Yes, we are!
As of 2025, MightyCall is HIPAA compliant, meeting all the requirements to safeguard protected health information (PHI).
For businesses in the healthcare sector, having a HIPAA-compliant communication system isn’t just a nice-to-have—it’s a legal necessity. This post will explain what HIPAA compliance means and how MightyCall supports HIPAA compliance needs while keeping things simple.
What is HIPAA compliance?
The Health Insurance Portability and Accountability Act (HIPAA) is US federal legislation that sets the standard for protecting sensitive patient data. Any company that deals with protected health information must ensure that all the required physical, network, and process security measures are in place and followed.
Communication platforms like VoIP systems and call centers must be HIPAA-compliant because they transmit and store PHI during calls, voicemails, and messages.
VoIP systems and call centers must incorporate:
- Data encryption to protect information during transmission,
- Access control to ensure only authorized personnel can view sensitive data,
- Business Associate Agreement (BAA), which is a legal document establishing the responsibilities of service providers handling PHI.
Without these safeguards, healthcare providers risk compromising patient trust and confidentiality and facing fines.
How MightyCall Protects Your Data
MightyCall’s journey to HIPAA compliance reflects our commitment to serving businesses across all sectors, including those with stringent security requirements. We recognized that many of our customers in healthcare and related fields needed a communication solution that wouldn’t compromise their compliance status.
Features designed to protect your sensitive information:
- End-to-end encryption for all communications, ensuring that data remains secure during transmission,
- Secure call recording & storage with encrypted storage solutions that protect recorded calls containing PHI,
- Controlled user access & permissions allowing administrators to limit PHI access only to authorized team members,
- Regular security audits conducted by independent third parties to identify and address potential vulnerabilities,
- Business Associate Agreement (BAA) availability upon request for covered entities that require this legal protection.
Who Can Benefit from MightyCall’s HIPAA Compliance?
Our HIPAA-compliant communication system is ideal for:
- Healthcare providers, including doctors’ offices, specialists, and group practices,
- Medical offices & clinics that manage daily patient communications,
- Telehealth services conducting remote consultations and follow-ups,
- Health insurance companies that discuss sensitive policy information with clients,
- Pharmacies coordinating prescription information and patient care,
- Wellness businesses that collect and discuss health information.
With MightyCall’s HIPAA-compliant service, you can focus on what matters most—serving your patients and growing your business, while we keep your communications secure and compliant.
Contact our team today to learn more about MightyCall’s HIPAA-compliant features or request a Business Associate Agreement.
