Nowadays, as more people work from home, conferencing services are increasingly important to a business’s day-to-day operations. More often than not, service providers offer more than just cheap conference calls: call recording, visual voicemail, call notes, three-way calling, and other features are increasingly available alongside the ability to have conversations with large groups from afar.
In this article, we’ll be talking about the best conference calling services for your business. We’ve based our selections upon a wide variety of criteria, from price to accessibility to reliability – and more!
What is a conference calling?
When you partake in conference calling, you are participating in a phone call with multiple people involved. It can be done over the phone or on computers. There is no maximum limit on meeting participants, though three is the minimum to be considered a conference call (otherwise, it’s simply a normal telephone call).
Sometimes, such phone calls are also known as teleconferences.
How do conference calling services work?
Modern providers of conference call services have made it easier than ever to get connected with your teammates from afar. Nowadays, with modern VoIP technologies, these calls are usually made over the internet, whether via a wired or Wi-Fi connection.
Often, these calls can be made over the computer, though some phone conferences are, of course, made by phone. Callers can use headsets, desk phones, laptops, special conference phones, mobile phones, or other communication software/hardware.
Types of conference calling services
When it comes to conferencing services, there are essentially two types: operator-assisted and reservationless. Though they are sometimes referred to by different names, the two categories are essentially the same:
- Operator-assisted: Those of you who made calls before the late 1990s may remember having an operator. This type of service helps get your teleconference started by sending invites, keeping recordings, and managing the flow of speakers. Oftentimes, for extremely large calls, or very important ones (or both – for example, a stockholders meeting), will use these types of phone conference services.
- Reservationless: The one you may be more used to, this type of service simply lets you handle the call entirely. You invite people and run the entire thing yourself. A normal company meeting may operate using this, for example.
Key features to look for in conference call service
- Transcriptions & Recording: A conference call line with both transcription and recording ensures you never miss key details and can refer back to it when needed.
- HD Video & Audio: Clear sound and video prevent disruptions, especially in large calls.
- Muting: Helps maintain order by eliminating background noise.
- Breakout Rooms: Enable smaller discussions within a larger meeting.
- Voice Optimization: Enhances speaker clarity by reducing background noise.
- Integration with Other Tools: When comparing conferencing call services, check how well they work with your existing tools.
- File & Data Transfer: Allows real-time sharing of essential documents and materials.
Top 10 conference call services
- MightyCall – Best for small to medium-sized businesses (SMBs)
- FreeConferenceCall.com – Top conference calling service for students
- Zoom – Best for customer support
- RingCentral – Best for medium to large-sized businesses
- Nextiva – Best for conference calls on multiple devices
- Dialpad – Best for medium to large businesses
- Webex – Best for large businesses
- GoToMeeting – Best for businesses concerned about call security
- Microsoft Teams – Best for businesses that like integration
- Vonage – Best for businesses that need HD-quality calls
Best conference calling services: Comparison
| Company Name | Free Trial? | Starting Price/month* | Key Features |
|---|---|---|---|
| MightyCall | Yes | $20 | Conference call hosting, call whisper, call barging |
| FreeConferenceCall.com | No | $39 | International conference calls, Call recording, and muting |
| Zoom | Yes | $13.33 | Online whiteboard, 300 participants in a single call, video and audio conferencing services |
| RingCentral | Yes | $20 | Internet and non-Internet phones can call in, call delegation, and call forwarding |
| Nextiva | No | $15 | Dial-in number for mobile devices, Auto attendant, Call recording |
| Dialpad | Yes | $15 | Unified communications, AI agent, call recording |
| Webex | Yes | $144 | Free 40-minute calls on the lowest tier, Voice optimization, Secure lobby |
| GoToMeeting | Yes | $12 | Automatically generated meeting transcripts, Risk-based authentication, Chat rooms with coworkers |
| Microsoft Teams | Yes | $4 | Integration with Office 365, File sharing, Polling |
| Vonage | No | $13.99 | Attendee chat, Team whiteboard, Lock meetings |
10 best conference call services: Overview
1. MightyCall
MightyCall is a VoIP phone service built for small to medium-sized businesses. They have operated at the top of their game for some years now and have built up a reputation as offering a wide variety of features – including conference calling – for an affordable price.
Why we picked it
Simply put, MightyCall is #1 on our list because it offers the widest variety of features and a fantastic ability to integrate conference calls with its other offerings. The ability to leave notes on phone calls, for example, is helpful when working in a larger company.
The quality of the call audio is a major plus, as is their quick, responsive support staff. While they offer dozens of features – meaning conference call meetings are not their only priority – it’s enough of one to garner our top spot.
Best for
MightyCall is a strong voice conferencing service for small and medium-sized businesses (SMBs).
Price
- Core: from $20
- Pro: from $38
- Power: Custom
- Enterprise: Custom
Key features
Customer service
In addition to its Help Center, MightyCall allows users to open tickets or call its support team directly.
User reviews
G2 Reviews – 4.4 out of 5 Stars
Users consistently highlight MightyCall’s ease of use, affordable pricing, and responsive support, with many small and mid-sized teams praising how quickly they can get set up and start handling business calls from anywhere.
They also appreciate features such as call recording, forwarding, analytics, and the flexibility to use both desktop and mobile apps to keep business and personal numbers separate. On the downside, reviewers mention occasional mobile app glitches and lag.
Pros & cons
| Pros | Cons |
|---|---|
| A conference call is easy to set up | No desktop client |
| Quality security protocols | Focus is primarily on small to medium-sized businesses |
| Clear audio | |
| Features like Call Whisper allow for employee oversight | |
| Roles & permissions that make sure the access is already ingrained | |
| Allows for call notes, making sure everything is kept on record | |
| Auto attendant can manage other callers while you are on a call |
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2. FreeConferenceCall.com
FreeConferenceCall.com pretty much focuses on what you’d expect them to focus on: being free. They have put a ton of focus into it (as we’ll get to), earning them our number two spot. There are some downsides – mainly that they essentially focus only on being free – but those do not outweigh their genuinely useful conferencing tools. Though it’s number two on our list, they’re probably the best free conference calling service.
Why we picked it
FreeConferenceCall lives up to the name. Their free conference calling service is expansive – up to 1,000 people can be on a call at any given time – and their pricing system, a pay-as-you-go system, is unique. Like MightyCall, FreeConferenceCall is a VoIP system, which makes it accessible and easy to use from practically anywhere.
Best for
FreeConferenceCall is fantastic for students and entrepreneurs.
Price
- Free: $0
- One Number: $39/year
- Pro Bundle: $79/year
Key features
- Call recording
- Muting
- Pay as you go
Customer service
FreeConferenceCall has a single Contact Us page that appears to be used for company inquiries and tickets.
User reviews
G2 Reviews – 4.4 out of 5 Stars
Users praise FreeConferenceCall.com for its unlimited meeting duration (up to six hours), reliable screen sharing, and handy video recording features, which make it ideal for extended sessions and sharing content with large groups.
Many appreciate the free access and ability to save recordings for absent participants. However, reviewers commonly criticize its steep learning curve for new users (especially on mobile), login difficulties, connection drops, unwanted background noise, and overall lack of simplicity.
Pros & cons
| Pros | Cons |
|---|---|
| Focus almost exclusively on being a conference calling company | Focus on conferencing means less focus on non-conference features |
| Essentially non-existent pricing | Not really an option for larger businesses |
| Video conferencing available |
3. Zoom
After the events of the coronavirus pandemic, it’s hard to find anyone who has not heard of Zoom. Exploding into popularity, the now-dominant video service has become known for its ability to speak both one-on-one and with multiple participants, along with the easy way folks can dial in.
Why we picked it
Zoom is very easy to use and offers solid sound quality. Anyone can download the software relatively easily, and the prices are manageable. Plus, with hundreds of participants, you can have both large and small calls.
Best for
Zoom is best for small to medium-sized businesses, though solopreneurs can benefit as well.
Price
- Basic: Free
- Pro: $13.33
- Business: $18.33
Key features
- Online whiteboard
- 300 participants in a single call
- Video and audio conferencing
- Conversation analysis
Customer service
Zoom offers a Support page with articles about the service and a place to create an online ticket. Licensed Zoom users can also call Support for help.
User reviews
G2 Reviews – 4.5 out of 5 Stars
Users love Zoom for its seamless handling of large meetings and conferences, intuitive breakout rooms for group discussions, and screen sharing with highlighting tools that make presentations interactive and clear.
However, complaints focus on occasional crashes or hangs during calls, especially under heavy load, and on a lengthy initial setup process that can frustrate new users.
Pros & cons
| Pros | Cons |
|---|---|
| Free service allows for 100 individuals to be on a business conference call | A weak internet connection can mean very poor calls |
| Extremely easy to use | Not many features exist beyond the basics |
| When the internet is strong, audio conferencing and visuals are clear |
4. RingCentral
RingCentral is a conference call company that has served the business community for years, and its services include conferencing. In fact, we’ve rated it as one of our best conference call services. Why? Read on for more!
Why we picked it
RingCentral’s service is incredibly easy to use. One key benefit is that practically anyone, with the right permissions, can join, making it a highly useful corporate conference call solution. On top of this, they offer many key features crucial to providing a helpful and useful VoIP service.
Best for
RingCentral is best for medium to large businesses, though smaller businesses can also find the service helpful.
Price
RingCentral has four pricing plans:
- Core: $20
- Advanced: $25
- Ultra: $35
- Customer Engagement Bundle: Custom pricing
Key features
- Internet and non-Internet phones can call in
- Call delegation
- Call forwarding
- Call flip
Customer service
RingCentral offers a Support page with how-to guides and a chatbot.
User reviews
G2 Reviews – 4.1 out of 5 Stars
Users love RingCentral for its unified platform that combines voice, video, messaging, SMS, and even fax, eliminating the hassle of switching apps and boosting team productivity. However, many note a steep learning curve for setup and advanced features, occasional call quality issues, and less intuitive admin tools for non-technical users.
Pros & cons
| Pros | Cons |
|---|---|
| Video meetings are free | Free calls can host up to only 100 people |
| Plans allow for up to 1,000 participants | Video conferencing has only up to 500 participants |
| Ease of use is particularly notable |
5. Nextiva
Nextiva is a virtual phone service that offers many features, including the ability to host conference calls. It lands on our list because, while the above systems are ranked higher, it still packs a punch in terms of feature quality and quantity.
Why we picked it
Nextiva offers the ability to host up to 200 people for HD-quality web conference calling, offering video conference calling services along with just voice. Their own app also makes joining extremely easy, and crystal clear audio makes it a real winner.
Best for
Nextiva is best for small to medium-sized businesses.
Price
- Core: $15
- Engage: $25
- Power Suite CX: $75
Key features
- Dial-in number for mobile devices
- Auto attendant
- Call recording
Customer service
Nextiva’s Support page includes videos and guides for using its product. If there is a number for users of their paid conference call services to call for help, it is not available through scanning their page.
User reviews
G2 Reviews – 4.5 out of 5 Stars
Users praise Nextiva for its reliable call quality, seamless integration of voice, messaging, and collaboration tools into one platform, and exceptional customer support that resolves issues quickly with real human help. However, some note a steep learning curve for setup and advanced features, occasional desktop app heaviness on older devices, and less intuitive admin interfaces or mobile data switching.
Pros & cons
| Pros | Cons |
|---|---|
| Joining calls via the NextivaONE App is very easy | Call recording is only available on select plans |
| HD-quality audio and sound | Pricing can change depending on how many users you have |
| Make as many VoIP calls as you’d like |
6. Dialpad
Dialpad is a modern, cloud-based unified communications platform that offers full-featured conference calling and a business phone system. It offers voice, video, messaging, and AI-powered tools, all accessible via desktop, mobile apps, or web, with no hardware required.
Why we picked it
We selected Dialpad for its exceptional blend of conference calling, messaging, and AI-driven productivity features, including real-time transcription, automated meeting summaries, and intelligent voice analytics, which help teams communicate clearly and work smarter on a single integrated platform.
Best for
Remote teams and modern businesses that are looking for unified AI-based communication tools in a cloud-first environment.
Price
- Standard: $15
- Pro: $25
- Enterprise: Custom pricing
Key features
- AI-powered real-time transcription
- AI summaries
- Unified communications
- Conference calls via one-click
- CRM & tool integrations
Customer service
- Live chat: Available to all customers during standard business hours.
- Email support/ticketing: Customers can submit support tickets via Dialpad’s Help Center for non-urgent issues.
- Help center: A self-service portal with comprehensive guides, FAQs, tutorials, and setup documentation.
- AI-powered virtual assistant: Integrated into the Help Center to assist with basic troubleshooting and navigation.
User reviews
G2 Reviews – 4.4 out of 5 Stars
Users praise Dialpad Connect for its user-friendly interface, solid voice quality, and seamless call and text management across devices, making it great for remote teams and multi-number setups. They also appreciate reliable AI features, such as real-time transcription and integration with tools like Salesforce, to streamline workflows. However, complaints highlight mobile app lag, imperfect transcriptions, sales process issues with unmet promises, and rigid annual contracts that limit changes.
Pros & cons
| Pros | Cons |
|---|---|
| AI-powered transcription, meeting summaries, and analytics | Limited meeting participant capacity |
| Unified communications (voice, video, messaging, collaboration) | Not as many app integrations as some competitors; fewer extensions on basic plans |
| Strong security and compliance | Some users report inconsistent customer support experiences |
7. Webex
Webex is not as well-known as some of the other names on our conference calling platforms list, but you probably have heard of their owners: Cisco. Calling itself a “collaboration suite,” Cisco allows users to easily have large numbers of people join their calls.
Why we picked it
Ease of use is important, as is pricing. Webex offers both of those and more, including some pretty unique features among conference call providers, such as closed captioning in multiple languages, live polling, and the ability to join overlapping meetings at the same time (for the multitaskers out there).
Best for
Webex is best for medium to large businesses.
Price
Although Webex offers a free tier, it is not a free conference call service, as the free tier is very basic. The pricing per month/per license is the following, when billed annually:
- Webex Free: $0
- Webex Meet: $144
- Webes Suite: $270
- Webex Enterprise: Contact them for more
Key features
- Free 40-minute calls on the lowest tier
- Voice optimization
- Secure lobby
Customer service
Webex’s Support page outlines the seemingly complex process for getting help.
User reviews
G2 Reviews – 4.2 out of 5 Stars
Users praise Webex for its reliable audio/video quality, smooth screen sharing, noise cancellation, and integrated features such as meetings, messaging, and calling, all on one platform. However, many criticize the cluttered or dated interface, high resource usage that causes lag on older devices, and challenges with large meetings, such as limited participant views or occasional connectivity issues.
Pros & cons
| Pros | Cons |
|---|---|
| Extremely unique features make it particularly useful for forward-thinking businesses | Premium calling is only available on the top two plans |
| Fairly priced | The lowest paid plan offers 10 gb in a cloud of recording, which is not all that much |
| Closed-captioning is good for inclusivity |
8. GoToMeeting
GoToMeeting returns us to the more well-known services on our list. This telephone conferencing service prides itself on the quality of the call and on the security of said call.
Why we picked it
GoToMeeting, like the other conference line providers on our list, found that a lack of downloads makes people want to use its product more; in fact, its focus on flexibility is what landed it on our list. Their focus on security – not allowing randos in – seems to be an attempt to disconcert people with the “Zoom bombing,” which was so popular during the pandemic.
Best for
Webex is best for solopreneurs and smaller businesses.
Price
Like many others, GoToMeeting has three price tiers. When billed annually, per user, the cost per month is:
- Professional: $12
- Business: $16
- Enterprise: Contact them for more
Key features
- Automatically generated meeting transcripts
- Risk-based authentication
- Chat rooms with coworkers
Customer service
On GoToMeeting’s Support page, you can find guides and a virtual agent chatbot. Through the latter, you can join help sessions.
User reviews
G2 Reviews – 4.2 out of 5 Stars
Users appreciate GoTo Meeting for its straightforward setup, reliable screen sharing, high-quality audio/video, and simple dial-in options that work even on low bandwidth or without links. However, common gripes include poor video quality, slow mobile app performance, an outdated interface, and inconsistent customer support response times.
Pros & cons
| Pros | Cons |
|---|---|
| Strong security is a big plus for important conversations | Important features are available only via add-on purchases |
| Auto transcripts are extremely helpful | The bandwidth required has been reported to be large |
| Chat-to-meeting-to-chat functionality is useful |
9. Microsoft Teams
Microsoft Teams is the adopted brother of Skype (or more so, Skype is its adopted brother). Microsoft is trying to replace Skype for Business with Teams, and it’s clear why: Teams is a more modern, more widely used conference-calling service for professionals like teachers and office workers.
Why we picked it
Microsoft Teams is developed by Microsoft, which has clearly thrown its weight behind the product. Not only is it intuitive to use, but it also integrates with Office 365 and its suite of apps. Plus, it is extremely cheap – it is one of the cheapest on our list.
Best for
Microsoft Teams is ideal for businesses of all sizes.
Price
Teams has three price tiers. When billed annually, per user, the cost per month is:
- Microsoft Teams Essentials: $4
- Microsoft 365 Business Basic: $6
- Microsoft 365 Business Standard: $12.50
Key features
- Integration with Office 365
- File sharing
- Polling
Customer service
The Teams Support page offers guides, but there are no clear ways to talk to a real person.
User reviews
G2 Reviews – 4.4 out of 5 Stars
Users praise Microsoft Teams for its all-in-one collaboration hub that combines chat, video meetings, file sharing, and task management, with seamless integration into Microsoft 365 tools like Outlook and SharePoint for effortless workflows. However, many dislike its high resource usage, which causes lag and slowdowns on lower-end devices, its cluttered, confusing interface, and overwhelming notifications.
Pros & cons
| Pros | Cons |
|---|---|
| Up to 300 people can be in a call on the lowest plan | Calls are not unlimited on the lowest plan |
| Well-designed by Microsoft | A large corporation does not mean fantastic customer service |
| Chat-to-meeting-to-chat functionality is useful |
10. Vonage
Rounding out our list of best conference calling services is Vonage, a long-serving phone company. Operating since just before the turn of the century, they have lots of experience connecting people, be it via one-on-one calls or as a conference call service provider.
Why we picked it
Vonage’s conference call service for business is packaged into their “Unified Communications” product. It’s a well-known brand and, as they have been around a while, is well-built and clearly understands both the industry and the product. They also offer a decent range of features.
Best for
Vonage is best for medium and small businesses, though larger ones can also use this video conference call service.
Price
- Mobile: $13.99
- Premium: $20.99
- Advanced: $27.99
Key features
- Attendee chat
- Team whiteboard
- Lock meetings
Customer service
Like many other selections on here, Vonage’s Support page does not make it clear cut how to contact a human, though they offer written guides.
User reviews
G2 Reviews – 4.3 out of 5 Stars
G2 users appreciate Vonage Business Communications for its intuitive interface, easy setup, and unified platform that combines voice, video, messaging, and SMS, with strong call quality and ATS integrations that streamline team coordination. However, reviewers frequently mention unreliable call transfers between desktop and mobile, frequent drops on Wi-Fi and cellular, inconsistent SMS delivery, and poor responsiveness of customer support.
Pros & cons
| Pros | Cons |
|---|---|
| Unlimited meetings for 100 people start on the second tier | Call recording on-demand is available only on the highest tier |
| Complex auto attendant | Visual voicemail is not available on lower tiers |
| Unlimited calling on the lowest tier |
How we evaluated the best conference call services
Here is what we included when determining the best options on the market, and why we included them:
- Price: This is what everyone looks for when looking at products, and it’s reasonable to do so. The best product, if overpriced, may not be worth it. Sometimes there are true gems which can be obtained for a steal…and sometimes, there’s a reason why something is priced so low.
- Features: When looking for conference calling systems, you likely want more than just the ability to call multiple people at once. That means you’re probably looking for features – and not just features, but features which actually can help you, as opposed to being just thrown in there to make the list look impressive.
- Number of Callers: Some conference bridges – which is the term for the tool that allows people to connect to one another – can only “support” a certain number of people. Whereas others can support lots. This does not make one service better than another inherently (though if there are serious restrictions, that could be a problem).
- Customer Support: When you rely on a service to make calls to many people, you need to know you have help if things get bumpy. That’s why we looked for Customer Support (or a lack thereof) when ranking the best conference calling services for small businesses.
- Stability: Do calls drop frequently? Do they remain clear and easy to understand? Nothing can be more frustrating than when people can’t hear you because of having a bad conference call service, and you have tons of people trying to get their two cents in.
Other conferencing services considered
Of course, there are other teleconferencing services available to consumers that did not quite make our list. There are hundreds of these companies, so it can be particularly difficult to choose one or the other – and certainly to pick a top ten! Here are a few solid services that, for one reason or another, just did not quite make our list.
- Vast Conference: While this telephone conference service is well-constructed and has some useful tools – like integration with Office 365 – and is very useful for international calls, it just does not offer enough unique features (like Call Whisper) otherwise to warrant inclusion on our list.
- Google Hangouts: While this one is very famous and reliable, Google’s well-known issues with customer support – namely, them being a gigantic corporation which has little time for individuals – caused this one to miss out on the spot.
- Arkadin: Arkadin is a solid pick, as it offers meetings for up to 100 people and includes key features such as call recording and local language support. The problem, however, is that they offer few features beyond the absolutely crucial ones and seem a bit old-fashioned (especially with the “point-and-click” on their console).
- ClickMeeting: Another pick with all the standard bells and whistles, but it doesn’t offer many customization options, which is a pretty important part of a modern conference call service.
- Fuze: While Fuze offers a lot of key features, some users have reported connectivity issues, which is a real no-go if you are relying on a service for conference call plans.
Why do you need a conference call service?
In the modern world, with people more spread out than ever before, you cannot afford to rely on old ways of communication. If you are to succeed in today’s fast-paced world, getting a conference call number is a key first step. And by using the services on our list, you’re already ahead of the competition!
How to choose a perfect conference calling service
When running your own telephone conference calls, it’s important to keep a few things in mind. Answers to the questions below will help you to make the right choice:
- How often do you want to make calls? Will you rely on this service a lot? Or just on occasion?
- Will teams individually be working? Or will it be across the entire company?
- Do you need to focus on ease of use? When setting up a conference line, will you consider how easy it will be for your participants to use the call? Are they techies, or do they have difficulties with it?
- Do you want records? Do you want to be able to refer back to it, or will it be forgotten easily?
- How long will your calls last? Do you need a service that can hold out for the long haul, or are only short talks necessary?
- How much money do you have? This can be a painful question, but it’s also necessary: Do you have the cash to spend on a quality service?
- How many people will usually be talking? Are we talking (pun intended!) ten? Or hundreds?
- What else do you need? Are you only looking for a conference calling solution, a web conference call, or a way to make video conferencing, or something more?
Enjoy conference calls with your team
At the end of our list, you hopefully have a better idea of what conference call tools can do for you – and of which ones are best for your business.
Phone conference calling is simply a must-have, which is why we’ve put together the above list of Grade-A products that can help your business do what it does best: provide services for customers. From MightyCall on down, any of these companies will surely be a great addition to your business repertoire.
