Have you ever selected 2 to talk to sales, or pressed 3 to select an option? Then you’ve encountered call center IVR, one of the most helpful communication tools available to modern businesses. With IVR, businesses of all sizes can dramatically incre...
Digital customer engagement is essential for businesses to thrive in today’s market. This article explores key strategies to enhance digital interactions, the benefits of implementing these techniques, and real-world examples from leading brands. Add...
Customer service automation marks a significant transformation in how businesses manage customer interactions, integrating technology to improve support operations and the customer experience. This method employs specialized software to automate rout...
“Answering service” and “call center” are often bandied about, and one is oftentimes used for the other. However, you should know that there is actually a difference between an answering service and call center – and that the difference is pret...
What is a SIP trunk? Do you need it? What are its operational mechanics and the benefits it brings to the table? Whether you’re transitioning from traditional phone systems or looking to improve your existing VoIP setup, understanding SIP lines...
When it comes to cohesion and company success, every business owner knows that effective communication is key. Without the ability to work together seamlessly and channels through which you can do so – internally with your colleagues and externally w...
Dive into the world of Plain Old Telephone Service (POTS), the original telecommunication system that has connected voices across distances for over a century. Despite the rise of advanced digital solutions, analog POTS lines have a storied past and ...
“Communication is key.” This is a phrase usually uttered when discussing the importance of what one is saying – but how one says it is also important. Specifically, what phone system they are using. As a growing business, you are going to need ...
Business conversations are critical for understanding customer needs, training team members, and driving sales. With HubSpot’s Conversation Intelligence (CI) feature, your team can now explore the full potential of every conversation. Combined ...
It takes so much to find the dream job and so little to start resenting it. Commuting is one of the make it or break it factors for many people in modern society. Working from home allows your employees to control their surroundings and create a comf...
There are literally industries built around trying to improve America’s work-life balance, when an easy solution has been right in front of our faces for years
We asked over 100 small business owners to name the business skills that are helping them embrace 2021. How many do you own?
It takes so much to find the dream job and so little to start resenting it. Commuting is one of the make it or break it factors for many people in modern society. Working from home allows your employees to control their surroundings and create a comf...
Call recording features have become incredibly important for modern businesses. These can be real game changers–and with modern VoIP telephony companies, you have more options for recording calls than ever before. Most business phone systems allow us...
How to write a perfect business thank you letter. In fact, more often than not, good manners coincide with wise business. Write your thank-you letter today.
Don't miss these 12 digital tools perfect for managing several businesses on the go, but also simple enough to use right out of the box.
