Every business needs the right communication tools. However, what exactly do these look like? For some, Phone.com gets the job done with its basic features and low cost. Others find it lacking in reliability, support, or scalability. If you’re rethinking your setup, it’s worth exploring the full picture.
Here are the top Phone.com alternatives to consider before you make your next move.
Best Phone.com alternatives: А сomparison
Here’s a quick overview of the best Phone.com alternatives:
| Provider | Starting price | Unlimited calls in the US and Canada | SMS/MMS | Business numbers included | Free trial | G2 rating |
|---|---|---|---|---|---|---|
| Phone.com | $18/mo | Included | Included | 1 local or toll-free | No | 3.5 |
| MightyCall | $20/mo | Included | Included | 3 toll-free and local | Yes | 4.4 |
| Dialpad Connect | $27/mo | Included | Included | 1 local | Yes | 4.4 |
| OpenPhone | $19/mo | Included | Included | 1 local or toll-free | Yes | 4.7 |
| Grasshopper | $18/mo | Included | Included | 1 local or toll-free | Yes | 3.9 |
| eVoice | $14/mo | Included | Add-on | 3 local and toll-free | No | 2.3 |
| Ooma | $19.95/mo | Included | Pro plan required | 1 local or toll-free (with user numbers) | No | 4.6 |
| RingCentral | $30/mo | Included | Included | 1 local | Yes | 4.0 |
How we evaluated these alternatives to Phone.com
There are certain factors that we consider when evaluating VoIP services. We tried to assess Phone.com alternatives based on the following criteria to see if they actually meet high standards.
- Price: Available services are offered on various price plans.
- Call quality: Clear and glitch-free, with no call drops.
- Key features: All the essential VoIP features, including call recording, voicemail, and call forwarding.
- User experience: G2 ratings and reviews.
- Integration options: The Possibility of integrating with CRM platforms.
- Support channels: Available contact methods to reach out to the support team.
What is Phone.com?
Phone.com is a business phone service that’s been around since 2007. It’s headquartered in Newark, New Jersey, and was built to help small and growing businesses stay connected without the high costs and complexity of traditional phone systems.
Today, it’s used by more than 50,000 businesses across industries, such as healthcare, education, retail, and professional services. The platform focuses on being flexible and easy to use, with a wide range of features that support day-to-day communication.
Key features
- Auto attendant and call routing
- Call forwarding and handling rules
- Call recording
- Audio and video conferencing
- Mobile and web apps
- SMS and MMS messaging
Integrations
- Zapier
- Zoho
- Hostway
- AllProWebTools
Pricing
- Basic: $18/user per month
- Plus: $27/user per month
- Pro: $40/user per month
Free trial
Phone.com doesn’t provide a free trial.
Why businesses choose Phone.com
Businesses like Phone.com for its simple, effective service that fits the needs of smaller teams and growing companies:
- Video conferencing: Phone.com includes built-in video conferencing, which makes it easy for teams to meet virtually without needing a separate tool.
- Flexible auto attendant: The auto attendant feature lets you create custom call flows based on your business hours, departments, or team roles. This helps you route calls efficiently and gives callers a more professional experience.
- International calling options: Phone.com offers competitive international calling rates, which are especially useful for businesses with clients, partners, or team members overseas.
- Strong customer support: Many users appreciate Phone.com’s responsive and helpful support team.
Why consider Phone.com alternatives?
Here’s where some users find it lacking.
Basic or missing call center features
Many companies like Phone.com for essential calling needs, but find that it lacks more advanced tools like live monitoring, agent analytics, and smart call distribution. Businesses expect these features from modern call center solutions.
Custom roles and permissions
With custom roles and permissions, companies can control who has access to sensitive data, assign responsibilities based on job function, and streamline collaboration without sacrificing security. This level of control is especially important for growing teams or call centers. However, Phone.com’s capabilities in this sense are a bit limited.
Few built-in workflow tools
Automation options are limited. You can’t easily set up actions based on triggers, use tags to organize calls, or streamline tasks without relying on external apps.
Limited analytics and reporting tools
The platform only offers surface-level call stats. Teams needing in-depth insights into performance, call trends, or team productivity will find it lacking.
Outdated interface and mobile app experience
The desktop and mobile apps feel dated and aren’t as intuitive or responsive as those of newer options. Some competitors of Phone.com fill this gap by offering user-friendly apps with better navigation.
Few native integrations
Phone.com only supports a small number of third-party tools. If your business relies on platforms like Salesforce, HubSpot, or Zendesk, integration options will feel too limited.
7 top alternatives to Phone.com: An overview
Below, we’ve put together an overview of the 7 alternatives to Phone.com to help you compare your options and choose the best one:
1. MightyCall
MightyCall is a powerful VoIP business phone solution designed to simplify the way companies manage both inbound and outbound communication. Whether you’re running a small business or scaling up operations, MightyCall equips your team with tools to stay connected, professional, and efficient.
With features such as auto-dialers, live call monitoring, AI-powered summaries, and enterprise-level reliability, it ensures smooth operations even under heavy call volumes. What sets it apart is its ability to deliver advanced functionality without compromising call quality.
Features
- Auto dialers
- Real-time analytics
- AI call summary
- Multi-level IVR
- Call recording
- Voicemail-to-text
Integrations
All major CRMs
Pricing
- Core: $15
- Pro: $23
- Power: $30
- Enterprise: Custom price
Free trial
MightyCall offers a 7-day trial.
Support channels
MightyCall is recognized for its fantastic human customer support. Something rather rare in today’s industry. You can get assistance through several channels:
- Live chat: Get instant help by chatting directly with support agents on the website.
- Phone: Prefer to talk? Call +1 (888) 256-8312, extension 2.
- Email: Send your questions to support@mightycall.com.
- Help center: Explore useful articles or submit a ticket via the online form.
What makes it better than Phone.com?
- More intuitive interface: Compared to Phone.com, MightyCall’s platform is designed for simplicity, helping teams get started quickly with minimal training.
- AI-powered tools: MightyCall includes AI call summaries to save time on note-taking and follow-ups, and Phone.com doesn’t.
- Superior support experience: MightyCall stands out for its human-first support, while many competitors rely heavily on bots or slower ticket systems.
- Stronger scalability for SMBs: Built to handle heavier call volumes, MightyCall grows smoothly alongside your business needs.
MightyCall limitations
- Integration depth: While it connects with major CRMs, integrations with niche platforms could be expanded.
- Advanced features locked in higher tiers: Some powerful tools require a Pro or higher plan.
Customer feedback
Rating: 4.4/5.0 on G2
Users consistently highlight reliability, ease of use, and responsive support. MightyCall is considered to offer great value for money. However, some users wish for more expanded integrations with industry-specific software and better international calling support.
Verified User in Photography
Small-Business (50 or fewer emp.) |
04/15/2024 "Love love love the customer support. Whenever we have an issue or question, we can get it resolved or receive a reply within an hour. Great customer service over all - even better than Hubspot's Customer Service (and they're supposed to the best). I like the sync between Hubspot and that we were able to import our contacts and know who's calling. I like that every call is recorded and we receive emails for voicemails that are left. We have multiple phone numbers so I also love the ability to see which number the client/lead has called and how easy it is to switch between numbers as needed. Love the stats we can pull as well. I have recommended MightyCall to my aunt, and she actually did switch over to you guys ;)!"
|
Best for
It’s an ideal choice for companies that want to handle large volumes of calls while maintaining professional communication standards and reliable customer support.
2. Dialpad Connect
Dialpad Connect is a modern cloud-based communications platform designed to unify voice, video, and messaging in one AI-powered system. This Phone.com alternative, founded in 2011 and headquartered in San Francisco, is now trusted by thousands of businesses across industries. Its strong focus on automation and real-time AI tools makes it especially useful for teams looking to improve productivity and customer engagement through smarter communication.
Features
- AI-based call transcription and summaries
- Unified platform for voice, video, and team messaging
- Visual voicemail and voicemail-to-text
- Call routing, forwarding, and simultaneous ringing
- Real-time analytics and performance tracking
Integrations
- Google Workspace
- Salesforce
- Microsoft Teams
- Hubspot
- Zapier
Pricing
- Standard: $27/user/month
- Pro: $35/user/month
- Enterprise: Custom pricing
Free trial
Yes, Dialpad Connect offers a 14-day free trial.
Support channels
Phone support and 24/7 live chat are available for Pro and Enterprise clients. All users can access a help center filled with tutorials and articles, submit support tickets via email, and get quick help from the AI assistant on the website.
What makes it better than Phone.com?
- Built-in AI features: This competitor offers advanced tools, such as real-time transcription and voicemail summaries, which Phone.com lacks.
- Stronger CRM integrations: Native connections to Salesforce, HubSpot, and others for better workflow.
- Unified communications: Combines phone, messaging, and video meetings into one streamlined interface.
- More advanced analytics: Detailed insights into call quality, agent performance, and customer sentiment.
Dialpad Connect limitations
- Steeper learning curve: Some users require time to become familiar with Dialpad’s AI tools, such as live transcription and call summaries.
- Transcription inaccuracies: Transcripts can miss words or misinterpret speech, particularly when working with poor audio quality or when dealing with fast talkers.
- Limited assistance on basic plans: Full support via live chat and telephone is only available on higher-tier plans.
Customer feedback
Rating: 4.4/5.0 on G2
Dialpad users like how useful the AI-powered features are, especially live transcriptions, automated call summaries, and the ability to review voicemails and past conversations. The mobile and desktop apps work well together, and people appreciate being able to work from anywhere without missing calls.
On the downside, users note that setup and admin controls can take some getting used to, especially for new teams. Some users also report minor technical issues, such as audio problems or dropped calls. One of the more common complaints is Dialpad’s handling of certain charges, such as small fees for SMS usage, which some users find frustrating.
What I like the least about Dialpad is that sometimes my microphone on my computer does not work with the program which forces me to restart the application and can be a bit annoying. –
Read the full review
Best for
Teams that want AI-driven tools to streamline voice, video, and messaging in one platform.
3. OpenPhone
OpenPhone is a software company founded in 2018, with its headquarters located in San Francisco, California. It offers a modern cloud-based phone system for startups, small teams, and fast-growing businesses. The platform was designed to simplify business communication.
OpenPhone combines calling, texting, and contact management into a single, easy-to-use service. Today, it’s used by over 60,000 companies to manage conversations across devices more efficiently.
Features
- Call recording and voicemail transcription
- Auto attendant and call routing
- Business texting and shared numbers
- Sona (AI assistant) for 24/7 call handling
- Custom availability and working hours
- Shared team inbox with contact notes
Integrations
- Slack
- Salesforce
- Gong
- Zapier
- Hubspot
Pricing
- Starter: $19/user/month
- Business: $33/user/month
- Scale: $47/user/month
Free trial
You can try OpenPhone for 7 days as a free alternative.
Support channels
Live chat and email support are available during business hours. A searchable help center is also provided for self-service.
What makes it better than Phone.com?
- More modern interface: OpenPhone is better than Phone.com because it’s easier to use, especially on mobile, with a cleaner, simpler layout.
- Built-in collaboration tools: Shared inboxes and notes let teams manage communication without switching between apps.
- Stronger texting features: This alternative supports business texting and shared numbers, which are more limited or less user-friendly on Phone.com.
- AI assistant included: The optional Sona assistant can answer calls, collect leads, and summarize conversations. Phone.com doesn’t natively offer anything similar.
OpenPhone limitations
- No live phone support: Help is available via chat or email only, which may not suit teams that prefer real-time voice support.
- Global calling is limited: Fewer options for international numbers and global reach compared to more enterprise-focused systems.
- Features tied to higher plans: Useful tools, such as Sona or CRM integrations, require a more expensive tier or additional add-ons.
Customer feedback
Rating: 4.7/5.0 on G2
Most OpenPhone users find it straightforward to use and well-suited for small teams handling calls and texts. The clean interface, voicemail transcription, and shared number features are often mentioned as helpful for keeping communication organized. Integration with apps and the added value of AI call summaries also get frequent praise.
However, users note occasional bugs, limited support for long messages, and issues with number recognition or verification due to the VoIP nature of the service. These frustrations are usually minor, but they occur more frequently among teams that rely on voice features or external SMS platforms.
Every once in a while it will log us out of OpenPhone. We have to log back in which isn’t too much of an inconvenience. The phone app is also a bit limited to what you can do in it so if needing to make changes while out and about can be a little difficult. Still doesn’t take away from my approval or rating of the system. –
Read the full review
Best for
Small businesses and startups that need a mobile-first phone system with shared numbers, texting, and light CRM features built in.
4. Grasshopper
Grasshopper is a US-based virtual phone service designed for entrepreneurs, freelancers, and small teams that want a separate business line without the need for new hardware. Launched in 2003, it offers voice-focused tools that help users maintain a professional presence.
Unlike more complex systems, Grasshopper keeps things simple and user-friendly, with a mobile-first approach. It doesn’t include advanced collaboration features or integrations, but supports over 300,000 users across North America.
Features
- Call forwarding and call transfers
- Voicemail with transcription
- Custom greetings and call screening
- Simultaneous call handling
- Multiple extensions for team members
Integrations
Grasshopper doesn’t support third-party integrations with CRMs or business tools.
Pricing
- True Solo: $18/month
- Solo Plus: $32/month
- Small Business: $70/month
Free trial
You get full access for 7 days before committing.
Support channels
Support is available by phone during business hours, via email through a contact form, and through an online help center with FAQs and setup guides. There is no 24/7 support or live chat feature.
What makes it better than Phone.com?
- Simpler for solo users: Grasshopper’s entry-level plans are designed specifically for freelancers and solopreneurs, unlike Phone.com, with its more team-focused pricing.
- Less setup complexity: There’s no need to configure user roles, integrations, or advanced settings, which is helpful for non-technical users.
- Live receptionist add-on: This alternative offers a live answering service (through Ruby) for a more polished caller experience, which Phone.com doesn’t include.
Grasshopper limitations
- No integrations: It doesn’t connect with CRMs or any external tools, so there’s no automation or syncing with other platforms.
- Limited to voice features: Grasshopper doesn’t offer video calling, team messaging, or shared inboxes.
- Aging interface: While functional, its design and mobile app experience haven’t kept pace with more modern platforms.
Customer feedback
Rating: 3.9/5.0 on G2
Grasshopper receives mixed feedback from users. Some value its ease of use, simple setup, and flexibility for working remotely or while traveling. Others find it helpful for separating work and personal communication, especially for small business owners and remote workers.
However, many users mention serious issues. The most common complaints include app glitches, dropped calls, poor customer support, and a complex cancellation process. Some also report frustration with reliability and the overall user experience.
It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app. –
Read the full review
Best for
Freelancers, solo professionals, and small teams that need a basic, voice-only business phone system without extra features.
5. eVoice
A long-time player in the virtual phone number market, eVoice is a basic VoIP solution built for solopreneurs, freelancers, and very small teams that want an affordable way to manage calls.
eVoice was first released in 2000 and relaunched in 2010 under Ziff Davis (formerly J2 Global). The platform prioritizes simplicity over advanced features and is primarily used in the US. It doesn’t offer integrations or modern automation tools, but it’s a straightforward and low-cost alternative to more complex systems.
Features
- Auto attendant for basic call routing
- Call forwarding and screening
- Conference calling (up to 94 participants)
- Voicemail-to-email
Integrations
There are none; the platform operates as a standalone phone system.
Pricing
$14 per user/month.
Free trial
There is no free trial, but a 30-day money-back guarantee is provided.
Support channels
eVoice provides customer support by phone during business hours, along with live chat options available via WhatsApp and on its website. Users can also access a help center that includes FAQs and step-by-step setup guides.
What makes it better than Phone.com?
- Cheap alternative for essentials: eVoice has only a single pricing plan, offering basic telephony features for a lower cost than Phone.com.
- Simpler setup: Auto attendant and call routing are easier to configure, so eVoice feels less overwhelming for new users.
eVoice limitations
- No SMS without an add-on: The basic plan doesn’t include text messaging, unlike many competitors.
- No third-party integrations: Can’t connect to CRMs or business tools, which limits automation and efficiency.
- Outdated interface: The design and navigation feel dated and less user-friendly than newer platforms.
- Doesn’t scale well: Better for solo use; lacks the features growing teams need.
Customer feedback
Rating: 2.3/5.0 on G2
Many users appreciate eVoice for its ease of setup and basic call management features at a low price. Some find it helpful for simple needs like voicemail and having a separate business number.
At the same time, negative feedback is common. Many users describe the interface as outdated and the service as unreliable, particularly in terms of text messaging and customer support. A significant drawback is the inconsistent experience and lack of modern features.
They charge a fortune for a very average service. –
Read the full review
Best for
Solo professionals or very small businesses that just need a basic business number and simple call routing.
6. Ooma
Ooma is a business phone system developed by Ooma, Inc., a US-based company founded in 2004 and headquartered in California. Initially known for home phone services, Ooma later introduced its Office solution for small businesses needing an easy, internet-based phone system. It uses its own VoIP infrastructure, works on both desktop and mobile, and has nationwide US coverage.
Today, Ooma serves hundreds of thousands of users throughout North America.
Features
- Call forwarding and transfer
- Voicemail with voicemail-to-email
- Conference calling (bridge per user)
- Fax support (virtual and analog)
- Extension dialing and monitoring
- Music on hold and transfer
Integrations
- Salesforce
- Hubspot
- Clio
- Square
- Microsoft Dynamics
Pricing
- Essentials: $19.95/user/month
- Pro: $24.95/user/month
- Pro Plus: $29.95/user/month
Free trial
No traditional free trial, but includes a 30-day money-back guarantee.
Support channels
Support is available by phone 24/7 for urgent issues. For everyday assistance, there is a live chat and email available during business hours. Users also have access to a help center, setup guides, and community forums.
What makes it better than Phone.com?
- Works with existing office phones: This Phone.com alternative supports analog hardware, so you don’t need to replace your desk phones or fax machines.
- Easier setup: The plug-and-play system can be installed in minutes without IT help.
- One-time hardware options: You can buy Ooma hardware upfront rather than renting long-term, which reduces the overall cost.
Ooma limitations
- Fewer integrations: Ooma connects with some CRMs, but not as many as other platforms.
- Basic mobile app: The app covers the essentials but doesn’t offer much beyond calling and voicemail.
- Not ideal for fast-scaling teams: It’s best for smaller setups and lacks more advanced admin controls for growing companies.
Customer feedback
Rating: 4.6/5 on G2
Many small businesses choose Ooma because it helps them manage calls more easily. It’s simple to set up and doesn’t require much technical knowledge. Users appreciate the ability to take calls on the go, set up voicemail, and route conversations to the right person. It’s also more affordable than traditional phone systems, making it a good fit for smaller teams or those working remotely.
Still, some users run into problems. Common issues include delayed, dropped, and nuisance calls. Some also note that getting support can be slow, particularly when it comes to billing inquiries.
The last few months have had service issue after service issue. Reaching customer support is practically impossible. –
Read the full review
Best for
Solo professionals, small teams, and local offices that need a straightforward phone system that they can set up quickly.
7. RingCentral
RingCentral is a US-based communications platform that’s been on the market since 1999. Headquartered in California, it serves businesses worldwide. It started as a business phone solution, but it’s now known for offering an enterprise-level suite of tools, including voice, video, messaging, and integrations.
With a global presence spanning North America, Europe, Asia, and Australia, RingCentral supports businesses of all sizes with flexible solutions that meet their needs.
Features
- IVR call menus and call routing
- Video meetings for up to 100 participants
- Team messaging and file sharing
- Voicemail with transcription
- Real-time call quality analytics
- Developer tools and API access
Integrations
- Microsoft Teams
- Slack
- Salesforce
- Zendesk
- Smarsh
Pricing
This is the pricing for RingCentral’s business phone RingEX TM product:
- Core: $30/user/month
- Advanced: $35/user/month
- Ultra: $45/user/month
Free trial
RingCentral includes a 14-day free trial for new users.
Support channels
RingCentral offers phone, chat, and email support. Help is available during business hours; however, users on lower plans may experience slower response times. The company also has a knowledge base and community forum.
What makes it better than Phone.com?
- Stronger analytics and admin tools: This competitor offers more detailed call reports, real-time call monitoring, and system insights, which enable IT teams to resolve issues more quickly.
- More integrations and automation options: It connects with a broader range of tools and supports custom workflows through API access.
- Built-in video and messaging: Unlike Phone.com, RingCentral includes native video conferencing and team chat in the same platform.
RingCentral limitations
- Higher cost for smaller teams: Monthly fees are steeper than Phone.com, especially if you only need basic calling.
- Takes time to learn: With more features comes more complexity, which can be too much for teams that want a simple setup.
- Limited support on entry-level plans: Priority support is mainly for higher-tier clients.
Customer feedback
Rating: 4.0/5.0 on G2
Users praise RingCentral’s reliability, strong call quality, and ease of use across both desktop and mobile platforms. Many appreciate the smooth onboarding process, useful integrations, and the stability of the connection, even with slower internet. Scripted messaging, call routing, and multi-channel support all help teams manage daily tasks more efficiently.
However, not all experiences are positive. A recurring complaint is the lack of effective customer support. Some users report receiving slow or unhelpful responses, especially when seeking assistance with technical issues. Others mention bugs with the mobile app, messaging delays, and occasional glitches with integrations.
Customer Service. I have opened 3 cases about the same issue in past 8-9 days. I get canned responses and nobody knows what they are talking about. Outsourced customer services who dont know what they are talking about –
Read the full review
Best for
Mid-sized and large teams that don’t mind paying more for advanced tools and broader integration options.
How to choose the right Phone.com alternative?
Choosing the right Phone.com alternative for your business depends on several factors that will ensure the platform suits your business needs.
- Choose call quality and reliability: The quality of your telephone calls is important for smooth business operations. Look for a VoIP solution that guarantees high-definition audio and minimal downtime.
- Opt for scalability: As your business grows, your phone system should grow with it. Select a service that can scale up or down easily based on your needs.
- Integration capabilities: A good alternative should easily integrate with the tools you already use.
- Consider pricing and flexibility: Take into account your budget and the pricing structure. Look for options that offer flexible plans, allowing you to choose a package that suits your company’s size.
- Choose the best customer support: Quick, responsive customer support is essential, especially when dealing with technical issues. Check for multiple communication channels and user-friendly help resources.
Which Phone.com option to choose?
Phone.com works well for many, but it may not meet every business’s specific needs. Fortunately, there are numerous capable Phone.com competitors, each with distinct strengths.
If you’re looking for something with a modern interface, built-in call center tools, or stronger mobile support, MightyCall could be a great place to start. It’s one of the best alternatives to Phone.com, and it’s especially well-suited for small teams that need professional-level tools. Try it out and see how it helps your workflow.
