Key takeaways Budget-friendly option of VoIP for freelancers: Google Voice – either free or personal tier, starting at $10/month. Especially useful for people who already work within the Google Workspace ecosystem. Best for small teams: MightyC...
TL;DR The best auto dialer for insurance agents is the one that matches your team size, compliance needs, and outbound volume. For most smaller teams, MightyCall or Kixie is the safest pick. Auto dialers remove the manual-dialing bottleneck, but the...
You want calls moving fast so people aren’t stuck waiting forever, but you also need them to feel heard. Cold transfers give you that quick handoff. This guide covers exactly what a cold transfer involves, the situations where teams reach for i...
You’re on a call explaining your problem in detail, only to be transferred to another agent who asks you to start from scratch. It’s frustrating and makes you feel undervalued as a customer. Here, we’ll define warm transfer, walk th...
A dropped call can be immensely frustrating, whether it is with a friend, coworker, or client. But if you run a business and this is becoming a consistent problem, it can be more than just frustrating. If it repeats, it can significantly impact your ...
We live in dynamic times. Everything is rapidly changing, and new technologies rise and fall every day. The digital world is becoming increasingly demanding, so virtual assistants need the best tools to stay organized, effective, and productive. This...
How to write a perfect business thank you letter. In fact, more often than not, good manners coincide with wise business. Write your thank-you letter today.
Ever wondered what separates a great customer experience from a frustrating one? It often comes down to business call handling. This article explores the essential elements of managing business calls and provides best practices and key skills to impr...
Some businesses start out with simple phone systems, which are already a big step up from traditional landlines. However, as needs grow, those basic tools can start to feel limiting. eVoice is one of those services that many outgrow as their team exp...
Are you looking for a simple way to manage business calls without being tied to a desk phone? LinkedPhone might be on your radar, but it’s just one of the few options available. In fact, there are some great alternatives that even outperform it in ke...
Gone are the days of manual dialing that wasted agent time and limited call volumes. Today, it’s all about dialer technology. It streamlines the call process, allowing teams to connect with more leads, more efficiently. For sales and customer e...
Cold calling is probably considered the Jenice of “Friends” – you may not see her coming right away, but you recognize her by voice. We often feel rather annoyed when we realize that the caller is trying to sell or pitch something to us, don’t ...
How to write a perfect business thank you letter. In fact, more often than not, good manners coincide with wise business. Write your thank-you letter today.
It takes so much to find the dream job and so little to start resenting it. Commuting is one of the make it or break it factors for many people in modern society. Working from home allows your employees to control their surroundings and create a comf...
Call recording features have become incredibly important for modern businesses. These can be real game changers–and with modern VoIP telephony companies, you have more options for recording calls than ever before. Most business phone systems allow us...
Don't miss these 12 digital tools perfect for managing several businesses on the go, but also simple enough to use right out of the box.
