, and more, all for a very very low cost. Don’t think about it twice, go for it.

Grisel,
Read the full review on Capterra