magicJack Alternatives & Competitors: Best Choices for Budget-Conscious Startups

If you’ve come across magicJack, you probably know it’s a handy and affordable way to make calls without relying on a traditional phone service. However, like any tool, it has its drawbacks. When service providers offer more flexibility, features, or support, it’s worth exploring those options.
Here are some of the best magicJack alternatives for business.

Best magicJack alternatives: A comparison

Let’s start with a quick overview of the top magicJack alternatives and then go through each one in detail.

How we evaluated these alternatives to magicJack

There are certain factors that we consider when evaluating VoIP services. We assessed magicJack alternatives based on the following criteria to determine if they meet high standards.

• Price: Available services based on different price plans
• Call quality: Clean quality without glitches and call drops
• Key features: All the important VoIP features, such as call recording, voicemail, and call forwarding.
• User experience: G2 ratings and reviews
• Integration options: The Possibility of integrating with CRM platforms
• Support channels: Available contact methods to reach out to the support team

What is magicJack?

magicJack is a VoIP service that lets people in the United States and Canada make phone calls over the internet.
You can use it through a desk phone or the free mobile app for iOS and Android. If you choose a desk phone, you need to buy one first, and it usually arrives within three to five business days. You can start using it as soon as you receive it. If you prefer, you can skip the desk phone and start immediately through the free mobile app.

Key features

• Auto attendant
• Call transfer
• Call queues and call waiting
• Caller ID and Caller ID blocking
• Conference bridge
• Voicemail
• Do not disturb
• Music on hold

Integrations

magicJack does not integrate with other business tools or offer an API.

Pricing

Pricing starts at $54.99 for a new phone, with a monthly service fee of $15.99 per line.

Free trial

No free trial is available.

Why businesses choose magicJack

magicJack for Business provides a low-cost option for small companies that need a basic internet phone service. It doesn’t offer all the features of a full business phone system, but it covers key communication needs for certain tasks.

Key points that attract users:

• Conference calling: Businesses can host group calls with access codes, which allow teams to coordinate meetings without a complicated setup.
• Call forwarding and mobile access: Calls to a business line reach both desk phones and smartphones. The iOS and Android app lets employees handle communications wherever they are.
• Voicemail and call logs: Messages are stored on the server and can be retrieved via phone, email, or the app. Users can check missed calls and follow up without relying on a single device.
• Call management features: Call transfer, call waiting, 3-way calling, call blocking, and music on hold provide small teams with control over daily communications and help them organize calls or prioritize important contacts.

Why consider magicJack alternatives?

It’s hard to ignore the many gaps in magicJack’s functionality. The service was not designed for modern, scaling businesses, so companies that need more advanced features, integrations, or reliable support may need to look for other options.

Feature gaps for professional use

Some important features for businesses, such as voicemail transcription, advanced reporting, or team presence indicators, are missing. This means you can’t easily track team performance, manage large call volumes, or get detailed insights into communication patterns.

Organizations that depend on these capabilities might find magicJack competitors a more practical choice.

Limited customer support

Several users report difficulty reaching customer service by phone. Delays in assistance can create frustration when urgent technical issues arise, or when users need guidance on account management and number setup.

Limited scalability

magicJack works well for very small teams, but it lacks features to support larger or rapidly growing businesses. Users may find it difficult to add multiple lines, extensions, or complex call routing as their operations expand. Also, without call monitoring or advanced reporting, it becomes difficult to track performance or manage call quality, which limits the system’s ability to scale easily.

Some alternatives to magicJack offer better tools to maintain professional communication as teams grow.

Integration limitations

Teams that use CRM systems, helpdesk software, or unified communication platforms cannot connect magicJack to these tools. As a result, calls and customer information must be managed manually, which slows workflows and reduces efficiency.

Mobile app limitations

The mobile app allows calls on smartphones, but it lacks advanced functionality compared with dedicated VoIP apps. Users may experience occasional call quality issues or limited configuration options.

10 top alternatives to magicJack: An overview

Without further ado, here are some in-depth comparisons of the best alternatives to magicJack for business:

1. MightyCall
2. Ooma
3. Vonage
4. Google Voice
5. Zoom Phone
6. eVoice
7. Grasshopper
8. Quo(formerly OpenPhone)
9. RingCentral
10. AVOXI

1. MightyCall

MightyCall is a cloud-based virtual phone system designed for small and medium-sized businesses. It offers a full suite of business telephony tools, such as auto-attendants, IVR menus, call routing, SMS/MMS, call recording, and analytics. All that without any physical hardware! It’s built for flexibility and ease of use so that SMBs can get started quickly, scale as they grow, and maintain professional-level communications affordably.

Features

• Multi-level IVR
• Auto attendant
• Answering machine detection
• Auto dialers: preview, progressive, predictive
• Roles & permissions
• Call monitor, barge, and whisper

Integrations

All major CRMs.

Pricing

MightyCall offers the following price plans, billed annually:

• Core: $15
• Pro: $23
• Power: $30
• Enterprise: Custom pricing

Free trial

MightyCall offers a 7-day free trial.

Support channels

Here are the support channels MightyCall provides, and what you can expect from each:

• Live chat: Integrated into the website for quicker, interactive support.
• Phone support: You can talk to an actual human support agent by dialing +1 (888) 256-8312 ext.2
• Email support: You can email support@mightycall.com
• Onboarding and personalized help: New customers can book a demo session to help them set up their accounts.
• Help center: Documentation, articles, and how-to videos covering everything you need to know.

What makes it better than magicJack?

• Richer set of business features: MightyCall includes call recording, custom greetings, call queues, VIP / block lists, business contact book, auto-attendant, and more. Many of these are lacking or optional in magicJack’s business plan.
• Stronger call handling and routing: With MightyCall, you get IVR, call queues, ring groups, forwarding rules, simultaneous/sequential ringing, etc. In contrast, magicJack’s features for routing and advanced call flow are much more basic.
• Support and scalability: For teams or growing businesses, MightyCall’s support, onboarding, and tiered plan structure give more room to scale. magicJack may be cheaper per line, but you sacrifice many advanced and team-oriented capabilities.

MightyCall limitations

• Mobile app limitations: Some users report that the mobile app experiences lagging issues.
• Call quality variability: In certain locations or during higher load periods, issues such as dropped calls, delays, or inconsistent voice quality have been reported.

What customers are saying

G2 rating: 4.4/5

Customers really appreciate the ease of setup and intuitive interface. Many report being able to get it up and running quickly, even without much technical expertise. Users also highlight the good value of the product and strong customer support. There are some concerns about mobile glitches, but overall, people seem to be happy with the platform.

Jessica B. Managing Member Small-Business (50 or fewer emp.)

10/1/2025 "What stands out most about MightyCall for our company is how well they accommodate even very small businesses with limited requirements, ensuring we still receive the services we need. Although their platform offers far more features than we are likely to use, it never feels overwhelming, and we are never made to feel out of place for not needing everything they provide. Previously, we had difficulty implementing certain features with another provider that was supposedly better suited for small companies, which ultimately led us to switch. Since moving to MightyCall, the experience has been much smoother. Their platform is easier to use, and their support team has been exceptionally friendly and well-equipped to help us set up our systems, even when our needs didn't fit their typical scenarios. Throughout our time with them, they have consistently been responsive, approachable, and extremely knowledgeable." Read full review on G2

Best for

MightyCall is best for SMBs who need a professional phone setup without investing in hardware. It’s also great for teams that need advanced call routing and call center-style features (queues, IVR, monitoring) but don’t require heavy enterprise-scale complexity.

2. Ooma

Ooma, one of the top alternatives to magicJack, is a technology company from the United States that specializes in internet-based phone and communication services. The service has been on the market for almost two decades and is used by businesses across America.

Ooma began by offering solutions for residential phone users and later branched into tools for businesses. Now, it provides ways to handle calls, messaging, and collaboration over a VoIP network.

Features

• Automated receptionists
• Department call groups
• Call forwarding and transfers
• Group conference calls
• Mobile app access

Integrations

• Salesforce
• HubSpot
• Microsoft Dynamics
• Clio
• Jobber

Pricing

• Essentials: $19.95/user/month
• Pro: $24.95/user/month
• Pro Plus: $29.95/user/month

Free trial

You can try Ooma Office for 30 days and get a full refund if it doesn’t work for you.

Support channels

Support for Ooma Office includes business-hour live chat and email, 24/7 phone assistance for emergencies, and resources such as the help center, community forums, and onboarding instructions.

What makes it better than magicJack?

• More business-ready features: Ooma is better than magicJack for business because it offers call queues, voicemail transcription, and CRM integrations.
• Grows with you: It can handle multiple locations and more users as your business expands.
• Reliable support: 24/7 customer assistance whenever you need it.
• Team collaboration built in: Chat and meeting tools make working together easier, especially remotely.

Ooma limitations

• Limited advanced features: Some high-end call center tools, like skills-based routing or detailed analytics, aren’t available with this competitor.
• Basic reporting: The metrics are simple, but this might not be enough for teams that need to track performance closely.
• Texting & video limits: 250 texts/month and video meetings for up to 25 participants can feel restrictive for some businesses.

What customers are saying

G2 rating: 4.6/5

Users say Ooma Office makes managing communications much simpler. They like that calls can be handled from mobile devices, that automatic routing works reliably, and that the system adds capabilities small teams didn’t have before. Many appreciate that the setup is straightforward and that the service comes at a reasonable price.

Some users report occasional call lags or service interruptions, and a few mention spam calls as a persistent issue. Limited options for text search or certain integrations can be frustrating for some teams.

The last few months have had service issue after service issue. Reaching customer support is practically impossible. –
Read the full review

Best for

Small offices or individual users looking for a phone system that’s easy to get started with and includes optional hardware.

3. Vonage

Vonage is a cloud communications company headquartered in New Jersey. The firm began with residential VoIP services and later moved into cloud-based communications.

Today, as part of Ericsson, Vonage serves over 100,000 businesses worldwide. Its solutions include voice, messaging, video, contact center tools, and communication APIs. Since the 2022 acquisition, the platform has grown to offer additional features and services for business customers.

Features

• Call routing and forwarding
• Call queues
• Ring groups
• Call recording
• Admin portal controls for managing users

Integrations

• Salesforce
• Microsoft Teams
• Microsoft Dynamics
• Slack

Pricing

• Mobile: $19.99/extension/month
• Premium: $29.99/extension/month
• Advanced: $39.99/extension/month

Free trial

Like magicJack, it does not include a free trial.

Support channels

Vonage has phone support available every day, including weekends. Users can also get assistance through the help center, knowledge base, or by sending an email.

What makes it better than magicJack?

• Powerful business tools: This magicJack alternative offers call recording, virtual receptionist, and analytics, which help your team stay organized and efficient.
• Stronger security: Fraud protection and two-factor authentication protect your communications.
• Grows with your business: Supports multiple users and locations as your team expands.

Vonage limitations

• Setup can be tricky: Not as simple as plug-and-play services.
• International limits: International calling rates vary, and some features have restrictions.

What customers are saying

G2 rating: 4.3/5

Many mention features like tracking and categorizing calls and video calling as genuinely useful for daily work. Smaller teams and mid-sized businesses point out the value it offers without a high price. Support gets mixed reviews: some users find it helpful, and others have trouble getting timely answers.

Users also note text messages failing to go through, occasional call delays, and the inability to copy numbers from incoming communications. Some report that integrations with other software, like EzLynx, do not always work.

Least helpful feature in Vonage is that when a incoming call appears it does not allows us to copy the number. Sometimes there are no name on numbers and it will make things easy if we can copy those numbers and search them in our database to find who is calling. –
Read the full review

Best for

Organizations seeking a robust communication platform for long-term use.

4. Google Voice

Google Voice for Business is a cloud-based phone service from Google, relaunched in 2018 as part of Google Workspace. Millions of Workspace customers rely on it, mostly in the US, and it also supports international calling. The service is part of Google’s ecosystem, compatible with tools like Gmail and Google Meet, and it has received regular updates since the relaunch.

Features

• Call forwarding
• Auto attendant
• Ring groups
• Usage and activity reporting

Integrations

• Gmail
• Google Calendar
• Google Meet
• Google Workspace

Pricing

• Starter: $10/user/month
• Standard: $20/user/month
• Premier: $30/user/month

Free trial

There is no standalone testing period for Google Voice. The 14-day Google Workspace trial does not cover this service.

Support channels

Google Voice provides a help center with articles and tutorials for guidance. Users can also contact support via email or submit a ticket. Higher-tier Workspace plans include priority assistance.

What makes it better than magicJack?

• Not a free alternative, but very cost-effective: Google Voice offers a reliable service and useful features at an affordable price.
• Flexible device use: Offers full functionality on smartphones, computers, and tablets without requiring additional hardware, unlike magicJack.
• Integration with Google Workspace: Syncs with Gmail, Calendar, and other Google tools for easy workflow management.
• Simple setup: Easy to start using immediately with minimal configuration.

Google Voice limitations

• Not a full business solution: Lacks advanced features like call analytics or queues.
• Limited support: Only basic assistance via forums or online guides; no dedicated business support.
• Restricted international calling: Primarily for calling in the US and Canada; international rates apply.
• Basic reporting and call management: Minimal options for tracking team performance or managing larger operations.

What customers are saying

G2 rating: 4.1/5

Small teams and solo business owners highlight that it works well for daily communication and keeps costs low. People also mention enjoying features like voicemail transcription and the ability to send texts from a desktop.

At the same time, some limitations crop up. Notifications can be inconsistent, and more advanced features (like auto-responses or number registration for caller ID) aren’t available. Spam messages are another concern for some.

Super simple and basic. Wasn’t able to do many “enhanced” things like, keeping a text unread, or having auto-responses setup, etc. Worked great for just a small family business, but once we stared to grow, we just needed something more robust.-
Read the full review

Best for

Teams, small companies, and startups that rely on Google Workspace.

5. Zoom Phone

Zoom Phone is a business calling service from Zoom, the company behind Zoom Meetings. The service launched in 2019, meaning it has been on the market for about six years. In addition to voice, it also offers video and messaging for business communication.

Headquartered in the United States, Zoom Phone serves companies around the world and works with both desk phones and desktop or mobile apps.

Features

• Supervised and blind call transfer
• Voicemail
• Call recording
• Live call monitoring
• Elevate to Zoom Meeting

Integrations

• All Zoom apps via Zoom App Marketplace
• Salesforce
• Slack
• Five9
• Genesys
• Microsoft

Pricing

• US & Canada Metered: $10 per user/month
• US & Canada Unlimited: $15 per user/month
• Global Select: $20 per user/month

Free trial

Currently, Zoom Phone does not come with a free trial.

Support channels

Support includes 24/7 AI chat, email, and telephone assistance, with response times depending on your plan. Users can also access an online help center with guides and participate in a community forum for discussions.

What makes it better than magicJack?

• Cheap alternative: Zoom Phone gives you a reliable business phone service without high costs, making it easy for small teams to get started.
• Works with Zoom Meetings: You can switch between voice calls and video meetings without juggling multiple apps.
• Grows with your team: Adding employees or locations is simple, so the system can expand as your business does.

Zoom Phone limitations

• Fewer advanced call center features: It doesn’t include complex call routing or queue management that bigger call centers might need.
• Best for Zoom users: If you rely on other apps, Zoom Phone might feel a bit disconnected from your usual workflow.
• Basic reporting: Call logs and metrics are simple, which may not be enough for tracking team performance in detail.

What customers are saying

G2 rating: 4.6/5

The platform works well on both desktop and mobile, and features like call forwarding, voicemail transcription, and calendar integration get frequent mentions. Many appreciate live captions, real-time annotation, and international calling, which make meetings easier to follow and help teams stay on one page.

At the same time, some users find the setup confusing at first, and certain advanced features cost extra or require additional steps. A few people report occasional dropped or silent calls. Some also wish the lower subscription tier offered more features and that third-party integrations were broader.

While Zoom Phone is generally reliable, there are occasional delays in syncing contacts or call logs across devices. Also, some advanced features require additional setup or licensing, which can be a bit confusing for new users. –
Read the full review

Best for

Businesses that use Zoom and want a single platform for calls and video meetings.

6. eVoice

eVoice is a virtual phone system operated by Ziff Davis in the USA. It first launched in 2000 and returned in a refreshed form in 2010, going on to become one of the more recognized names in the VoIP world. Compared with newer platforms, eVoice provides fewer features and a more basic design, but it remains a reliable choice for those who want simplicity and consistency.

Features

• Auto attendant
• Merged calling
• Call screening and blocking
• Call scheduling
• Greetings and hold music

Integrations

There are no options for third-party integrations.

Pricing

$14/user/month.

Free trial

There is no free trial, but the service includes a 30-day satisfaction guarantee.

Support channels

Support includes telephone assistance and live chat during business hours on weekdays, plus WhatsApp options, and access to an online knowledge base with FAQ guides.

What makes it better than magicJack?

• Multiple business numbers: You can set up several local or toll-free numbers, which makes it easier to separate teams, departments, and regions.
• Smart call handling: Auto attendant and custom greetings help your business sound more professional.
• Voicemail to text: Messages are turned into text and sent to you by email or in-app, so you can quickly read and respond to them.

eVoice limitations

• No full desktop app: You’ll need a physical phone or the mobile app to make calls.
• Simple reporting: Call logs are available, but there’s no detailed analytics for tracking team performance.
• No video or team chat: eVoice focuses on calls and voicemail, so it doesn’t offer unified communication features.

What customers are saying

G2 rating: 2.3/5

Users have very different experiences with eVoice. Some appreciate the ability to have a second phone number for business, save on long-distance calls, and handle messages or faxes without using a personal line. A few find the interface easy to use and the mobile app convenient.

On the other hand, many report serious frustrations. Common complaints include unexpected account suspensions, poor customer support, outdated website design, and occasional delays in message delivery. Some users feel the service is overpriced and not worth the cost, while others describe it as unreliable.

They charge a fortune for a very average service. It looks as if they built their website in the 90s and have never updated. There are MANY better services out there for less than half the price –
Read the full review

Best for

It provides an easy and inexpensive start, but it falls short for larger or expanding teams.

7. Grasshopper

Grasshopper is one of the companies like magicJack, founded in 2003 and headquartered in the United States. It serves over 300,000 users across North America, and it has been on the market for more than two decades.

The platform provides a way to maintain a professional phone presence without additional hardware. It has established itself as a long-standing option in the small and mid-sized business communications space.

Features

• Custom and voicemail greetings
• Call forwarding and handling
• Shared numbers and extensions
• Call recording
• Call tracking and analytics

Integrations

Like magicJack, Grasshopper doesn’t connect with other apps.

Pricing

• True Solo: $18/month
• Solo Plus: $32/month
• Small Business: $70/month

Free trial

Users can try it for free for 7 days.

Support channels

Support is available by email through a contact form and by phone 24/7. Users can also access a help center with guides.

What makes it better than magicJack?

• Long-standing magicJack alternative: Grasshopper has been in the business phone market for years, with a strong track record and reliability that magicJack doesn’t offer.
• Professional call handling: Features like virtual receptionist, call forwarding, and custom greetings help your business present a polished image.

Grasshopper limitations

• No advanced call center tools: This competitor doesn’t have features like detailed call queues or analytics for larger teams.
• Pricing scales quickly: Adding multiple numbers or users can become expensive as your team grows.

What customers are saying

G2 rating: 3.9/5

Some like that Grasshopper is easy to use and allows a second business number without carrying. A few found it convenient for small teams or remote work, with a user-friendly app and basic calling and texting features.

Common complaints include a difficult sign-up process, poor customer support, freezing apps, dropped calls, glitches in contacts or chat, and complicated cancellation. Some users feel the service struggles as businesses grow, and a few describe it as unreliable or overly frustrating to manage.

It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app. –
Read the full review

Best for

Individuals and small teams that want a separate business number and simple call-handling tools.

8. Quo (formerly OpenPhone)

OpenPhone (now Quo) is a VoIP phone system based in San Francisco that launched in 2018. It serves over 60,000 businesses and has become a modern alternative to traditional phone lines. Its growth reflects the shift toward cloud communications for small and growing companies.

The service offers a simple, reliable way for teams to manage calls and texts and maintain a professional presence wherever they operate. The platform works on both mobile devices and desktops.

Features

• Call routing
• Auto attendant
• AI summaries, transcripts, tags, and 24/7 agent Sona
• Voicemail-to-text

Integrations

• Slack
• Zapier
• HubSpot
• Salesforce
• Jobber
• Gong

Pricing

• Starter: $19/user/month
• Business: $33/user/month
• Scale: $47/user/month

Free trial

A 7-day trial is available.

Support channels

Support comes through email and live chat on weekdays, alongside a searchable help center. Responses typically arrive within 24 hours.

What makes it better than magicJack?

• Shared inbox for calls and texts: Everyone on the team sees messages and voicemails, so nothing gets missed.
• Integrated with business tools: Unlike magicJack, Quo works with Slack, HubSpot, and other apps to help manage customer communication.
• Team messaging built in: You can send texts internally and externally without using additional apps.
• AI assistant helps with calls: Sona handles answering, captures leads, and summarizes messages anytime.

Quo limitations

• No built-in video meetings: Even though Quo handles calls and texts well, you’ll need another tool for video meetings.
• Some features cost extra: Tools like Sona AI and integrations are only included in higher-tier plans.
• Add-ons for international numbers: Getting a non-U.S./Canadian number requires extra setup and cost.

What customers are saying

G2 rating: 4.7/5

Users generally praise Openphone (Quo) for its simplicity and reliability. The platform makes it easy to manage business calls and texts in one place, with multiple numbers for different departments, and tagging for contacts. Many appreciate the intuitive interface, quick setup, and responsive customer support.

Some users note minor drawbacks, such as occasional notification delays, call quality issues, or quirks in the activity feed and workspace management. A few mention additional fees for text messages or small hiccups during number porting.

While our overall experience with Quo has been very positive, we have encountered occasional issues with the platform’s performance. At times, the system stops functioning properly, requiring us to switch to the web version in order to continue our work. In some cases, we’ve had to clear browser cookies as a workaround to get Quo running smoothly again. –
Read the full review

Best for

Teams that need a reliable phone line with built-in messaging and basic CRM functions.

9. RingCentral

RingCentral is a business phone service based in Belmont, California, founded in 1999. It provides cloud-based phone systems and unified communication tools to companies worldwide, with offices in North America, Europe, Asia, and Australia. Over the years, RingCentral has become one of the most widely used providers for cloud communications, with millions of users across many industries.

Features

• Call forwarding and delegation
• Answering rules
• Caller ID
• Call screening
• Voicemail-to-email

Integrations

• Microsoft Teams
• Google
• Slack
• Salesforce
• Zendesk

Pricing

• Core: $30/user/month
• Advanced: $35/user/month
• Ultra: $45/user/month

Free trial

RingCentral comes with a 14-day trial for first-time users.

Support channels

RingCentral provides support through phone, email, and live chat. Some users receive prompt assistance, but others report slower responses.

What makes it better than magicJack?

• Full-featured VoIP solution: RingCentral offers robust call management, video meetings, team messaging, and collaboration tools.
• Scales easily for large teams: Supports dozens or even hundreds of users across multiple locations.
• Advanced reporting and analytics: Provides detailed insights into call activity, team performance, and customer interactions.
• Global coverage: This competitor handles international calling and multiple country numbers better than basic VoIP services.

RingCentral limitations

• Complex setup for smaller teams: The wide range of features can feel unnecessary if you only need a simple phone system.
• Learning curve for features: Some tools, like workflow automation and analytics, require time to understand and configure.
• Higher starting cost: The base plan is more expensive than entry-level VoIP services.

What customers are saying

G2 rating: 4.0/5

According to users, RingCentral’s tools, such as call recording, predefined message templates, and high-quality audio and video, help keep communications clear and organized. Reviewers appreciate the support team for being knowledgeable and quick to assist.

Some users note occasional drops in call quality, minor delays with messages, or brief slowdowns. A small number have reported frustrations with customer service, particularly when responses feel repetitive or seem like they are handled by outsourced staff.

I find the quality of the calls to be inconsistent. Sometimes the call quality is low or medium, which seems to depend on the internet connection and service provider. –
Read the full review

Best for

Mid-sized or larger teams that want more features and don’t mind paying a bit extra for them.

10. AVOXI

AVOXI is a cloud-based phone platform that helps businesses take full control of their communication systems. Founded in the United States, it has been around for over 20 years and works with more than 5,000 companies worldwide.

Considered one of the best magicJack alternatives, AVOXI brings together contact center tools and other communication apps on a single platform.

Features

• Call flow builder tool
• Fraud monitoring
• Real-time traffic metrics
• Geographic reports

Integrations

• Freshdesk
• HubSpot
• Pipedrive
• Salesforce
• Zendesk
• Zoho CRM

Pricing

• Standard: $14.99/month
• Premium: $99.99/month
• Premium AI: $199.99/month

Free trial

Free trial is not specified.

Support channels

AVOXI provides support through toll-free phone lines in 20 different languages. Users can also submit a contact form to schedule a call or receive a response via email.

What makes it better than magicJack?

• Global presence with local numbers: You can get virtual numbers in over 150 countries with this VoIP alternative.
• Reliable call quality: Direct carrier connections and real-time monitoring keep calls clear and consistent.
• Works with many apps: Integrates with platforms like Microsoft Teams and Zoom to make communication easier.

AVOXI limitations

• Setup can be tricky: Getting everything configured may take some technical know-how.
• Advanced features cost extra: Tools like IVR and call routing are only available on higher-tier plans.
• Support isn’t always immediate: Some users report delays reaching customer service.

What customers are saying

G2 rating: 4.4/5

Users appreciate features like the intuitive interface, call tracking, and responsive account managers, which help set up the platform and manage daily operations efficiently. Several reviewers also point out that support tickets are generally handled quickly, and call quality is reliable once numbers are active.

However, some customers report serious issues with customer service and pricing. A few have encountered unexpected fees or difficulties canceling services. Others note minor frustrations, such as integration limitations, trouble removing licenses, or scheduled maintenance interruptions.

Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful. –
Read the full review

Best for

Customer support teams, contact centers, and companies with international operations.

How to choose the right magicJack alternative?

Choosing the right magicJack alternative for your business depends on several factors that will ensure the platform suits your business needs.

• Choose call quality and reliability: The quality of your telephone calls is important for smooth business operations. Look for a VoIP solution that guarantees high-definition audio and minimal downtime.
• Opt for scalability: As your business grows, your phone system should grow with it. Choose a service that can easily scale up or down based on your needs.
• Integration capabilities: A good alternative should easily integrate with the tools you already use.
• Go for pricing and flexibility: Consider your budget and the pricing structure. Look for options that offer flexible plans, so you can choose a package that fits your company’s size.
• Choose the best customer support: Quick, responsive customer support is essential, especially when dealing with technical issues. Check for multiple communication channels and user-friendly help resources.

If you’re ready to move on

After taking a close look at magicJack, it becomes clear that this provider works for very small teams with basic calling needs. If you want more advanced tools, better scalability, or smoother integrations, it won’t be enough. You’ll get more control over calls if you consider alternatives to magicJack.

MightyCall, for example, is a popular choice. It provides flexible plans, mobile access, and features to keep your company connected as it expands. Give MightyCall a try and see if it feels like a better fit for your business.

Written by  Michelle Hernandez

She writes all about VoIP product tips and how to ensure an excellent customer experience with virtual phone systems.

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