No one in a business should be above offering fantastic customer service, and much of it lies in training, but there are also employee incentives. You also need a plan to answer calls quickly. Turn customer communication into an assigned task. And fi...
Gone are the days of being chained to a desk or a counter top with a landline. We give some tips on how best to maintain close contact with your clients while you’re mobile. The main points are to be available, respond fast, and benefit from complex ...
Not everyone’s a fan of social media, but ignore it for your business at your peril. Digital Sherpa estimates that 71% of users purchase products from brands they follow. Plus, your competitors are sure to be there, and it’s assuredly the best way to...
In this article we cover: Why hosted call-processing systems are better than conventional PBXs; How an internet phone service works; Top 7 ways a virtual phone number helps a small business; How MightyCall gets you connected. Top 7 things which make ...
The telephone has become an invaluable sales tool, ever since its invention. The first contact between customer and business remains most commonly — the telephone. First impressions count, so whether the first voice your prospective customer hears is...
Like so many other types of communications channels, toll-free 1 800 area code numbers can be vulnerable to hacking attacks. Providing a means to make it easier for customers to contact you could leave those very same customers open to data or identi...
A missed call can equal a missed business opportunity. But that’s not the whole story. When you don’t answer a call, you risk losing a prospect, wasting marketing dollars, escalating a complaint, and missing the chance to bond with and learn from cus...
Are you a small business owner looking for a cost-effective VoIP service? Do you want your small business to sound more like a big business when potential customers contact you? Do you need a Click-to-call widget on your website that can effectively ...
Is your customer service completely inbound? If so, you’re missing a big opportunity to grow your business through outbound customer care. And chances are, your competitors are already ahead of you in the game. Here’s what you need to know.
Updated on 2017.01.31 In this article, we cover: why a virtual phone number service is a must for the hotel business; how a virtual receptionist helps to save time and effort; how to use a business phone system for hotel promotion; why MightyCall vir...
Updated: 2017.04.14 The article covers: Cleaning as a promising, yet challenging, business field; why customer service should be a top priority; what features of a hosted call-processing system can improve customer service and overall performance; wh...
The Bring Your Own Device (BYOD) trend started with the popularity of the iPhone in 2007–2009. By 2013, BYOD was considered “the new normal” among many small and large organizations. And now, it’s clear that BYOD is here to stay — and that it has put...
Updated: 2017.02.22 In this article we cover: Who Digital Natives are; How communication patterns differ from generation to generation; What interaction models will become trending in the near future; How MightyCall virtual phone number helps small b...
Keep calm and start your own business! Here at MightyCall, one of our favorite people to follow when it comes to content marketing are the folks at CopyBlogger. Brian Clark, who heads up the CopyBlogger team, often says that when done right, content ...
One-in-four startups fail within the first year. Of the companies that survive their first year of business, one-third won’t see their fifth. Startups crash and burn all the time, and even the most successful CEOs have experienced failure. The compan...
It’s the end of the year again. Which means it’s time we promise ourselves to put an end to all of our bad habits and to start with the good ones, you know, the ones that are meant to improve our lives. The most common New Year’s Resolutions are focu...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
